Bloomingdale's Reviews Summary

Customer Service

Pros:

• "The employees are very helpful and polite which I always appreciate from a shopping experience."
• "Went into the shoe department and was assisted by Shayla, a sales professional, and her service was amazing."
• "A very special recognition and thank you to Carole Nichols from the furniture department. You made our move seamless, you kept us informed and provided outstanding customer service."
• "Henry Vazquez was very charming and helpful."
• "The staff at Bloomingdale's is both knowledgeable and attentive."
• "Great customer service (5 stars) in women shoes and women fragrances... friendly and very knowledgable."
• "We were assisted by Michael Astor who was extremely helpful, efficient, and kind."

Cons:

• "The tall blonde woman who helped me was abrupt and curt."
• "Just happened to be passing through the store and similar to that episode of spongebob, the ladies who want you to sample perfume are extremely abrasive and inappropriate."
• "There was a guard there that said he was a police officer...Never felt so threatened in my life."
• "Sales associates at WOMEN'S HANDBAG SECTION are very rude and unwilling to help."
• "Terrible. Met with a sales associate who was half dead, apathetic, and useless."
• "Staff are not very attentive, so I didn't like the shopping experience there."
• "Terrible staff and employees no one is helpful and looks at you like you don’t belong there."

Shopping Experience

Pros:

• "I love this department store! 5 star treatment...luxury items...upscale shopping at its best!"
• "The coolest place to go shopping there in New York and my mom used to work at Bloomingdale's in New York and really cool place to go shopping with your family."
• "Bloomingdale's often hosts fashion events and collaborations."
• "Bloomingdale's consistently offers an extensive range of high-quality fashion items."
• "The shopping experience is even more fabulous because you are surrounded by beauty...decorations are exquisite!"
• "Bloomingdale's has always been and will always be a class act store."
• "I always enjoy shopping at Bloomingdale's. It is upscale, elegant, aspirational."

Cons:

• "Online shoppers you can't experience the products through the computer."
• "I went enthusiastically to buy a couch. And they really lacked any salesman with any ounce of enthusiasm to make a sale."
• "Don’t buy things if you’re out of state. No one is there after your purchase to check on your shipment."
• "Virtually no plus size gowns, 4 winter options."
• "I was bored out of my mind."
• "If you do not come prepared to give money immediately to the fragrance area helpers immediately do not waste your time."
• "Obviously store was quiet and needed more people shopping."

Product Availability and Selection

Pros:

• "Bloomingdales continues to have plenty of stock on display and arranged in a circular format."
• "Always a good place to shop."
• "Went to this Roosevelt's field mall location today, it beautiful store, lots of and lots of stuff, brand names available."
• "Nice variety."
• "Great variety of clothing and more."
• "The store carefully curates its merchandise to include top-tier brands and designer collections."
• "Always like the layout of Bloomingdale's..and the friendly staff."

Cons:

• "She put me on hold and then said there were supposed to be 3 available but she couldn't find them!"
• "I found the perfect jacket however my size wasn't available in store.. so I had to order in store for delivery."
• "They didn't have the pair she wanted and wouldn't return money on credit card with receipt and card in hand!"
• "Poor selection of mens clothing, employees standing around talking to each other."
• "I placed an order in store for a Burberry Mark Horseferry Check belt in size 36 to be shipped to my house. When the item arrived it was very obvious it was a returned item."
• "The Nars counter sales so rude and don’t give any help and only tell you don’t mess their counter!"
• "I would not recommend placing orders online, especially if you want some that day, very poor service very disappointing."