"Lawrence and Manny provided me with exceptional customer service!!"
"The team was very friendly, professional and knowledgeable and made the whole process of a buying a new car an outstanding experience."
"We were impressed with Ashley's exceptional customer service skills and enthusiasm."
"Saasha at service department is so active and prompt to support customer without leaving any question or waiting but always proactive to update."
"Enber was extremely helpful going above and beyond in providing a great customer service experience!!"
"Everyone had great professionalism and displayed it when approaching a potential customer."
"Ashley, was very very kind and knowledgeable and always ready to help whenever I had a question."
Cons:
"So not only is integrity question here, the safety of their customers is also clearly not a concern."
"They refused to replace a part that was under warranty just because I ordered it at a different dealership."
"I felt as thou the car was sold out from under me."
"This is the worst dealership in all of New Jersey for service."
"Ridiculous service dept. Advisors are ok it's the actual mechanics, always different issues some not resolved missed and horribly overpriced!"
"I RUN FAST AND DONT LOOK BACK!! THEIR SERVICE DEPT MANAGER is rude and a bully and if dare ask him any question he gets upset!!!"
"Stay away from their service department, I see overprice is a trend on these reviews."
Sales Experience
Pros:
"Quinn Roberts and his manager were very reasonable and easy to talk to."
"Jake the salesperson was very easy to deal with and made sure that all of my questions were answered."
"The showroom is immaculate and everyone we dealt with from the sales, finance and delivery teams were fantastic."
"I love this dealership so much that this is my second Mini I am getting from Omar this year(2022)."
"Omar was the nicest, most respectful, and professional salesman I have ever dealt with in my entire life."
"The entire transaction was seamless, there was absolutely NO pressure from Justin or his Manager."
"One of the best car buying experiences we have ever had!"
Cons:
"Stay away from this dealership at all costs."
"If you are set on getting a Mini, do yourself a favor and at the very least stay away from Mini of Edison."
"Trying to understand how this dealership received so many good reviews. That’s not the experience I had."
"BAIT & SWITCH -- BUYER BEWARE!!"
"I do not recommend the Mini Edison if you are thinking about Mini."
"Like another review said, all 'false promises and lies.'"
"What a horrible experience. Take your money elsewhere!"
Vehicle Maintenance and Quality
Pros:
"Tarik was extremely courteous and made sure my car was in perfect shape."
"The service took about 3 hours (full inspection, oil change, brake replacement), and I was pleasantly surprised when I saw they also gave my car a thorough cleaning."
"The MINI Countryman SE is truly beautiful inside and out and is quickly becoming a safe haven of mine, as someone who loves to drive."
"For a small re-conditioning fee they made the car look like new and even fixed a pretty big scratch/dent on the door, now you cant even see if it was even there."
"Great used car selection with even better customer service."
"The certified preowned vehicle I bought from mini is a lemon."
Cons:
"Brought my car because my back brakes were on tier 2 to replace them... Repairs cost me around $1,000... They said this should of come up at the dealership & I didn't need to replace the thermostat."
"Sadly my previous Mini broke down on the Turnpike and had to be towed here."
"I brougth in my mini which was driving fine and I just wanted to turn off engine light to pass the road inspection... After I picked up my car, I drove 10 miles and the car BROKE DOWN in the middle of US 1."
"Within 1 month the left front tire had to be replaced because it had a bubble."
"To make matters worse, the vehicle was not detailed prior to delivery and over the following days of ownership I began to notice details like the tow hook cover had been replaced, but was unpainted."
"After 19,000 miles in 18 months, one rear brake is grinding metal on metal due to an improperly spec'd from the factory e-brake."
"I purchased the oil change package for $199 which is supposed to provide oil changes for up 1-2 years. I took my Mini Countryman in for its first oil change and my car hasn’t been the same since."