Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "I've had guacamole (easily the best thing about Chipotle) that's been incredibly fresh."
• "Very good food, clean and great parking."
• "The food was delicious too."
• "Probably the best chipotle in the area. They’re fair with their portion sizes and usually have everything available."
• "The foods gotten more expensive but it is better."
• "Food is always good."
• "I love Chipotle. I've been here many times. It's been good pretty much every time."

Cons:

• "They give you half the amount of meat that they used to and charge you extra if you want the amount that they use to give (and call it 'double portion'...)."
• "They forgot to give us the guacamole for the chips."
• "I got a steak bowl and the steak was nothing but fat and the rice wasn't cooked long enough."
• "Undercooked meat, flavorless rice, stale chips and very small portions."
• "The steak was pink, way too many fatty pieces and the chicken was chopped up so small it looked like mince meat."
• "The cilantro lime rice tasted nothing like cilantro and lime."
• "Quality has gone downhill in the last few months."

Service

Pros:

• "The staff at this chipotle is always nice and quick."
• "The customer service was great, and staff was friendly."
• "Professional and courteous staff - online order placed was ready on time and kept nicely packed up with name and order details on the pickup rack."
• "Their staff is very cooperative and friendly."
• "All of the staff who waited on us was very helpful and considerate."
• "The staff were all very friendly and helpful and provided great service."
• "Again, in the current market, it's rare to be served by people who aren't acting rude or miserable - everyone behind the counter has been great."

Cons:

• "Very slow service, dirty eating areas."
• "I was not greeted, just stared at."
• "Rude man at the front, beard skinny and short. No apology just blank stares."
• "The young lady next to the cashier was super rude. She even got into a confrontation with the customers in front of us."
• "The worker was completely inattentive, didn’t even respond when I corrected him on certain ingredients I wanted."
• "Staff is rude. Last week we tried to go there 20 minutes before they closed. They said they had too many online orders and refused to serve us."
• "The staff is rude, the place is filthy."

Cleanliness

Pros:

• "This chipotle was fast and clean, not super busy, and the portions were generous, food was hot."
• "The place is clean, neat and the staff is nice and polite."
• "This particular location has decent size portions and is clean."

Cons:

• "The place is very dirty and very unkept bathrooms for terribly sloppy."
• "Saturday night shift workers are a complete disaster. Immediately looked at the conditions of the work stations and they were horrendous. Food EVERYWHERE."
• "The restaurant itself is usually loud and unkept and some service members have terrible attitudes towards the community in which they serve."
• "Trash and food were all over the floors and tables."
• "The food was okay. I couldn't believe how dirty the place was."
• "Tables filthy."
• "The place is filthy, the rice is undercooked, chicken is burnt… I could keep going down the list."