Jersey Freeze Reviews Summary

Ice Cream Quality

Pros:

• "Really good quality soft serve!"
• "The vanilla one is really special."
• "Ice cream is always delicious and exceeds my expectations."
• "This in my opinion is the best soft serve in Jersey."
• "The flavored soft serve is TO DIE FOR!"
• "Literally the BEST ice cream I’ve ever had."
• "The ice cream is delicious and tastes like REAL ice cream."

Cons:

• "Ice cream was decent, but location is bizarre."
• "The ice cream itself was okay but nothing exceptional."
• "Super disappointed with this ice cream shop. Wouldn't give samples so I ordered an ice cream and it was disgusting."
• "Ice cream was pretty good but I've had better at other places for a similar price."
• "Flavor wise and texture this ice cream didn't taste any different or special."
• "The ice cream is tasteless and small."
• "Unimpressed with the soft serve ice cream. The chocolate shell only tasted like plastic."

Service

Pros:

• "The employees make quick work of the lines while being very polite."
• "The greeter at the front door was incredibly nice to me and my wife, and really made our night."
• "The staff is polite, attentive and very hard working."
• "Also, the staff is very good."
• "Speedy and great customer service."
• "The service was excellent! The staff is extremely friendly and so nice to the kids."
• "All of the workers were kind, friendly, and efficient."

Cons:

• "Staff are uncaring and not pleasant."
• "the girls behind the counter come off as rude and kinda just stare at you cluelessly."
• "The people behind the counters are very very rude and make it seem like we are a bother to even be there and ordering from them."
• "Very disappointed in their customer service."
• "The person behind the counter either could not hear me or did not pay attention."
• "The girl at the counter was visibly upset that my family and I wanted to sit down and eat."
• "Extremely Rude staff, asked for a small shake got a large."

Price and Value

Pros:

• "The portions are great for the price…."
• "Prices were fair."
• "Great portion size for the cost."
• "They also have great reasonably priced food."
• "Prices are very fair and the food came out so fast even with the dining room packed with people."
• "Awesome icecream and pretty good burgers too. Prices are reasonable, the quantity for what you pay for is above average."
• "Old time good food priced reasonably with generous portions."

Cons:

• "The food was overpriced and horrible."
• "But VERY overpriced even before the 3% credit card processing fee."
• "Shame on you for charging another dollar for cones that are either the same size or even smaller, definitely a scam."
• "For the price this ice cream is not worth it."
• "No one likes spending $6 for ice cream to have it melt all over them."
• "My last gripe, is the value. I paid almost $10 including a $1 tip for the girl working the counter, for a regular size soft serve banana in chocolate dip in an inexpensive wafer cone (not waffle cone) and a tiny kids size vanilla soft serve for my dog in a cup, which if I’m being honest, didn’t seem like a good value for the money."
• "Overly priced and a ripoff."