Boscov's Reviews Summary

Customer Service

Pros:

• "The staff is great."
• "Long term employees who know their merchandise and actually help you find what you are looking for."
• "The staff at public square in Wilkes Barre are all very professional for retail sales."
• "Sales staff was very helpful and it was easy to find a place with a checkout person."
• "The staff I've met are always willing to help and suggest items as well."
• "Associates very helpful, friendly, professional."
• "The service people working there were very kind and helpful."

Cons:

• "Honestly, the past few times I've been here between last year and just so far this year my experiences have not been great."
• "The sales associates could work on their customer service skills."
• "Love the selection at this store... but time and time again the customer service is terrible."
• "One and only complaint, some cashier's don't check good enough for security tags."
• "The staff would prefer chatting with each other than be helpful."
• "Many of the employees lack even decent customer service skills."
• "Was not happy at all with the customer service."

Store Condition

Pros:

• "It's huge. Great selection of clothing, household goods, holiday decor, etc."
• "This is a big store with top quality mdse at reasonable prices."
• "There is always an amazing selection of items to look through."
• "It's affordable & is a very pleasant place to shop!"
• "This store is truly a full-line department store with a great men’s department, amazing home and kitchen items."
• "Boscov's just spent $1,000,000 to remodel this store! It's beautiful, looks more like a high-end department store."
• "Great store. Very old school department store."

Cons:

• "No parking."
• "The building feels like it's going to collapse under your feet."
• "Food is great but it's downtown and we have seen roaches in the bathroom, not so cleanly."
• "The distinct smell of mold coupled with musty wares left sitting in an abandoned attic greet your nostrils as you enter this relic."
• "The place is a dump. That parking garage is a mess."
• "Water been leaking into the building awhile now."
• "A nightmare for parking trying to get to the store."

Product Selection and Pricing

Pros:

• "I just love this store!"
• "The prices and quality make this an excellent choice."
• "Unbelievable prices, always a sale, and great fashions, designers."
• "Boscovs will have what your looking for at more then fair prices."
• "So no matter what you are looking for Boscov's has it."
• "They carry such quality products at an incredibly low price."
• "You can find everything here at a great price."

Cons:

• "Purchased furniture, they won't stand behind the warranty."
• "The home department didn’t have much utensils and selections of kitchen appliances."
• "You didn't have enough dressy platform heels you only had a few and they were ugly."
• "Main thing lacking for me was the children's shoes. They had about 26 boxes. Not 26 styles... 26 total."
• "Aside from a shrinking men's clothing dept... the rest of the store is skewed towards women."
• "With a lack of quality products, such as men's clothing... I found it unappealing and useless to shop here!"
• "All the dressing rooms were closed in the whole store! It was a wasted trip for me because I mainly came for clothing."