"Always super service! There is never a delay for repairs and the staff is always amazing!"
"Catherine was an absolute pleasure to work with."
"I just got my car serviced here and my service advisor was great and the mechanic that worked on my car I believe his name was Philip."
"The woman at the service desk (Erica I believe) was unbelievably helpful and went above and beyond."
"I’m definitely going to be referring my friends and family!"
"The employees at the service center were incredible."
"Very customer friendly team. My wife and I bought our first car from Steven's Jersey City Ford after talking with a lot of dealerships in the area."
Cons:
"The person Alex who signed my vehicle in was ruled and nasty."
"Honestly one of the most dishonest dealerships I’ve ever dealt with."
"Trying to get a return call from Steven’s service is so frustrating."
"Every time I called, Erica was 'unavailable.'"
"Service sucks and the people suck."
"The service department is less than professional."
"Poor Customer Service ERICA She has me back-and-foward many time."
Sales Experience
Pros:
"Good service… My husband and I came in looking for a car for our daughter and we got exactly what we were looking for."
"Sales Rep Juan was warm, relaxed and did not rush!"
"Juan was very nice, helpful and patient. He listened and understood what I was looking for especially staying in my budget."
"I highly recommend this dealer."
"Wilson Rios was a great salesman. Professional, knowledgeable, friendly, patient."
"The sales manager Stavros was very pleasant and cordial. There was no pressure to buy just great Dealership."
"We had a great experience, pretty easy and straight forward, Juan was an amazing salesman, easy going and helpful."
Cons:
"After we repeatedly turned down the idea, they proceeded to increase the sales price of the car we wanted to $17,000."
"The agent showing us the car was in such a rush until we decided to show interest in buying it."
"I will never have anything to do with Stevens Jersey City Ford, and strongly advise others to avoid this dealer."
"The sales person tried to sell me the white hybrid version which was $4k more expensive."
"The finance manager is rude, sarcastic, and ignorant."
"They have the worst sales manager I have ever seen."
"They add a huge amount of money to the sale price."
Service Quality
Pros:
"The work was done expeditiously and reasonably priced."
"Work was complete in < 3 hrs, n tire was plugged n ready to go."
"They worked quick and were able to provide me with the best deal possible!"
"Service done on vehicle was quick and efficient."
"I had my 2019 F350 to several repair shops, I went to Stevens Ford and Erica was outstanding, explained all charges and received truck back repaired."
"Great place to get your car serviced."
"Service department was very professional and thorough. My vehicle seems to be running well and all issues appear to be repaired."
Cons:
"I came to this dealership with a simple issue a broken transmission oil pen. It took them 2 weeks and cost me 2000 dollars."
"Finally on the 4th day they gave me a crazy price of 2300 to fix AC."
"I paid $698.00 for the maintenance of 55,000 miles... and then they say that I have to change the lower control arm that would be worth $ 1,600.00+"
"The lack of communication is unbelievable. Kept my vehicle overnight without notifying me."
"It took 11 days to get a diagnostic done on a faulty alarm."
"Poor experience getting a tire fixed here for my Ford mach e."
"My vehicle was sitting at that dealership for over a year waiting on a part."