Holman Ford Turnersville Reviews Summary

Customer Service

Pros:

• "After listening to my issues the Service Advisor said to hang on and he would see what he could do."
• "I would like to give Holman Ford service team an outstanding review as well for my service advisor Mr. Rob Barbarino for taking care of me."
• "Jeff was great & helped the process go incredibly smoothly & efficiently!"
• "I was greeted quickly and kindly when entering the facility to leave my truck for a repair."
• "I just want to thank everyone involved that made this experience as easy as possible."
• "Everyone was super friendly. I was able to get an appointment right away."
• "The staff who greet you and take your initial paperwork are always very helpful and courteous upon greeting you."

Cons:

• "Poor Service, claimed it was only one thing, when it actually was multiple things."
• "So I was sold a car by ford when they clearly knew these models had transmission issues which they were sued for in 2019."
• "Brought my car in for 3 issues and they wanted to charge $250 to diagnose each issue."
• "It takes two weeks for them to fix it with no accommodation for a rental car."
• "Horrible customer service. From the sales to the service center Awful."
• "Horrible experience with everyone we’ve dealt with. Took 3 months for our car to be fixed without any way communication."
• "Terrible customer service. We originally had to wait almost 3 months to get a part for our car."

Sales Experience

Pros:

• "Mark Finkbiner made the car buying experience pleasurable and turn key."
• "We have purchased numerous vehicles at Holman and have always had an excellent experience."
• "We worked with Nicholas Patterson and he made the buying and trading a breeze."
• "I couldn’t be happier with my new truck and would recommend Holman in Turnersville to anyone."
• "Lee Ann as my salesperson was great! In every way, she took care of me."
• "I was able to buy my dream car with the help of salesman Alex Arena!"
• "We love working with George Parker ~ my husband Bob and I always come back to him."

Cons:

• "I don't understand why the mechanic had to touch my light switch and if he or she did have to turn the switch off why it wasn't reset."
• "I previously took my Maverick to a Ford dealership closer to my house for a leak somewhere in the cabin. They told me they could not replicate the issue and charged me for 2 hours of labor."
• "Terrible service on both the sales & service side of the company. Will never use this dealership again for service work or purchasing a vehicle."
• "Editing my review because the sale of my vehicle was great and 5 stars. Trying to purchase a vehicle was extremely disappointing and a zero."
• "Not to mention the $6,000 price quote they gave me for work I had my private mechanic do for $1,000 including parts."
• "Brought 2 cars from the same salesman and can’t get a response to a question."
• "The vehicle was a 2018 ford with 24,000 miles so I asked if it was ford preowned certified. I was told no because it cost the dealership too much money."

Facility Cleanliness

Pros:

• "Lounge had wifi and was very comfortable and clean."
• "Dealership was very clean and sales representative made me feel welcomed. Bathroom was very clean."
• "The service and waiting areas were clean and comfortable."
• "Was greeted at my vehicle quickly, had kids with me and they were very comfortable in the waiting room enjoying hot chocolate and snacks."

Cons:

• "I gave 2 stars because at least the place and bathroom are clean."
• "Just between the timing of not getting a new tire the same day and the last time I took my car there for a new set my rims got scratched."