Lowe's Home Improvement Reviews Summary

Product Availability and Quality

Pros:

• "Better than home depot. Far better wood products than home depot."
• "got exactly what i was looking for ---home depot was out of a lot of stuff and the store looked dirty and no-one was around to help this seems to be a trend all over the country with home depot..i only use LOWES now"
• "They have things in stock that you would have to special order at home depot."
• "Spring is here lots of good deals you can find everything you need for your garden and projects."
• "Always a good experience at the Hicksville location. helpful staff."
• "This is one of the best and well organized lowes around. Hands down better than the big orange store."
• "Lowe's has a good garden area with a large variety of flowers and seed."

Cons:

• "Unreliable inventory."
• "Went in for a weed puller, they only have one brand for more than Amazon."
• "The saddles on the laminate floor have all buckles and ripped, the grout in my tiles is all falling out, and the cabinetry is a mess."
• "I tried to find a simple irrigation fitting to fix my line but every box had totally different stuff in every box almost."
• "Everything here are overpriced! From a fertilizer to a nail, cost way more than it's competitor."
• "Just a little more pricier than Home Depot."
• "Clean and we'll organized but missing a lot of tile available."

Customer Service

Pros:

• "Everyone is very helpful."
• "The staff demonstrated a level of proactive assistance rarely seen in retail."
• "I have to say Trevor from the paint department Is phenomenal, he really takes his time with you and helps you get what your looking for and helps you make the right decision."
• "Every time I went there I had a wonderful experience. Staff is friendly and willing to spend time and go the extra mile to get you the right product."
• "While shopping at the Lowes of Hicksville I needed help with an item and ended up finding someone and it happened to be a manager named Rory a very nice gentleman that took time out of what he was doing to help me."
• "Angela US Army vet at customer service was 110% helpful even for though I'm USAF."
• "Eduardo, Carl and Hugo were extremely helpful!"

Cons:

• "I really love Lowe's Home Improvement products. But the customer service is lacking."
• "Trying to buy products and 10 employees are traveling around and no one approaches you."
• "They hang up the phone and there is currently no manager available to speak to you."
• "After patience of two hours, Lori's and her Manager Mike's discriminatory, Racist, unprofessional behavior- canceled all my paid ($2600) purchases."
• "Terrible experience!!!!!! I went in to purchase 20- 55lbs bags of sand. I asked an employee if he could use the forklift to put the sand in my van since I have a bad back."
• "Lori the floor manager has no curtesy, respect, or professionalism."
• "Lori at customer service counter was extremely rude and not helpful."

Store Experience

Pros:

• "The store Is always clean, staff always knows where to find items, If you need customer service, they are fantastic and willing to help."
• "Well stocked helpful staff excellent parking."
• "Very clean and neatly kept. The prices were very competitive."
• "This store is great!"
• "A well-organized Lowe's at this location!"
• "Store is clean and well maintained. Had shopping cart handle and hand sanitizing station at the main entrance for safety."
• "Conveniently located with a large parking lot. Wasn't crowded when I went there and staff was available to answer my questions."

Cons:

• "It was easy to find what we needed only problem to check out I am behind a wagon with nobody there but the cashier was there finally after 20 minutes."
• "Only downside is that the aisles are really cluttered with displays and whatnot that can make navigating around them and other people a real labor of love."
• "So foolish of Lowe's to spend on Advertising rather than hiring right people to work for them."
• "Impossible to get anyone to pick up the phone at this Lowe's."
• "They never pick up the phone, and there is no mailbox either."
• "Only thing I didn't like was everything is self checkout."
• "Constant issues with self checkout machines, 1 cashier on duty."

Delivery and Online Services

Pros:

• "Orders tend to arrive within a short period of time!"
• "The delivery was on time and the products came in as expected."
• "Once I arrived at Hicksville store pickup area, them item was placed in my car within 10 minutes of pulling in the parking lot space!"
• "They offer free assembly and free home delivery for appliances worth 450$ and more."
• "This applies to Lowes in Hicksville only. They had a shower base, I was looking for. Ordered it online Tuesday, it was ready for pickup Wednesday morning."
• "The lowes in Garden City did help by transferring my order to the Hicksville store when item was not found in their store."
• "First time shopping at this lowes. I was happy it was in stock and it was on sale and the best price in town."

Cons:

• "Don't by from Lowe's! I bought a freezer, and it never delivers."
• "UPDATE delivery was incorrect again plus was wet, deteriorated and had mold on several pieces!!"
• "Ordered 23 bags of mulch to last Sat to pick up but received an e-mail from Lowe’s saying my ordered has been picked up already."
• "The delivery was a complete disaster."
• "We tried out the Blue Rhino Propane tank swap at this location and has been an absolute nightmare."
• "Beware, gave a delivery date for a refrigerator, it never came, they said that that was just an estimated date."
• "Horrible delivery experience. They use a third party company and they don’t seem to have any communication with the store."