"They are always so nice and helpful every time I come for service."
"Professional, courteous and warm."
"I will travel across state lines for this experience again. Love this dealership and the people there."
"Thanks to Steven S for the amazing service throughout the process of getting my new 2022 Ford Explorer."
"I greatly appreciated the service I received from Steven. He made sure that I understood the car’s features and how to use them."
"I totally recommend this dealership, they are kind, courteous, and efficient."
"Carrieh and the ladies at front desk in the service department were super friendly and welcoming."
Cons:
"They failed to tighten the oil filter and eventually my engine shut down, while in New York City, costing me $155.00 to get towed to my mechanic for a repair."
"Save your time and money and get a car somewhere else with better quality customer care and time management."
"Unless there is money to be made they just don't care."
"Just another stealership with a $10k mark up."
"I have been in communication with multiple ford pass customer service guides and Mark from the dealership... I have yet to receive it and it's now October."
"The service department is running scam after scam. They claim they have done work that they didn't actually complete and are happy to take your money."
"Will NEVER go there for service changes after hearing all the scary service experiences other people had with this dealership."
Sales Experience
Pros:
"I just got a lease from Ford today and worked with Bob Cerza. The service was beyond what I could have asked for."
"Mel at the front desk was very attentive and understanding in listening to my needs and got me to test drive 2 different vehicles."
"An awesome experience!!!"
"Bob Montgomery was very friendly and provided excellent information."
"Jeff Newmark was able to find me an even better rate."
"Just brought a Car from Joe Cola at Salerno Duane. He was a great guy and salesman."
"Steven Salerno made buying my car the smoothest and stress free process."
Cons:
"I'm sure if you're willing to pay asking price, it's probably a good experience, but don't expect much in the way of negotiating."
"I'm a little disappointed in my experience... don't expect much in the way of negotiating."
"Purchasing my '10 Challenger from this dealership was a HORRIBLE experience."
"If you do not mind waiting more than 40 days for the second key that's supposed to come with a preowned vehicle."
"I was charged $513.89 when I picked up my car."
"Asking $10,000 over the advertised price on their website."
"Terrible dealer! I went there today to test drive and potentially purchase Mach E GT... there was a 10K markup on the vehicle!!!"
Vehicle Maintenance
Pros:
"They have kept my 12 year old Focus in tip top shape."
"The best service for my Ford F250 in the area."
"Just switched to this service dept. and I think they are best around."
"The Ford Service crew is EXCELLENT!"
"I had a very positive experience once again with the service department with my 2016 Mustang."
"They even replaced a battery with a bad cell free of charge after about one year."
"They gave me a fair shake on my trade in and made the numbers work."
Cons:
"It was just chaos and I’m still riding around with all of these lights including the check engine light on in my car."
"I brought my car in for catalytic converter replacement. Afterwards, I had check engine light, antifreeze leak and front wheels that felt they were going to fall off when I drove."
"Don't take anything here for service, they have had my truck for 3 weeks and still haven't brought it inside to look at it."
"Have been told at least 10 times I will receive a call back with an update and they never return my call."
"I was told I needed a battery and 2 cabin filters, she said there was also a problem with the restraint control module, but the parts needed were currently on back order."
"Terrible service here !!"
"This truck has been there too many times and will be the LAST Ford that we purchase."