The Home Depot Reviews Summary

Customer Service

Pros:

• "I wish to acknowledge Cam for his exemplary skill and customer service."
• "Terry was extremely helpful assisting me with custom blinds and shades."
• "Erin helped me and answered every question I had about their truck rental program and was very kind and made sure I got the correct information asap."
• "The Employees at the EHT store should be recognized for doing such a good job and always greet you with a smile."
• "This is a well sticked store and the staff is friendly and knowledgeable."
• "The staff were very nice and helpful."
• "Home Depot staff is always friendly and able to give the right advice."

Cons:

• "Stock is nice, employees are rude."
• "The employees literally have you waiting 45min - 1 hr to get something off a shelf."
• "No help to be found in departments, saw more people standing around holding pallets down than working."
• "Very poor customer service."
• "It is hard to find someone in an orange vest when you do have a question."
• "Tried to get help and the young man thought it was more important to talk on his phone and walk away."
• "So after nearly an hour of waiting in the appliance department, my parents asked for assistance from an employee walking by to which she responded “I’m off the clock I don’t care”."

Store Organization and Cleanliness

Pros:

• "They have everything under the sun that's practical to have."
• "Love this place if you're a handyman."
• "Went for the garden center they had tons of fresh plants."
• "The store is always clean and the staff nice and helpful. Generally stocked pretty well too."

Cons:

• "The area for bolts is so messed up everything is so mixed up."
• "The store had no cleanliness. it looked as if a tornado hit it."
• "The lumber department is an absolute MESS."
• "MANY aisles were closed and there was trash on the floors."
• "This store has taken a turn for the worst. It is filled with trash."
• "Most aisles are loaded with pallets of stuff, or abandoned carts of stuff."
• "Never any room in the isles to push the carts."

Product Availability and Pricing

Pros:

• "Home Depot is a very familiar place, for contractor and DIY people, usually you find most of what you need for construction and maintenance."
• "They gave me back my money in cash as a “courtesy”."

Cons:

• "Wrong prices on merchandise."
• "What I need is never in stock (despite what it says online)."
• "Needed to get an upright refrigerator and found out all upright freezer are only online."
• "False advertisement, stating a product is in stock."
• "Good luck finding something that's shown it's in stock online, but it's not on the Isle."
• "Many items on the shelves have multiple rows of same item rather than more extensive assortment."
• "I looked at a garage door... To get an 800 door was gonna be 3 - 4 months."

Online and Delivery Services

Pros:

• "Unlike other big box stores around, HD curbside pick up is more streamlined."
• "Home Depot's have a wonderful feature on their app the directs you to the aisle and Bay of whatever you need."

Cons:

• "Even after signing in to their Wi-Fi, The Home Depot app here in Egg Harbor Fails to work properly."
• "The delivery service lacks."
• "I was told to call the delivery company since my washer and dryer was on that truck and could not be cancelled until it was returned."
• "DO NOT HAVE HOME DEPOT DELIVER ANYTING TO YOU."
• "Very poorly run store online pickup is a joke wait online outside to wait in another line inside."
• "Originally went online for curb side pick up when I ordered two items that displayed only three items in stock, no acknowledgement of when the items would be ready, decided to drive to the store."
• "Don't ever call requesting information on an item... I was greeted with an error message instructing me to drive 2 hours away for in store pick up."