"Finally I spoke to the owner Patrick Rodriguez who made me feel like I was part of his family."
"The atmosphere here was inviting and comfortable. The salesman Vitor V and the finance manager Victor were both incredibly friendly, professional, and knowledgeable."
"A salesman by the name of Kashmir was excellent and very trustworthy."
"The manager even stopped by to thank me and shake my hand before heading home, which speaks volumes to the staff and the mutual respect they have!"
"Service advisor, John Is the most exceptional human being I have ever met."
"They continued to communicate effectively the next day when it was all done on time."
"Also a big thank you to Teresa who was very helpful over the phone."
Cons:
"Good luck keeping the dealership open with this kind of service."
"It's disappointing to witness such exploitation of customers by this establishment."
"There is poor communication between the salesperson-ale and financial person-ale."
"This dealership is terrible when I went in for service they were rude and disrespectful!"
"Unfortunately, the negative reviews are accurate."
"DO NOT GO HERE! Terrible."
"What a garbage dealership."
Pricing and Fees
Pros:
"I drove the car home to Dallas and it was worth every mile. No hidden dealer fees either...highly recommended."
"They replaced it with a better version the next day and fulfilled the transaction at the same price."
"We saved over 4000 dollars by going to another dealership."
"This was the best car buying experience I have ever had in my life. 2016 Ford Focus Se Hatchback, 30k miles for $9.9k. It was a really good deal!"
"I always have been given a Fair deal and at times a great deal."
"The manager Charlie even went a step further and got me an additional $25 off of my lease with no additional money down."
"I have been a customer since 2011 and I have purchased a 2011 Ford Explorer brand new very happy with the deal."
Cons:
"Offered a car online that wasn't the same price when I showed up."
"Car listed on their website was a bait and switch."
"Absolutely disgraceful. Charged me an exorbitant amount small repairs then they did work l didn’t ask for."
"Very poor customer service. Called for 12 days before I could get my salesman on phone after leaving multiple messages."
"Do not waste your time with these uneducated scam artists."
"The price you see is not the price you pay, expect an additional $3k-$5k to your base price before tax."
"They added 2 fees on top of the price (Certified and some safety fee), upwards of $7,000-10,000 on top of the price."
Vehicle Quality and Service
Pros:
"Sal not only corrected every single thing I observed but did more of what I thought the car needed."
"The service department was professional and helpful."
"First time at this Ford Dealer. Went in for an airbag recall. Very courteous service advisor, attentive to my comments."
"We recently purchased a used car from Bell Ford and just wanted to share our excellent experience."
"They brought the car to my house to test ride and sign the papers."
"Picked up a brand new Bronco Sport last night."
"I want to give a nod to the service department....they ROCK."
Cons:
"The entire Service department personnel needs mechanic, etiquette and empathy training as soon as possible."
"They been so call 'fixing' a problem in my car for a whole year now and nothing is fixed."
"My experience with Fords service department was horrible. Very unprofessional unfriendly customer service."
"My cruise control and lane guidance stopped working I brought it here and they said the modular is bad and the bracket is bad and it is not covered under warranty."
"Service department has no clue and unprofessional."
"They sold us a car with a bad battery, worn down tires, faulty knock sensors, damaged wiring harness, and a leaking vapor canister."