Milk Sugar Love Creamery & Bakeshop Reviews Summary

Ice Cream Quality

Pros:

• "The BEST ice cream in Hudson County!"
• "Each ice cream was full of flavor, but not overwhelming. Creamy, fragrant."
• "Their flavor combinations are something you’d expect on the menu of a Michelin rated restaurant."
• "The ice cream is soooo creamy probably because it’s made right there on site!!"
• "The ice cream flavors are unique and delicious. You can tell everything is made from scratch and with quality ingredients."
• "All the flavors are fantastic. I especially loved the Gaby which was Matcha ice cream and dolce de luche blended together."
• "Ice cream is flavorful, creamy, and unique all together."

Cons:

• "Some of the flavors are good-interesting and some are bad-interesting, and some just taste awful."
• "The ice cream is just okay. But the service is incredibly slow."
• "The product is inconsistent. we usually take the kids in to buy ice cream, then buy pints for home. Today we went in and got melty ice cream & the size of the serving was about the size of 2 small golf balls."
• "The flavored ice cream taste chalky. Like there is powder flavor in the ice cream."
• "The ice cream taste was lack luster and didn't have much flavor except for the artificial flavors I tasted."
• "Least interesting artisanal ice cream I have had in a long time."
• "I find the ice cream here to be hit or miss."

Service

Pros:

• "Staff is very friendly and ordering online is easy."
• "I know some reviewers have had bad service experiences but I came in today 7/27 at around 7pm and the young woman behind the counter was so sweet and offered great recommendations."
• "First time customer. Staff was very friendly."
• "The server was so warm and welcoming- explained the portions quickly and coached us through flavors, recommendations to 4 delightful combos for 2 adults and 2 kids."
• "The staff is always kind and helpful as well."
• "All the workers are always so friendly!"
• "Staff is always so warm and friendly when I stop by."

Cons:

• "The young lady behind the counter was very rude when it was our turn to go in at 10:03pm."
• "The service is absolutely horrendous and the employees are so rude."
• "Service is poor, most of the time only 1 person to serve even during rush hours."
• "The service here is just incredibly rude."
• "The staff has numerous BAD REVIEWS and here comes yet another one: The workers here are discriminating."
• "Service is also decidedly unfriendly."
• "In person, the customer service is AWEFUL. Rude, snarky, unhelpful employees."

Value

Pros:

• "You have to pay for quality and that's exactly what you get."
• "Love this place! I love that they make everything from scratch."
• "If you want cheaper alternatives there are several in our area ... but the honest truth is they simply don't compare."
• "They have great prices and their stuff taste amazing."
• "Price matches the quality for sure."
• "We don’t mind paying a little extra and the 1/2hr drive for quality ice cream."
• "It’s not cheap but you can taste the difference!"

Cons:

• "Very expensive. For the price, you don’t get much and I’ve left feeling a bit cheated more then once."
• "Extremely expensive. They have cool funky flavors like earl grey lavender fudge, and banana bread. But I can’t justify the serving size to the cost."
• "They need to change their attitude if they expect people to pay 8 bucks for a tiny cup of ice cream."
• "It is disappointing that the menu changed so it costs almost $9 to get two flavors."
• "$4.60 for 1 scoop literally the size of a golfball."
• "The portion sizes and prices are off the charts. $31 for 2 small cups and 2 medium cups."
• "8 dollars for an ice cream cookie sandwich indistinguishable from a 3$ tollhouse cookie ice cream sandwich you can get at the gas station."

Atmosphere

Pros:

• "Love coming here and walking Hamilton Park in the Warmer days."
• "Truly one of my favorite ice cream shops anywhere, and I'm a connoisseur 😄"
• "It's a cute local shop right next to Hamilton Park."
• "This is a cute little creamery with nice outdoor seatings facing the Hamilton Park."
• "A favorite local spot with rotating, seasonal flavors that are both nostalgic and unique."
• "Nice area to walk around in with small shops and pretty park."
• "The wonderful flavors and originality of the owner/chef keeps us coming back for more."

Cons:

• "Will think twice before going there in-person ever again."
• "Parking can be a bit of a pain as well."
• "But VERY overpriced."
• "Also, the pickup window system is trash."
• "Love their ice-cream but can not deal with them opening at whatever time they feel like opening."
• "This isn't ma and pa home grown mentality this is nickel and dim'ing your clients does not create customer loyalty."
• "The big girl who’s always there expected a tip for her snobby stuckup attitude."