Lowe's Home Improvement Reviews Summary

Category: Home improvement store

Address: 5005 Edgmont Ave, Brookhaven, PA 19015, USA

Phone: +16109908186

Rating: 4.1
based on 167 reviews.

Customer Service

Pros:

  • "They had exactly what I needed and their staff is more friendly than other Home Improvement stores."
  • "I find the Customer Service to be excellent. Helpful, friendly and willing to solve issues if one arises."
  • "The young lady that helped me went above and beyond."
  • "We wish to acknowledge Steve, Izzy, Todd, Kierra, Adam and DJ for their excellent customer service and overall assistance in making the whole experience easy and accommodating."
  • "Stopped in here to talk to customer service about a part that was missing from a portable ac unit we purchased from the Brandywine lowes. Super friendly & helpful, grabbed us the part no issues no fuss, fast & easy transaction."
  • "Debbye, Charles, Makary & Zack were very helpful. Saturdays are busy so get in early. Love how they were ready to assist and not run away like the homedepot workers."
  • "The staff is usually friendly and helpful."

Cons:

  • "It’s very rude for the employees to rush me out of the store when I was just running in to grab something."
  • "The customer service at this lowe’s is trash the lady I spoke too was like mershal or marshall and she has the most poor customer service skills she should be terminated because apparently I “ruined her night”."
  • "The worst customer service you can imagine. I called, the so-called customer service person answered and then hung up on me."
  • "I’ve had nightmare after nightmare with this place. Unable to find service, pushy employees following me around the store."
  • "The service that you get is consistently bad even by Delaware County standards."
  • "That was the saddest excuse of customer service and help I’ve ever had. Waited in the paint line for over 20 minutes by myself with no help at all."
  • "Most of the time in this store you cannot get someone to help you -- well, someone who really wants to help you."

Store Layout and Stock

Pros:

  • "Very well stocked."
  • "Well laid out and organized - excellent job!"
  • "Like every retail establishment, there are good employees, rude employees and excellent employees. At Lowe's in Brookhaven, I get more excellent employees than the other two by far. Selection is decent, employees are following health guidelines and it is clean."
  • "This store has improved a lot in the past year or two."
  • "Not only were they well stocked, but prices were also competitive."
  • "Went to this lowes for the first time recently and had a great experience. They had a great selection!"
  • "This store is nice and usually has what we need in stock."

Cons:

  • "The painting section was lit very poorly, which made it almost impossible to see the actual colors in store."
  • "This is one of the largest Lowe’s stores in the area. That being said, I’ve been here many times where they don’t have a simple plumbing fitting, or black top patch or a hose pressure gauge."
  • "Help is hard to find. And they dont have a lot of the things we've looked for."
  • "Isles 60 and 61 are a joke at this location."
  • "The people here clearly have no idea what's going on in their own store."
  • "This is a smaller Lowe's store with lack of inventory and stocking problems."
  • "Often items are not stocked."

Online and In-Store Services

Pros:

  • "Carpet Dept. Let us borrow a sample without a penny down."
  • "I ordered it for pickup an less than an hour before closing assuming I might have to pick it up the next day, but within 30 min my order was ready for pick up in a LOCKER which made it soo quick and easy love it thank you!!"
  • "Had to buy a microwave on Christmas Eve. I assumed it would be a nightmare. I was in appliances 30 seconds and someone asked to help."
  • "Also the girl at the pickup register was so kind and seemed like she really did care about her job which is kinda good to see."
  • "I received great customer care from Sirenda with assistance from Josh in the Brookhaven, PA store last Thursday evening."
  • "WE HAD THE BEST EXPERIENCE WITH PURCHASING FLOORING AND HAVING IT INSTALLED BY THE COMPANY THAT LOWES RECOMMENDS(HUNTER FLOORING), THE INSTALLERS (3) GUYS WERE VERY PROFESSIONAL AND DID AN AMAZING JOB."
  • "Very helpful staff. I went in for a battery for my car remote. The customer service rep changed my battery."

Cons:

  • "Had ordered a dishwasher and install. Wife took a day off work on the scheduled date. Tech got to store to pickup and they couldn't find it so install was postponed."
  • "They could not find my purchase order."
  • "Very disappointing curbside pickup."
  • "We went in for a dishwasher which took them over 30 mins to help us and get us the dishwasher. We get it home only to discover it's broken."
  • "I tried searching the website for the item I needed and it wouldn’t tell me where it was in the store, just that they had it."
  • "First time at Lowe's Brookhaven, probably won't go back, found what I was looking for on their website. It said they had 2 available. Was given aisle # and bin#, not even close."
  • "Been on hold for 20 min so far..., 6th time calling to respond to call from employee to get my appliance I ordered online 12 days ago a delivery date and installed. Worst experience ever... still on hold..."

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