"The staff/maintenance are very friendly and always there when you need something."
"Carmen from the maintenance crew has been more than excellent handling my situation, being so understanding and professional regarding my needs."
"Eddie and Robert provided the best service. They explained everything and fixed everything quickly."
"The maintenance people always are ready to assist and help you."
"Eddie and Robert from the maintenance team were very prompt in getting the problems in the apartment and fixing it right away the same day of reporting the issue."
"All service requests were addressed promptly."
"The maintenance team at our community apartment, led by Gaby, did an excellent job resolving a water pipe issue."
Cons:
"Takes forever to get someone on the phone, in the summer, my ac broke and I had to wait for a month."
"Really poor maintenance. This is the laundry room, people are dirty and maintenance team doesn’t bother to clean a bit."
"Maintenance takes their sweet time coming to fix things and also the laundry machines most of them are out of order."
"The machines are outdated and break all the time and leave pools of soapy water in the middle of the room every now and then."
"Maintenance is TERRIBLE."
"Maintenance workers is a special case, they are rude and I'm not sure they know what they are doing."
"Maintenance does what they feel like doing."
Leasing Office Staff
Pros:
"Alan was very sweet and helpful and recommended the perfect unit to accommodate our needs."
"Staff from leasing office is wonderful."
"Celeste had been very helpful when I was trying to reserve an apartment."
"The leasing staff as well as the maintenance staff are very professional, approachable, easy going people."
"Leasing office staffs named Patty and Alan are so sweet and super friendly."
"Leasing office staff were very helpful every time I walked in with a query."
"Staff at leasing office and maintenance are very professional and friendly."
Cons:
"The leasing agent, Kayla was very arrogant and did not appear to answer truthfully or clearly any questions I had about the lease."
"Leasing office has mixed attitude people."
"The leasing office representatives are so so so much horrible I can’t describe in words."
"Leasing office staff is very rude and unprofessional."
"The offices staff of is so disrespectful and so unprofessional. Allan talks down to you and makes his own rules."
"Office staff is unhelpful and lacks empathy."
"Everyone else seems to have a MAJOR attitude problem and they are NOT helpful."
Safety and Security
Pros:
"Stayed there for 4 years in Village commons and Durham woods and very much impressed. Plenty of Parking and well secured."
"The living spaces are well-maintained, and the amenities, especially the pool, are top-notch."
"The community is neat and clean as well the apartments."
"The property is kept clean, and the maintenance staff are very friendly and helpful."
"A very pleasant community to leave in. Very well maintained and the apartments are clean and spacious."
"Clean, Quiet and safe."
"The community radiates a warm and welcoming atmosphere."
Cons:
"Not very safe place to live specially if you have young kids."
"Unsafe for families now. Frequent incidents of loud banging of doors after 10 pm, throwing stones at pedestrians after dusk, bike theft, package theft etc."
"In recent times there are few instances of chain snatching, bike stealing, robbery within the community in daylight."
"Durham Woods Apt complex has become very unsafe over the last couple of years."
"There are frequent incidents of bicycle thefts, loud knocking and kicking on doors after dark and some teen aged kids threatening younger kids."
"This Community is not safe anymore. Someone tried to steal my car and even damaged ignition cylinder."
"Recent security incidents are genuine concern on this apartment."
Apartment Quality
Pros:
"The apartments and Townhouses have an HVAC unit and since all, or most are carpeted, the bill is less than the ones with Wood Flooring."
"All rooms space is really large. Specially liked sky-room apartment because children can play in sky room without disturbing down stairs people."
"Apartments are big and spacious."
"Luxurious spacious apartments with a quiet and peaceful neighborhood."
"The apartment is spacious, and the maintenance crew has been prompt in responding."
"They do an excellent job of maintaining the grounds (beautiful landscaping) and units."
"Apartments are very spacious & well ventilated."
Cons:
"Would have been great if the carpet placed in the floor would be of good quality."
"Though we maintained apartment in good condition they cut our security deposit for carpet damage and bathroom cleaning."
"The buildings are old and have not been properly cared for."
"I had issue with carpet and other few things when I move in here, I was disappointed. They gave me old carpet for renovated apartment."
"It has been painful to stay in old unit, every season you get a problem with Air Conditioner, Heater, old windows etc."
"The apartments are slanted and very poorly made."
"Apartments are poorly insulated and the washers and dryers leave your clothes smelling worse off."