Steven's Jersey City Ford Reviews Summary

Category: Ford dealer

Address: 740 NJ-440, Jersey City, NJ 07304, USA

Phone: +12019420507

Rating: 3.7
based on 356 reviews.

Customer Service

Pros:

  • "Always super service! There is never a delay for repairs and the staff is always amazing!"
  • "Catherine was an absolute pleasure to work with."
  • "I just got my car serviced here and my service advisor was great and the mechanic that worked on my car I believe his name was Philip."
  • "The woman at the service desk (Erica I believe) was unbelievably helpful and went above and beyond."
  • "I’m definitely going to be referring my friends and family!"
  • "The employees at the service center were incredible."
  • "Very customer friendly team. My wife and I bought our first car from Steven's Jersey City Ford after talking with a lot of dealerships in the area."

Cons:

  • "The person Alex who signed my vehicle in was ruled and nasty."
  • "Honestly one of the most dishonest dealerships I’ve ever dealt with."
  • "Trying to get a return call from Steven’s service is so frustrating."
  • "Every time I called, Erica was 'unavailable.'"
  • "Service sucks and the people suck."
  • "The service department is less than professional."
  • "Poor Customer Service ERICA She has me back-and-foward many time."

Sales Experience

Pros:

  • "Good service… My husband and I came in looking for a car for our daughter and we got exactly what we were looking for."
  • "Sales Rep Juan was warm, relaxed and did not rush!"
  • "Juan was very nice, helpful and patient. He listened and understood what I was looking for especially staying in my budget."
  • "I highly recommend this dealer."
  • "Wilson Rios was a great salesman. Professional, knowledgeable, friendly, patient."
  • "The sales manager Stavros was very pleasant and cordial. There was no pressure to buy just great Dealership."
  • "We had a great experience, pretty easy and straight forward, Juan was an amazing salesman, easy going and helpful."

Cons:

  • "After we repeatedly turned down the idea, they proceeded to increase the sales price of the car we wanted to $17,000."
  • "The agent showing us the car was in such a rush until we decided to show interest in buying it."
  • "I will never have anything to do with Stevens Jersey City Ford, and strongly advise others to avoid this dealer."
  • "The sales person tried to sell me the white hybrid version which was $4k more expensive."
  • "The finance manager is rude, sarcastic, and ignorant."
  • "They have the worst sales manager I have ever seen."
  • "They add a huge amount of money to the sale price."

Service Quality

Pros:

  • "The work was done expeditiously and reasonably priced."
  • "Work was complete in < 3 hrs, n tire was plugged n ready to go."
  • "They worked quick and were able to provide me with the best deal possible!"
  • "Service done on vehicle was quick and efficient."
  • "I had my 2019 F350 to several repair shops, I went to Stevens Ford and Erica was outstanding, explained all charges and received truck back repaired."
  • "Great place to get your car serviced."
  • "Service department was very professional and thorough. My vehicle seems to be running well and all issues appear to be repaired."

Cons:

  • "I came to this dealership with a simple issue a broken transmission oil pen. It took them 2 weeks and cost me 2000 dollars."
  • "Finally on the 4th day they gave me a crazy price of 2300 to fix AC."
  • "I paid $698.00 for the maintenance of 55,000 miles... and then they say that I have to change the lower control arm that would be worth $ 1,600.00+"
  • "The lack of communication is unbelievable. Kept my vehicle overnight without notifying me."
  • "It took 11 days to get a diagnostic done on a faulty alarm."
  • "Poor experience getting a tire fixed here for my Ford mach e."
  • "My vehicle was sitting at that dealership for over a year waiting on a part."

Thanks! Your review is awaiting moderation.