Address: 5005 Edgmont Ave, Brookhaven, PA 19015, USA
Phone: +16109908186
Rating: 4.1
based on 167 reviews.
Customer Service
Pros:
"They had exactly what I needed and their staff is more friendly than other Home Improvement stores."
"I find the Customer Service to be excellent. Helpful, friendly and willing to solve issues if one arises."
"The young lady that helped me went above and beyond."
"We wish to acknowledge Steve, Izzy, Todd, Kierra, Adam and DJ for their excellent customer service and overall assistance in making the whole experience easy and accommodating."
"Stopped in here to talk to customer service about a part that was missing from a portable ac unit we purchased from the Brandywine lowes. Super friendly & helpful, grabbed us the part no issues no fuss, fast & easy transaction."
"Debbye, Charles, Makary & Zack were very helpful. Saturdays are busy so get in early. Love how they were ready to assist and not run away like the homedepot workers."
"The staff is usually friendly and helpful."
Cons:
"It’s very rude for the employees to rush me out of the store when I was just running in to grab something."
"The customer service at this lowe’s is trash the lady I spoke too was like mershal or marshall and she has the most poor customer service skills she should be terminated because apparently I “ruined her night”."
"The worst customer service you can imagine. I called, the so-called customer service person answered and then hung up on me."
"I’ve had nightmare after nightmare with this place. Unable to find service, pushy employees following me around the store."
"The service that you get is consistently bad even by Delaware County standards."
"That was the saddest excuse of customer service and help I’ve ever had. Waited in the paint line for over 20 minutes by myself with no help at all."
"Most of the time in this store you cannot get someone to help you -- well, someone who really wants to help you."
Store Layout and Stock
Pros:
"Very well stocked."
"Well laid out and organized - excellent job!"
"Like every retail establishment, there are good employees, rude employees and excellent employees. At Lowe's in Brookhaven, I get more excellent employees than the other two by far. Selection is decent, employees are following health guidelines and it is clean."
"This store has improved a lot in the past year or two."
"Not only were they well stocked, but prices were also competitive."
"Went to this lowes for the first time recently and had a great experience. They had a great selection!"
"This store is nice and usually has what we need in stock."
Cons:
"The painting section was lit very poorly, which made it almost impossible to see the actual colors in store."
"This is one of the largest Lowe’s stores in the area. That being said, I’ve been here many times where they don’t have a simple plumbing fitting, or black top patch or a hose pressure gauge."
"Help is hard to find. And they dont have a lot of the things we've looked for."
"Isles 60 and 61 are a joke at this location."
"The people here clearly have no idea what's going on in their own store."
"This is a smaller Lowe's store with lack of inventory and stocking problems."
"Often items are not stocked."
Online and In-Store Services
Pros:
"Carpet Dept. Let us borrow a sample without a penny down."
"I ordered it for pickup an less than an hour before closing assuming I might have to pick it up the next day, but within 30 min my order was ready for pick up in a LOCKER which made it soo quick and easy love it thank you!!"
"Had to buy a microwave on Christmas Eve. I assumed it would be a nightmare. I was in appliances 30 seconds and someone asked to help."
"Also the girl at the pickup register was so kind and seemed like she really did care about her job which is kinda good to see."
"I received great customer care from Sirenda with assistance from Josh in the Brookhaven, PA store last Thursday evening."
"WE HAD THE BEST EXPERIENCE WITH PURCHASING FLOORING AND HAVING IT INSTALLED BY THE COMPANY THAT LOWES RECOMMENDS(HUNTER FLOORING), THE INSTALLERS (3) GUYS WERE VERY PROFESSIONAL AND DID AN AMAZING JOB."
"Very helpful staff. I went in for a battery for my car remote. The customer service rep changed my battery."
Cons:
"Had ordered a dishwasher and install. Wife took a day off work on the scheduled date. Tech got to store to pickup and they couldn't find it so install was postponed."
"They could not find my purchase order."
"Very disappointing curbside pickup."
"We went in for a dishwasher which took them over 30 mins to help us and get us the dishwasher. We get it home only to discover it's broken."
"I tried searching the website for the item I needed and it wouldn’t tell me where it was in the store, just that they had it."
"First time at Lowe's Brookhaven, probably won't go back, found what I was looking for on their website. It said they had 2 available. Was given aisle # and bin#, not even close."
"Been on hold for 20 min so far..., 6th time calling to respond to call from employee to get my appliance I ordered online 12 days ago a delivery date and installed. Worst experience ever... still on hold..."