Kroger Marketplace Reviews Summary

Selection and Variety

Pros:

• "I like to go there for cheese because they have a nice cheese selection."
• "Love the sushi, artisan cheeses, produce section, and their clothes are good quality too!"
• "This Kroger is a magical wonderland of food. They carry nearly every food that exists and they have it in stock."
• "Great restroom options. I am a person who is neither male nor female and I have digestive tract issues so I need to go to the bathroom frequently."
• "Friendly staff, awesome bakery with fresh delicious bread, and best Supermarket sandwiches I ever had."
• "They have a great selection and it is a very clean store."
• "Huge grocery store with so much to choose from."

Cons:

• "Be warned, the 'pickers' have no knowledge of selecting produce."
• "Everything here was great except the lack of baby spinach."
• "The deals each week are a hit and miss. Sometimes you will get really good ones other weeks not so much."
• "Not as happy since they put all the organic foods throughout the store instead of in their own couple of aisles."
• "I have noticed that some of the products that are at other locations, are not available or even carried at this one."
• "There are so many things that I used to get at this store that are almost never in stock for weeks on in."
• "Used to be my favorite place to shop, but it seems like they're always out of a lot of things."

Customer Service

Pros:

• "Both employees and clientele are consistently helpful, friendly, professional (the employees) and a joy to do business with."
• "Her name is Loretta and she was great with me."
• "The morning customer service and u-scan ladies have always been friendly to me, and I appreciate their kindness."
• "The service is friendly, fast and courteous!"
• "Excellent service from Murray's cheese employee. Very knowledgeable about the products."
• "Employees very helpful and they weren't shy to say hello or offer to help."
• "The staff has always been very helpful and friendly."

Cons:

• "Customer service sucks. I called to see if they still had plants outside for $6."
• "Now its COMPLETELY OVERPRICED AND UNDER STAFFED."
• "They treat you like an employee, as in you get to sack all of your groceries and are asked to hurry by the cashier."
• "Every single time I visit this location I am stalked like a thief at checkout."
• "Unfriendly, unhelpful staff."
• "Terrible customer service."
• "It's impossible to speak to a manager here."

Store Layout and Cleanliness

Pros:

• "Place was clean, well stocked (except spinach) and was easily navigated."
• "What a beautiful store. The employees are friendly and the shelves are usually packed."
• "Very clean and organized."
• "Modern, well laid out wide selection."

Cons:

• "It was a bit congested when I was there."
• "Parking lot is TINY though, and parking after 5pm or on the weekends is RIDICULOUS."
• "Since they redesigned the store, the experience has been worse."
• "The store has become very unclean."
• "The toilet was very dirty and the soap dispenser had not been cleaned in some time."
• "Your new floor layout is absolutely awful. Hard to find anything."

Pricing and Checkout

Pros:

• "The cashier told me I didn't need to use my 15 percent off coupons because the item was already 70 percent off."
• "I love the prices and the Marketplace features."
• "My favorite grocery store in Fort Wayne. The look, organization, and service of a gourmet grocery store without the inflated prices!"
• "Prices are like Walmart and some of the others super stores good buys on some things."
• "Checkout process was smooth and nice not having the Walmart greeter chasing you down to verify your purchases."