"Honestly one of the best customer service I've seen and felt in years."
"Customer service has been very willing wherever I've had to return something."
"The customer service is always on point, and the staff is pleasant and friendly."
"Super hard working staff. Thank you to Chris (security guard) and Manoj (customer service desk) for helping me with my return."
"The staff are nice very helpful and fast."
"Associates are friendly and one associate actually walked me from the front of the store to the aisle that I needed."
"The staff were very friendly and professional."
Cons:
"I have never seen so many ignorant and rude employee's."
"I was shocked at this dirty and poorly stocked location and genuine lack of customer service."
"Returns are highly difficult to do because staff are not trained well."
"The staff rarely fails to disappoint from expressing utter lack of interest into any customer matter or getting pickup properly sorted out."
"Cashier was nasty and very rude."
"Every employee is miserable and not HAPPY TO HELP at all."
"Very poor customer service on auto service. The guys including manager very rude."
Cleanliness and Organization
Pros:
"The store is clean, the staff are very helpful!"
"Clean and the shelves were neat compared to other Walmarts I've been to."
"It was impeccably clean, merchandised so it was easy to shop for the items I wanted."
"Has just about anything you would need/want, organized, clean, great prices."
"The store is clean and well stocked, departments look cared for and nicely arranged."
"Walking into this Walmart was totally different, it was clean I could actually see people working."
"The store was in clean and neat and a lot of employees working with each other, in the different depth throughout the store."
Cons:
"Once inside very messy very cluttered. Customer service area was a mess. Bathrooms were dirty."
"This place is a total pigsty!"
"The place gets dirtier every time I go."
"Everything is always a mess and picked over. Checkout lines are always forever and backed up."
"This walmart was disgusting."
"The store itself was not very clean either and shelves were disorganized."
"Items are all over the place, nothing was clean, trash left on the shelves with open items right next to them."
Stock and Availability
Pros:
"Well stocked Walmart at Exton."
"Store carries a wide variety of products and offers them at good pricing."
"Most of housekeeping, stationary, maintenance tools, replacement parts, crockery, kitchen utensils, candies and electronics are available."
"Inside they're all excellent and fully stocked with truly the best prices in the country."
"The women's athletic department especially is fully stocked with current, New trendy items in assorted sizes."
"Every shelf was stocked, HORRIBLY."
"Over all, the shelves are usually fully stocked and if you use the Walmart app, it will be a breeze to navigate through the store."
Cons:
"We love walmart for shopping but the only issue that we have is most of the time the shelves are empty and looks like they are not restocked on a continuous basis."
"This Walmart sucks there is no meat and no produce."
"Only has gotten worse over time. Dirty floors. Poorly stocked. Obscured location. Rude associates & poorly maintained."
"Out of stock on a lot of things."
"Went to buy school supplies for my kids. Most of the shelves were empty!"
"It is seldom stocked properly."
"This is one of the most horrible Walmart we have been to."
Checkout Experience
Pros:
"The manager basically cleared out the drawer to close the day, but he went above and beyond and signed himself in and completed my return."
"Lines were short and prices were as expected from Walmart."
"But was able to find exactly what I needed and check out was quick because it wasn't crowded."
"If you have Walmart plus, checkout is a breeze and way faster."
"Delivery was superb right on time."
"On my last visit, I feel that this store is better staffed at checkout than before."
"The clerks are generally quite friendly at this location."
Cons:
"Went Sunday morning 12/17 around 9 am and they had two cashiers, so I had to wait 9 minutes in line to pay."
"Nothing is where it should be and not to mention it takes forever to get through the check out lines."
"Whether it’s noon on the weekend or a late night during the week, this Wal*mart always manages to disappoint you with only one lane open."
"Many times I saw people standing in big queues."
"The lines were 5 people deep and she closes down."
"Worst Walmart ever. On any given day there are no more than 2 counters open to check out."
"Always a mess. Absolutely maddening how little checkout help there is."