Chipotle Mexican Grill Reviews Summary

Service

Pros:

• "The staff has always been polite to me."
• "The gentleman wrapping the burritos cared for the customers and his job. Very good worker."
• "The cashiers are typically very friendly which is a great plus."
• "I must say the staff was nice and friendly‼️ Just wish there was communication‼️"
• "The star is for the staff. They were all nice an pleasant."
• "Some of the staff at this location are very nice & helpful which makes up for the nasty ones!"
• "Dashana and misael helped me and my friends .assisted us well .she was so helpful and also misael."

Cons:

• "Extremely disappointed with the service."
• "Horrible service and experience!!!"
• "Awful service walked in was first up to order and waited there for 20+ minutes completely ignored."
• "All the staff members today were not only rude to myself and the other customer in the store but to each other as well."
• "The girl who first started making my food here was miserable, unwelcoming and had a hostile attitude."
• "Horrible customer service and inconsistent answers!"
• "The staff should be focusing more on quality of food then talking to their coworkers and not paying attention to their customers."

Food Quality

Pros:

• "This was probably the best chicken I had."
• "Really good food and also a TON of food."
• "The food is great but you need to get it together."
• "Can't complain about the food. Food is always great."
• "Good food and friendly staff."
• "The food did still taste as it should."
• "A very solid choice for Burritos and bowls. Excellent ingredients, well prepared and typically friendly, professional servers."

Cons:

• "The food quality was horridly disgusting."
• "Also the vegetables were burnt and rubbery."
• "The food was mediocre and the corn tasted weird."
• "This time there was no seasoning on the chicken and on top of that there was so little chicken in there."
• "Easily the worst burrito I’ve ever had, was 90% white rice with two pieces of chicken and some old steak."
• "The chicken and steak we're so burnt and had such a chemical taste that we couldn't even eat our bowls."
• "Wow this place used to be good but now this place is awful not even edible… meat all fat everything greasy."

Online Ordering

Pros:

• "Pro tip: if you want both salsa and queso with your chips, order the chips with salsa and a separate order of queso for the best overall value."
• "It's understandable if they can't keep up with online orders."
• "I was satisfied with the meal and portion size."
• "Just a quick update. I contacted customer support regarding my issue. They are aware and really appreciate how quickly they resolved my issue."
• "Ordered a third time through Door Dash thinking there was NO WAY they'd get another order wrong."
• "We ordered catering for my daughter’s first birthday it was a major success and SO DELICIOUS."
• "Doordash had messed up my order and the manager here, Emma was so sweet and caring."

Cons:

• "Ordered online and it's a mosh pit to get your food.. no one welcome's you.."
• "Ordered online, brought food home only to find that the order was completely wrong."
• "Every time I order from here they somehow manage to mess it up."
• "The big downfall of this Chipotle is the online ordering."
• "Ordering online is supposed to be a convenience and I'm always inconvenienced when I order that way."
• "Twice we’ve door dashed Chipotle and twice the order was wrong."
• "Dont order online.... if they bring you the wrong order, they won't remake it."

Cleanliness

Pros:

• "Place is clean. Location is good."
• "It was clean. The crowd is pleasant, quiet, calm, and friendly."
• "All the food was available, our order was filled correctly and we did Eat inside."

Cons:

• "Young staff, would rather talk and flirt, then clean and care about customer experience."
• "Also, the floors and tables were in desperate need of cleaning, and it was not busy when I arrived."
• "This Deptford location was SUPER DIRTY inside for a food establishment."
• "As soon as I walked in the place looked like it hadn't been cleaned all day."
• "The tables and serving area were very dirty."
• "This place is a mess. If the front is dirty imagine the back."
• "The dining area is always a mess."

Value

Pros:

• "The manager was apologetic. And remade both salads."
• "The food tends to be hit or miss in terms of quality and quantity."
• "We love Chipotle for $8 I can two of those burritos good cuz you pick everything you want in."