"Dennis the sales manager was Amazing. A real pleasure to deal with."
"The salesman (Jordan Almazan) helped me with everything that was needed to be done."
"Great staff from the moment you walk in the door to when you are ready to buy a car to ultimately coming in for service visits."
"Everyone there is very welcoming, personable, knowledgeable, and they have fantastic customer service!"
"Our Sales Rep Ahmed Ibrahim was a Class Act."
"The entire crew there was amazingly polite, professional, and made the car buying process fun!"
"Everyone was friendly from the moment you walked in the door."
Cons:
"Please don’t go to this dealership."
"I was told the car still wasn’t in my name."
"I would not recommend this location to friends or family nor will we be returning."
"The worst dealership i’ve worked with, and i’ve worked with many different brands of dealers…."
"I was met with some of the most unprofessional, rude, and dismissive staff I have ever encountered."
"The salesman was a chronic liar and racist."
"Horrible experience! Avoid DCH Ford Eatontown at all costs!"
Pricing and Deals
Pros:
"They even handled my trade in and helped me get a great deal."
"Their price was roughly $2000 less than comparable trucks within 40 or so miles."
"Not only did they agree to the $4000 difference in price but they gave it to us $1000 less than what we wanted!!"
"They gave me a perfectly respectable value on my trade, no argument needed."
"They worked with me to get me a deal that I was comfortable with."
"They gave us a price that we couldn’t say no to!"
"Great sales service! We traded-in our truck and they were very supportive and fair."
Cons:
"Sales person tried to add $11,000 in 'trade difference' to my deal."
"The car was full of dents, tires didn't match, wheels are so badly damaged I have to try and save money for new ones on top of an inflated price..."
"They were pushing me to buy a vehicle listed for 26k with a final price of 48k with the interest."
"The car I purchased was tossed from local dealerships 2 or 3 different times. The priced advertisements I've seen $11,999.. Well how come it jumped up almost $3500 at signing??"
"Bought a used 2018 Escape... First bill due and it appears they only told me it was $248 Monthly payments are $275. The old bait and switch trick."
"The finance department lacked transparency (Vincent). An extended warranty was included in the final paperwork without a clear explanation of its cost."
"The dealership initially proposed a trade-in, but to my surprise, it turned out to be nothing more than a new financing arrangement, rather than a fair trade."
Sales Experience
Pros:
"I would highly recommend DCH Ford and John Benigno to anyone looking for a great car buying experience."
"Next time, I am going to take advantage of their Mobile Service van coming to my work to change the oil- Happy Customer."
"Isidro 'Izzy' Avila at DCH Ford of Eatontown was a fantastic person to work with during my purchase of my new Ford Maverick."
"Tony was fantastic to deal with knowledgeable on the product and all the associated technologies that support these modern vehicles."
"The whole process was super easy and fast!"
"I cannot say enough good things about this dealership. I had the pleasure of working with John in sales for my car purchase and I am highly satisfied."
"My friendly salesman John Benigno walked us through the whole process and made it all go smoothly."