Ciocca Ford of Flemington Reviews Summary

Category: Ford dealer

Address: 215 US-202, Flemington, NJ 08822, USA

Phone: +19087823673

Rating: 4.6
based on 326 reviews.

Customer Service

Pros:

  • "Service Department was very courteous."
  • "Our Service Rep. Jeff Montemurro, was a great help in solving a challenging repair we had on our Lincoln."
  • "Mr. Chicarelli and all of your staff provided me with outstanding customer service on 7/30/2023."
  • "Thank you so much, Mr. Chicarelli, Andrew, Robert, and Jordan, for your professionalism in dealing with people."
  • "Service personnel are top notch."
  • "The staff was exceptional in communication, service and courtesy."
  • "Service advisor communicated very well regarding service progress and findings."

Cons:

  • "Didn’t communicate. When I asked what exactly was done to my car he refused to tell me."
  • "Customer service failed to contact me by phone soon as my car was ready for pickup."
  • "Lack of accountability from the service department."
  • "I waited for an hour, then went to the counter only to find out I was never checked in."
  • "Receptionist need some training."
  • "Customer service needs serious work."
  • "Service staff are all nice but it would have been nice to know that the new owners aren’t honoring the free oil changes with car purchase from the previous owners before an $80 oil change appointment."

Sales Experience

Pros:

  • "I easily had the best auto buying experience of my life at age 51."
  • "Marianne Rosato was my sales person and she was very thorough and friendly."
  • "If you're looking for a new Ford in the Flemington area, Ciocca is definitely worth a visit!"
  • "I could not be happier! Mark Schmaling made the whole procedure smooth and effortless."
  • "Everyone involved in the process was friendly, knowledgeable and extremely professional."
  • "They made buying a new truck easy."
  • "I would highly recommend that anyone living in NJ go to this dealership for their next car."

Cons:

  • "It lost something since Mr. Kalafar died and Ciocca took over. Less customer focused."
  • "Below they responded and you CANNOT reply. They LIE."
  • "This review is a warning to Ciocca / Flemington Ford customers who intend to buy their vehicle when the lease is up."
  • "Bought 3 vehicles though the Flemington dealerships since 2019 and would have been a 4th recently through the new ownership. Most definitely never buy from this group or recommend ever again."
  • "Disappointed!!!!!!!!!!!!!! Professional Thieves!!!!!!!!!!!!!!!!!!!!!!!!"
  • "Almost 20% Market adjustment on the price of the vehicle. Vehicle was listed on Truecar for $5000 less."
  • "In short, DO NOT PURCHASE A SERVICE CONTRACT!"

Quality of Repairs

Pros:

  • "Our process was quick and easy. No pressure, no hassle."
  • "They replaced my recalled part quickly and efficiently."
  • "Ciocca’s team did great! Got a video showing all the items they checked during service."
  • "As always, Ciocca delivers what they promise (reliable vs time, cost that is fair value, high-quality work)."
  • "Service representative was courteous and honest. No complaints so far with the quality of the repairs."
  • "They have it running like new."
  • "Handled the replacement of the Raptor fender-mounted marker light and repaired the inoperable tail gate."

Cons:

  • "Vehicle was in for service multiple times including 5 weeks to diagnose, receive approval from ford and to obtain replacement parts for a failed transmission."
  • "I brought my car in twice for the exact same issue, and it still isn’t fixed."
  • "New Lincoln suddenly became disabled... Car was picked up within 30 mins and fixed the next morning."
  • "Service person tried to charge me a diagnostic fee for a Ford recall item."
  • "We paid them over $4500 after they had the car for 2 days to diagnose with repair cost. After picking up the car we realized that the air condition system was not working as it was part of the repair."
  • "I asked for an oil change, tire rotation, a known TSB fix for rattling windows on a 2022 Bronco, and a repeat 8 time sensor showing for rear seat belts. The dealer took my car in at 9am, and the ford system was down so they didn’t do anything with the seat belt sensor, and the rattling windows they did nothing with."
  • "Work required to be done was not completed. Asked for a tire balance while getting other issues taken care of. Wheels were not balanced."

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