DCH Ford of Eatontown Reviews Summary

Category: Ford dealer

Address: 85 NJ-36, Eatontown, NJ 07724, USA

Phone: +17324604300

Rating: 4.4
based on 268 reviews.

Customer Service

Pros:

  • "Dennis the sales manager was Amazing. A real pleasure to deal with."
  • "The salesman (Jordan Almazan) helped me with everything that was needed to be done."
  • "Great staff from the moment you walk in the door to when you are ready to buy a car to ultimately coming in for service visits."
  • "Everyone there is very welcoming, personable, knowledgeable, and they have fantastic customer service!"
  • "Our Sales Rep Ahmed Ibrahim was a Class Act."
  • "The entire crew there was amazingly polite, professional, and made the car buying process fun!"
  • "Everyone was friendly from the moment you walked in the door."

Cons:

  • "Please don’t go to this dealership."
  • "I was told the car still wasn’t in my name."
  • "I would not recommend this location to friends or family nor will we be returning."
  • "The worst dealership i’ve worked with, and i’ve worked with many different brands of dealers…."
  • "I was met with some of the most unprofessional, rude, and dismissive staff I have ever encountered."
  • "The salesman was a chronic liar and racist."
  • "Horrible experience! Avoid DCH Ford Eatontown at all costs!"

Pricing and Deals

Pros:

  • "They even handled my trade in and helped me get a great deal."
  • "Their price was roughly $2000 less than comparable trucks within 40 or so miles."
  • "Not only did they agree to the $4000 difference in price but they gave it to us $1000 less than what we wanted!!"
  • "They gave me a perfectly respectable value on my trade, no argument needed."
  • "They worked with me to get me a deal that I was comfortable with."
  • "They gave us a price that we couldn’t say no to!"
  • "Great sales service! We traded-in our truck and they were very supportive and fair."

Cons:

  • "Sales person tried to add $11,000 in 'trade difference' to my deal."
  • "The car was full of dents, tires didn't match, wheels are so badly damaged I have to try and save money for new ones on top of an inflated price..."
  • "They were pushing me to buy a vehicle listed for 26k with a final price of 48k with the interest."
  • "The car I purchased was tossed from local dealerships 2 or 3 different times. The priced advertisements I've seen $11,999.. Well how come it jumped up almost $3500 at signing??"
  • "Bought a used 2018 Escape... First bill due and it appears they only told me it was $248 Monthly payments are $275. The old bait and switch trick."
  • "The finance department lacked transparency (Vincent). An extended warranty was included in the final paperwork without a clear explanation of its cost."
  • "The dealership initially proposed a trade-in, but to my surprise, it turned out to be nothing more than a new financing arrangement, rather than a fair trade."

Sales Experience

Pros:

  • "I would highly recommend DCH Ford and John Benigno to anyone looking for a great car buying experience."
  • "Next time, I am going to take advantage of their Mobile Service van coming to my work to change the oil- Happy Customer."
  • "Isidro 'Izzy' Avila at DCH Ford of Eatontown was a fantastic person to work with during my purchase of my new Ford Maverick."
  • "Tony was fantastic to deal with knowledgeable on the product and all the associated technologies that support these modern vehicles."
  • "The whole process was super easy and fast!"
  • "I cannot say enough good things about this dealership. I had the pleasure of working with John in sales for my car purchase and I am highly satisfied."
  • "My friendly salesman John Benigno walked us through the whole process and made it all go smoothly."

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