Primark Reviews Summary

Pricing and Value

Pros:

• "Pricing really nice... you can get cute items much cheaper than most places."
• "The store have a lot affordable stuff, great selection."
• "This place is the best budget friendly store you could ever go to."
• "Worth a trip to 🆕Philadelphia king of Russia mall we have Primark in UK excellent value for money."
• "The price is beyond reasonable."
• "Got very cute clothes for the cheapest price ever."
• "Great prices and quality clothes especially for the money."

Cons:

• "Although I do worry about the third world labor that must be involved to sell stuff this cheap I do shop there on occasion."
• "Clothing is not very durable. Do not plan to shop here and have clothes last for years to come."
• "Some of the fabrics are very artificial (viscose, rayon, etc.) and feel cheap."
• "You actually get less than your money's worth with these overly cheap clothes made of 100% polyester with horrible fit."
• "The quality of the clothing is just o.k. but it's what I expected because of the prices."
• "Cheap, good-looking clothing. It's probably all sweatshop stuff, but if you're as broke as I am, you have fewer choices."

Customer Service

Pros:

• "The staff members are really too good."
• "The customer service is top-notch, with staff members who are always willing to assist."
• "They were so helpful and polite I will definitely go back."
• "Primark has great prices, great choices, and great people working there with great customer service."
• "Very nice store. Yet could use more employees to man the registers. But must say, employees who were there where friendly and helpful."

Cons:

• "Horrible customer service experience with the cashier and the supervisor."
• "The cashier was so disrespectful, ignorant, unprofessional."
• "The employees would rather gossip and and fight with customers then provide customer service."
• "The staff is made up on nothing but a bunch of unprofessional lazy teenagers!!"
• "Clothes and prices are nice. Won’t set foot in the store again due to rude employees."
• "Unfortunately the staff are rude and extremely unhelpful to the point that asking any of them for assistance may cause you not to shop there any more."
• "Employee with the blond braids has horrible customer service skills."

Store Layout and Cleanliness

Pros:

• "It's very big and clean."
• "Nice store. Very Clean. Clothes were folded neatly."
• "OMG. I just found this place. Clean, organized and everything easy to find."

Cons:

• "The store was dirty and clearly not recovered."
• "It's secluded, long, narrow, claustrophobic even and dreary, not to mention dirty hot and always takes so long no matter how little people are in it."
• "IT WAS A HOTTTTTTTT MESS IN THERE!!"
• "It does get really messy on weekends due to the heavy flow of people."
• "Very disorderly... Clothes all over the place and floor... Not enough staff..."
• "I went a few days ago, and it was horrible. Store was a mess, not much inventory, and the inventory they did have sucked, only one cashier working."

Shopping Experience

Pros:

• "I always enjoy shopping at the Primark stores. I love the prices although the clothing doesn’t last long."
• "The trendy, affordable pieces of kids clothes stretches this momma budget."
• "Great variety and sizes were awesome."
• "Love love LOVE this store! I have 4 children to shop for and Primark makes it so EASY and AFFORDABLE!!!"
• "They have new things every time I go."
• "For women, everything is here."
• "One of my favorite clothing stores. Reasonable price, good enough quality."

Cons:

• "The line was unbelievably slow. 4 associates checking people out and waited in line for 15 minutes with only 3 people in front of me."
• "The checkout process can be quite frustrating due to the long wait lines."
• "Great store...but they are not efficient and the waiting lines are too long."
• "The lines and are always long the cashier's talk more among they self then greeting a customer making sure that the customer is satisfied maybe they stop talking to each other line can go a little bit faster."
• "The checkout line was so long, despite having 7 registers open on each floor of the store. It did move rather quick."
• "Haven't found anything here for a long time now. Used to always find good values but not anymore... We'll probably stop even going in when I visit the mall 😟"
• "Absolute disappointment."

Product Selection and Quality

Pros:

• "Great store for shopping for growing people! The quality of the clothing is much better than I expected."
• "I love Primark for bras and underwear and staple pieces."
• "Love this store!! There is always the best quality children's clothing, and the best socks and panties for children are only here!!"
• "Primark product very nice."
• "Got all 3 of my kids summer clothes - including shoes - for an incredibly reasonable price."
• "Very large shopping selection for half the price."
• "This store offers an excellent shopping experience with a wide range of affordable products."

Cons:

• "I saw a 12-13 year old dress and the size looked like it was fit for a 5 year old, very small."
• "The only problem I had was that the sizing was really small."
• "Not a lot for women anymore mainly men's and kids."
• "Honestly, I have been disappointed in the selection of Men's items here the last 5 visits I've made to this location."
• "The inventory level was bare...everyone got a taste of fall and said we gotta grab clothes."
• "The way I describe Primark to my American friends is Walmart prices with Target quality."