"Everything I've tried tastes amazing and the employees are all friendly, kind, and helpful."
"Love this place! I had the mochi taiyaki with matcha soft serve and it was so good!"
"The ice creams had the right amount of sweetness and the mochi taiyaki is a must try!"
"The menu is very diverse."
"The drinks and foods were all mouthwatering and worthwhile."
"All their drinks and treats are very diverse compared to other places."
"Their Rocky Road Brownie is one of the best brownies I’ve tried."
Cons:
"They have drinks and items on Yelp and Facebook that doesn't appear anywhere on their menu. You have to know about it to ask for it."
"The matcha tea could be a tad stronger."
"Also they add too much ice into the drink."
"You will get $2 worth of ice out of the $5 you paid for the drink."
"The ube cake tasted okay but not really worth 6 bucks a slice."
"The taiyaki was a little on the hard dry side."
"The Ube tasted like a sweet potato kit kat I've tried before."
Customer Service
Pros:
"The staff is super friendly and welcoming."
"Staff were super friendly and patient as we explored the menu!"
"The staff was so friendly and the lady that took our order was super attentive and helpful."
"The staff are all incredibly sweet and will steer you in the right direction if you are truly not sure what to order."
"The staff were polite, knowledgeable and very friendly."
"The staffs were friendly and pleasant to talk with."
"The staff are always very nice even when they're busy."
Cons:
"As we were about to get up from our table, we literally bumped into some people who were hawkishly waiting way too close to us."
"I’m so disheartened to give this place a bad review because I really enjoyed their ube cannolis and mango floats but the last time I went here is the last time I will ever go here again... I was so horrified by their customer service, I will never go back there again and I will always tell people this story when they ask about going to kubo."
"Service was slow. It took them 15 minutes to get my drink together."
"I called to let them know that it’s inedible and the girl on the phone says 'ok great thanks for letting me know'."
Ambiance and Decor
Pros:
"Decorations were cute and they also had a photobooth!"
"Every inch of this place is a photo!"
"The vibe of the place is amazing especially at night with the purple lighting and pearl walls."
"The atmosphere is also very cool and calming."
"The entire place has all the incredible photo opportunities for you to take."
"The place is decorated beautiful especially for people looking to take instagram pictures!"
"Ambience is great and can take many cute pics here!"
Cons:
"A cute little spot for getting ube ice cream and other desserts. Location can be a bit small when it gets crowded as there's not many tables inside though."
"The shop is tight and there are 5 bistro tables along with two chairs to the table."
"This place looks good on Instagram but the actual experience isn't really worth it."
"There’s only metered street parking in the front which can be hard to get."
"Parking was very difficult to find."
"Parking was very difficult to find since there is no parking lot; only street parking in a very busy area."
"There is only street parking and at times, the creamery will get incredibly crowded."
Value and Pricing
Pros:
"Prices were on the higher side but perfect for a special treat or special occasion once in a while."
"It's a bit pricey compared to other desserts but good portions and quality."
"Everything is great, there’s a variety of things to choose from; coffees, milk teas, ice cream and pastries (which are all yummy) my fav is the earl grey milk tea with boba so worth it! plus prices are affordable definitely recommend."
Cons:
"Love this place and it’s uniqueness... My only pet peeve is the pricing structure. When I order the matcha ice cream boba they charge extra for the boba which I don’t understand since the boba is clearly in the description and in the picture in the menu."
"The to go desserts are a little pricey."
"Visited this place because I heard it's filipino owned and really cute place. The ube is ok and the boba is soft, however we need to pay for the boba! $50c per!! Why? I think it should come with it! right?... Very misleading!!"
"The red velvet cake is so stale can’t even stick my fork in it."