Lilliston Ford Inc Reviews Summary

Category: Ford dealer

Address: 833 N Delsea Dr, Vineland, NJ 08360, USA

Phone: +18566912020

Rating: 4.3
based on 264 reviews.

Customer Service

Pros:

  • "I work with Dennis when I can, it’s great to have an advisor that will explain anything to me."
  • "Michael Davis was a pleasure to work with. No sales pressure or any BS. Just a strait up great guy."
  • "We received wonderful service from beginning to end."
  • "The salesman was caring, knowledgeable and darn amusingly jolly."
  • "Luis displayed an unparalleled level of professionalism, expertise, and genuine care that truly set him apart."
  • "Enrique the service person was very professional and caring about my vehicle needs."
  • "Bill in the service department is a very nice man and helpful."

Cons:

  • "The service department at this Ford dealership is horrible. Every time I bring my car there for regular service it’s an extremely long wait with rude service people."
  • "Overall they are very rude, clearly inexperienced, and no respect for customers."
  • "Service department is absolute trash."
  • "I don't think they do things over there with integrity."
  • "Very rude service writer and service manager as well as inexperienced technicians."
  • "Worst service department I've ever dealt with."
  • "Rude, arrogant and unaccomodating people. Tried to schedule a service and everyone just looked at the clock."

Dealership Experience

Pros:

  • "The dealership is super clean & they have a wonderful inventory selection! Cheers to you Lilliston Ford!!!"
  • "Everyone at Lilliston Ford was polite and personable, the physical plant was clean, there were several amenities like free coffee, snack machines and the like."
  • "The entire team was pleasant, everyone was friendly and smiling."
  • "All salesman were very friendly and willing to assist or answer any of your questions."
  • "The dealership as a whole was clean, well kept and the wash rooms were immaculate."
  • "Sales team is friendly and very knowledgeable. No hassling."
  • "Professional and courteous staff."

Cons:

  • "STAY FAR AWAY!!!"
  • "BUYERS BEWARE! WORST DEALER Ever!"
  • "I will never buy another vehicle from lilliston ever."
  • "They never have a vehicle that you can use while yours in the shop."
  • "This dealership doesn’t even deserve one star!"
  • "Just do yourself the favor and keep away from this place."
  • "This dealership is a joke."

Vehicle Service and Repair

Pros:

  • "I had my Bronco serviced recently at Lilliston Ford, and as always my experience was excellent."
  • "They exceeded my greatest expectations! Great service. as always."
  • "Complimentary service was provided to drive me home, then pick me up when the work was done."
  • "They fixed two safety issues under the Ford extended warranty."
  • "The repair work was done by Anthony, who was amazing!"
  • "Excellent dealership. Use the service and parts department regularly with no issues and always fast service."
  • "I received excellent care from the service department."

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