Sugar Hill Creamery Reviews Summary

Customer Service

Pros:

• "The friendly customer service made the experience even better."
• "Service was incredibly friendly and speedy."
• "I was immediately greeted by the friendly staff."
• "The employees were very friendly and attentive."
• "The staff were very nice and let us try multiple flavors."
• "Employees are so nice, the flavors are original and very good."
• "Our server was also super friendly and fun to chat with."

Cons:

• "I’m a regular customer the taste it amazing!! But the attitude and communication sometimes are not worthy!"
• "This is terrible CUSTOMER service. They clearly do not stand by their product, nor are they interested in hearing what customers have to say."
• "The flavors are amazing but sometimes the customer service here is my definition of horrible!!"
• "Only issue I have especially since this pandemic is that the heavy set young man don't change his gloves."

Flavor and Variety

Pros:

• "They have some pretty cool flavors like 'PBJ' and 'Roasted corn and Jalapeno'."
• "We tried a scoop of vanilla and a scoop of soursop - both are outrageously good, but the vanilla is perhaps one of the best incarnations in the city, so rich and creamy!"
• "The flavors are amazing and unique."
• "They offer a fantastic variety of flavors, including vegan options for those with lactose intolerance."
• "The ice cream is insanely good! The flavors are classics with unique twists that make it amazing!!!"
• "Good quality, unique flavors like Ethiopian coffee with turmeric, watermelon with black sesame, etc."
• "The flavors here we're unique and everything we tried was unbelievably good."

Cons:

• "The ice cream isn't all that good."
• "Honestly, I was excited to try this place bc I’ve heard so much about it. But I was very disappointed at how the ice cream actually tastes."
• "But the flavors did not stand out and it was not creamy. Also, pretty small servings."
• "The base had little flavor and there wasn't enough chocolate in one, and in another, the gingerbread was sickening sweet."
• "Not only did they arrive with ice cream frozen to the sides of the containers (sloppy), the flavors just weren't at all satisfying."
• "I was excepting something from the ice cream. I liked the service and the place, but the FLAVORS are really odd."
• "The ice cream was good but too sweet for me."

Atmosphere and Decor

Pros:

• "Atmosphere was calm and friendly. Very clean and super polite and welcoming staff."
• "Loved this place. The inside reminds me of an old school ice cream parlor and the staff were welcoming and friendly."
• "The atmosphere is casual caribbean and the decor is reminiscent of being in a flower field with different faces from the world."
• "Super cute place, great for families or a first date."
• "Love the decor and welcoming environment at Sugar Hill Creamery."
• "The coolest ice cream shop around! From the storefront to the inside ambiance to the interaction with employees was so welcoming you couldn't help but explore the frozen confectionary offerings on display."
• "They have plenty of indoor seating and the place is nicely decorated."

Cons:

• "I didn't enjoy sitting outside."
• "But I would say the store is a little messy would love it more if you don’t see a bunch of stuff thru the window."

Pricing and Value

Pros:

• "The prices were extremely reasonable, they were very professional and the delivery was exactly on time."
• "So tasty! Ample seating inside. $4.50 for a scoop and $7 for 2 means I don’t feel cost-guilted into buying more ice cream than I need."
• "Split scoop for $6 is a great deal."

Cons:

• "They charged us $18 for a small milkshake, 1 scoop of ice cream in a cup and a small drink. Pricing is somewhat expensive considering quantity."
• "Bottom line, personally, I wouldn’t recommend this place or go back. A waste of $35 (for a brownie sundae and a 3 scoop cup)."
• "The one downside is that the prices can be on the higher side. However, rest assured that it is worth every cent."
• "Save yourself an absorbent amount of money and but Ben and Jerry's or Haagen Dazs."
• "The only negative point probably is the price. $5 for 1 small scoop or $7.25 for 2 is pretty expensive."

Product Quality

Pros:

• "The structure of the ice-cream was good, the ice-cream didn’t melt immediately and there were no ice chunks."
• "Ice cream was fantastic. The mint chocolate chip and the gingersnap cookie dough were my favorite."
• "Insanely good texture, amazing flavors, perfect sweetness all with good portions and decent prices."
• "One of the best ice cream cones I have ever had! There’s a wide variety of flavors and vegan options as well."
• "Outrageously good ice cream, one of my all time favorites for sure."
• "My scoop of Mango ice cream on a cone was delicious. Soft and flavorful without being overly sweet."
• "Deliciouse ice cream with interesting and creative flavors."