Address: 57-01 Northern Blvd, Woodside, NY 11377, USA
Phone: +17188858000
Rating: 4.1
based on 389 reviews.
Customer Service
Pros:
"Mirza .. thanks for helping me with the mach e .. I never bought a car from a dealership.. this was my first and great experience with mirza."
"He answered most of my questions and if he didn’t know the answer, he’d seek the answer from his superiors."
"His extensive knowledge of the car models, their features, and pricing options was remarkable."
"When my car needed service, Vanessa was absolutely amazing."
"Mr Mirza went above and beyond during the whole process from greeting me to getting all the paper work done and walking out with the car."
"Imon patiently listened to my preferences and requirements, ensuring that he found the perfect fit for me."
"Jose Rodriguez is an elite salesman that will put everything on the line for you."
Cons:
"Never go to Premiere Ford in Brooklyn -- they are the worst."
"Would give them no stars if possible."
"Koeppel Ford thrives on deceptive practices, making lofty promises they have no intention of keeping."
"The young kid in the parts department has a terrible attitude."
"I was warned prior to engaging with them, but I ignored my friends leaving me with the worst financial scam I was victim."
"The staff is very very rude including the receptionist to the manager over here."
"These people are unprofessional, they have no idea about sales and parts."
Pricing and Charges
Pros:
"The vehicle I bought was priced fairly (which is rare right now!)"
"Mizra was very professional, answered all of my questions and provided me with the best price I found in the tri-state area."
"They were also extremely fair and transparent with their pricing."
Cons:
"Be careful about hidden charges when you try to buy a car."
"Don’t buy any parts from there, they will give you wrong parts and not taking it back."
"Not to mention the $5k+ mark up on a Big Bend Sasquatch Package."
"This dealer added up to $3,000 to the purchase price of a used car for etching (that was already done on the vehicle when it was originally leased) and administrative fees."
"LIST WRONG price under 'special offer' on their web site."
Dealership Experience
Pros:
"I highly recommend this dealership's services whether you're in any of the boroughs."
"I definitely recommend Koeppel for those looking for reliable, used vehicles and friendly, covid-safe staff!"
"Very happy to say that my experience with Mirza and the rest of the Koeppel Ford team was universally positive."
"The greatest experience I had buying a car was with Jose Rodriguez at Koeppel ford."
"I’d highly recommend Koeppel Ford to anyone looking for a new or used vehicle."
"The customer experience during the buying process is very good, as should be expected."
"Although I ultimately purchased a car from elsewhere, I would still highly recommend this dealer."
Cons:
"They are price gouging significantly."
"If you are trying to avoid getting ripped off, AVOID this dealership."
"Their service is very poor. I tried to schedule an appointment by phone several times but they didn’t response."
"A Costly Nightmare: Consumers be aware, these guys are masters of deceit."
"Save your money and sanity; there are far more reputable businesses deserving of your trust."
"Would not trust these folks to sell me a car, service my car, sell me parts, etc... Seems to be a typical NY scam company."
"Spare yourself the financial burden and immense frustration – steer clear of this fraudulent establishment."
Facility and Staff
Pros:
"The service was excellent!! We were able to view many choices."
"I love my new ford transit 350 and the team made it a super smooth process."
"Highly recommend Koeppel Ford!"
"Their location is very clean and professional, and their selection of used vehicles is large."
"Also, everybody in Koeppel Ford were very nice, you will feel that you are very welcome when you are inside the office."
"The entire process, from test-driving to the final paperwork, was smooth and efficient."
"The staff is incredible from customer service, advisors, mechanics, technicians they are all amazing."
Cons:
"I will not return to this place ever again, i had the worst experience."
"The lady at the front new manager is very aggressive talking she dont have to do her job if she doesnt want to do."
"The part service is horrible, not professionally, the manager (Gonzalo) is arrogant."
"Very Un-Inviting welcome in the showroom."
"These were simply intended to inflate the dealer's profits."
"The lack of integrity and accountability within their ranks is appalling."
"I will NEVER buy or lease a Ford especially shop with the name Koeppel."