Macy's Reviews Summary

Store Atmosphere

Pros:

• "It was absolutely delightful to be doing some everyday shopping and hear that spectacular organ."
• "We recently went to their Christmas light show, which is free, and also really cool and ends with a live organ performance."
• "Very nice retail store in the Wanamaker Building."
• "The Wanamaker Building that houses Macy’s is stunningly beautiful with its cavernous ceilings and marble staircases."
• "One of the coolest, oldest and most ornate Macy's and home to the famous Macy's Wannamaker Organ."
• "The Great Hall and staircases are impressive and let's not forget the Wanamaker Organ. A must to hear!"
• "This is what a department store should be like... the amazing architecture and history of the building more than make up for it."

Cons:

• "Incredibly beautiful architecture wasted on a disappointing department store."
• "The top 3 floors or so look unused and inaccessible."
• "Old and not very updated or cleanly. The building is beautiful, but needs to be renovated to keep up with the times and remain appealing."
• "It's just a Macy's and was kind of empty of shoppers."
• "The store itself was gorgeous."
• "Why don't the elevators work? Why are escalators blocked off?"
• "This store has become a dump over the past few years."

Customer Service

Pros:

• "We had great service. We visited the men's shoe department."
• "I love this store. Great Customer Service."
• "The staff were all very polite and eager to help but not overbearing."
• "The staff is friendly and knowledgeable and ready help you or answer your questions."
• "Customer service is very helpful and will keep your preferred items on the counter until you are ready to purchase so you don't have to carry them around."
• "The staff was very helpful. I almost got lost on the beautiful large historical floors but the lady came with me to show the place I needed to be."
• "Customer service when I pick up my on line purchase was excellent."

Cons:

• "The men's section is always a mess and stock is often poor."
• "I really like this place it has everything. However, I just there trying to buy holidays gifts today and the staff is very unwelcoming."
• "I most likely won't be going to macys again if this is the kind of customer service that macys supports."
• "The staff would rather do anything besides be pleasant and helpful."
• "Really bad experience. Nobody s here to help you and you have very few mirrors."
• "The one thing that I dislike is the slow service. I came to this store to inquire about luxurious watches and there was no sales person in the fine jewelry section for over 45 minutes."
• "Staff seems to be overwhelmed and overworked. Not able to help much."

Cleanliness and Organization

Pros:

• "I found the store clean and well-arranged."
• "The store itself appeared clean, organized and well cared for."
• "Clean atmosphere and organized departments."
• "The bathrooms were well kept with plenty of facilities."
• "The store itself is well taken care of, ie clean polished tile floors and clean vacuumed carpets, no empty shelves or racks."
• "Bathrooms were clean and well maintained."
• "Visited Sunday before Christmas weekend for the Holiday Light show. Very crowded but everyone, store employees and Christmas visitors, was kind and in the Christmas Spirit."

Cons:

• "There is old dust and crud under Christmas decorations that were just installed a couple of weeks ago; nobody bothered to wipe the counter before putting the little decoration there."
• "This is the most disorganized, poorly laid out, poorly stocked, and messy Macy's I've ever been in."
• "Visit the store a few times in the city for the event's every year very disappointing business is falling off since the last few years store is beyond nasty clothes thrown all over the store no type of organization."
• "The store was an absolute MESS! Almost more clothes on the floor than on racks."
• "With the labor shortage (I'm guessing), displays are in disarray and overall needs a little TLC."
• "Place was a dump! Cloths all over the floor, I never found anyone to help with pants."
• "This Macys, like just about every other one across the country, is a mess."