Starks Ford of Queens Reviews Summary

Category: Ford dealer

Address: 57-01 Northern Blvd, Woodside, NY 11377, USA

Phone: +17188858000

Rating: 4.1
based on 389 reviews.

Customer Service

Pros:

  • "Mirza .. thanks for helping me with the mach e .. I never bought a car from a dealership.. this was my first and great experience with mirza."
  • "He answered most of my questions and if he didn’t know the answer, he’d seek the answer from his superiors."
  • "His extensive knowledge of the car models, their features, and pricing options was remarkable."
  • "When my car needed service, Vanessa was absolutely amazing."
  • "Mr Mirza went above and beyond during the whole process from greeting me to getting all the paper work done and walking out with the car."
  • "Imon patiently listened to my preferences and requirements, ensuring that he found the perfect fit for me."
  • "Jose Rodriguez is an elite salesman that will put everything on the line for you."

Cons:

  • "Never go to Premiere Ford in Brooklyn -- they are the worst."
  • "Would give them no stars if possible."
  • "Koeppel Ford thrives on deceptive practices, making lofty promises they have no intention of keeping."
  • "The young kid in the parts department has a terrible attitude."
  • "I was warned prior to engaging with them, but I ignored my friends leaving me with the worst financial scam I was victim."
  • "The staff is very very rude including the receptionist to the manager over here."
  • "These people are unprofessional, they have no idea about sales and parts."

Pricing and Charges

Pros:

  • "The vehicle I bought was priced fairly (which is rare right now!)"
  • "Mizra was very professional, answered all of my questions and provided me with the best price I found in the tri-state area."
  • "They were also extremely fair and transparent with their pricing."

Cons:

  • "Be careful about hidden charges when you try to buy a car."
  • "Don’t buy any parts from there, they will give you wrong parts and not taking it back."
  • "Not to mention the $5k+ mark up on a Big Bend Sasquatch Package."
  • "This dealer added up to $3,000 to the purchase price of a used car for etching (that was already done on the vehicle when it was originally leased) and administrative fees."
  • "LIST WRONG price under 'special offer' on their web site."

Dealership Experience

Pros:

  • "I highly recommend this dealership's services whether you're in any of the boroughs."
  • "I definitely recommend Koeppel for those looking for reliable, used vehicles and friendly, covid-safe staff!"
  • "Very happy to say that my experience with Mirza and the rest of the Koeppel Ford team was universally positive."
  • "The greatest experience I had buying a car was with Jose Rodriguez at Koeppel ford."
  • "I’d highly recommend Koeppel Ford to anyone looking for a new or used vehicle."
  • "The customer experience during the buying process is very good, as should be expected."
  • "Although I ultimately purchased a car from elsewhere, I would still highly recommend this dealer."

Cons:

  • "They are price gouging significantly."
  • "If you are trying to avoid getting ripped off, AVOID this dealership."
  • "Their service is very poor. I tried to schedule an appointment by phone several times but they didn’t response."
  • "A Costly Nightmare: Consumers be aware, these guys are masters of deceit."
  • "Save your money and sanity; there are far more reputable businesses deserving of your trust."
  • "Would not trust these folks to sell me a car, service my car, sell me parts, etc... Seems to be a typical NY scam company."
  • "Spare yourself the financial burden and immense frustration – steer clear of this fraudulent establishment."

Facility and Staff

Pros:

  • "The service was excellent!! We were able to view many choices."
  • "I love my new ford transit 350 and the team made it a super smooth process."
  • "Highly recommend Koeppel Ford!"
  • "Their location is very clean and professional, and their selection of used vehicles is large."
  • "Also, everybody in Koeppel Ford were very nice, you will feel that you are very welcome when you are inside the office."
  • "The entire process, from test-driving to the final paperwork, was smooth and efficient."
  • "The staff is incredible from customer service, advisors, mechanics, technicians they are all amazing."

Cons:

  • "I will not return to this place ever again, i had the worst experience."
  • "The lady at the front new manager is very aggressive talking she dont have to do her job if she doesnt want to do."
  • "The part service is horrible, not professionally, the manager (Gonzalo) is arrogant."
  • "Very Un-Inviting welcome in the showroom."
  • "These were simply intended to inflate the dealer's profits."
  • "The lack of integrity and accountability within their ranks is appalling."
  • "I will NEVER buy or lease a Ford especially shop with the name Koeppel."

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