Address: 102 E Main St, Mendham Borough, NJ 07945, USA
Phone: +18887977003
Rating: 4.8
based on 237 reviews.
Customer Service
Pros:
"The dealership employees were very nice. The service was great."
"We walked out of Maplecrest Ford of Mendham feeling like we were the most important clients they had."
"The staff and management (Dave (General Manager), Micky(sales), Rodrigo(Sales Mgr.), Phil (Commercial), and Marie (Finance) understand the consumers needs and wants and always goes above and beyond to satisfy their customers."
"The people are just so nice and friendly, from phone conversation to in-person, the whole process was flawless."
"Everyone that I dealt with at Maplecrest was very helpful and friendly."
"All the staff was very professional and genuinely concerned with our needs."
"The entire team at Maplecrest Ford puts the customer first."
Cons:
"steer clear from this vile lady, she seems to think it’s okay to make fun of those who are less fortunate and have less money!!"
"I would not recommend taking your car to get serviced at Maplecrest Ford."
"I recently had the unfortunate experience of attempting to conduct business with Maple Crest Ford Dealership, and I must express my profound disappointment with their lacker service and unprofessional business practices."
"The customer service person is as unpleasant as possible."
"The initial communication was disheartening, as it took a whopping 24 hours on a weekday to receive a response."
"The service has been abysmal. We’ve brought the car in two times for a recall and bad sensor and nothing has been fixed."
"I left angry and would never even consider coming back there again."
Sales Experience
Pros:
"Frank had a very relaxed approach to the sale and put absolutely no pressure on me to buy the vehicle."
"I worked with James in sales. He was tremendous to work with, and he found the vehicle that had everything I had requested!"
"Great experience! I worked with James, but all of the Sales staff were professional and friendly."
"I’ve bought cars from Olivia MANY times and she is always an absolute pleasure to work with."
"I would recommend Maplecrest Ford to anyone in the tristate looking for a new vehicle at a great price."
"Buying a car from Maplecrest was a great experience."
"I love my new vehicle I highly recommend Maplecrest Ford!!!!"
Cons:
"Experience was Sub-par. The Salesman Richard scheduled a meeting with me to look at a car right before he had to 'handle a shipment' of some kind so he rushed me through the entire process."
"Drove 3 hours for a truck I knew I wanted as long as it had no issues... Not a good or professional experience from the start."
"the dealer could do better (unless it's intentional), today I came to buy a 2020 F-150 with a 3.5l engine (70 miles one way from PA), it looked beautiful in the photos on the Internet, the photos were presented in such a way that they did not show any damage inside, what I saw there was a complete pigsty."
"Trade in value they offered for my Jeep was ridiculously low."
"We did not fully read Carfax, but was told by insurance company vehicle was in serious disabling accident in 2014."
"It wasn't until I was outside of my warranty that I noticed the AC does not work at all. Terrific."
"Once I took my car in to get the transmission fluid changed, and someone forgot to put the clip back to on the fluid line, it ended up leaking all over the highway and left me and my family on the side of the road."
Vehicle Service and Maintenance
Pros:
"Not only did we get a free (gorgeous) loaner car while they serviced my vehicle, but after getting under the hood, they called to recommend specific services."
"The service department there was outstanding and went above and beyond to meet my needs."
"I was impressed with the how I was able to communicate with the service advisor via text or phone to update me on status of my vehicle."
"Had my F150 serviced last week at Maplecrest Ford of Mendham. From drop off to pickup, the process was five star."
"Their service was excellent."
"The quality of service I received was outstanding."
"Have not purchased a vehicle here but recently went for airbag recall and service. Communication was excellent."
Cons:
"I took my 3 month old Expedition to the service department to look at damage caused by auto lift gate and was told it wasn't a warranty issue because service manager couldn't explain how it happened."
"The downside is the service hussle of bring a car in for oil change, check the brakes and walk out with a 700 dollar bill."
"Called to find out why this happened and they said, we noticed nothing wrong in your transmission."
"The check Engine light came on in the 2016 Ford Explorer I purchased from Maplecrest Ford."
"Pasquale told me I could go buy R-134a coolant from many local stores and try to solve the problem myself for much less money."
"Unless your vehicle is under warranty, it makes no sense to use the dealer for repair services."
"Great trucks and sales but bad service. Would not recommend."