"Quickest car buying experience, we talked terms I went to lunch, came back and everything was all set."
"I was so impressed that I purchased a second car for my wife a week later."
"We were in serious need of a newer Vehicle. John the sales associate was very informative, straight forward and patient."
"Tim at service was courteous and knowledgeable."
"We could not have asked for better people to help us get our dream vehicle! JT and John at Medford Ford were fantastic!"
"Tom was an absolute joy to work with and made the process - what had been a simple matter of 'here's our specs, there's your price' - into a fun and engaging experience."
"John Scisly and JT are great assets to the dealership with their courteous, knowledgeable and prompt customer service."
Cons:
"The same day I picked up the problem is still there and is still unresolved."
"If I could rate the staff in this establishment at a zero I would."
"They lied every step of the way."
"When I called my salesman about it, he claimed there was no record of it and it was basically my problem."
"Very disappointing when you buy a vehicle for almost $70k and it starts failing so early into ownership and the dealer won’t even fix it when scheduled."
"Interactions with people throughout were quite abrupt."
"They are cheats and liars."
Service & Maintenance
Pros:
"They turned around the work in short order as promised."
"A++ My car had a caliper issue and the sunroof. Medford Ford was great."
"Service was completed quickly given the number of requests/issues I walked in with."
"The Service Advisor was very knowledgeable and kept me informed of findings by the technician and associated costs throughout my wait."
"I'm always happy with the service at Medford Ford."
"John helped me navigate all the technology and set up my phone."
"Service Department ordered exact tires I wanted at a great discounted price."
Cons:
"The system after it has been installed on my truck never worked."
"Not entirely satisfied. My service writer was excellent and no complaints there. But however the tech that diagnosed my car must of needed to make hours because an unnecessary part got replaced."
"I have problem with the left front wheel making a random grinding noise, unfortunately they cannot do anything about because when I bring the truck to them they never hear the noise and they say there is nothing they can do."
"Upon arrival, no tires, no indication of order, nobody knew anything."
"I can only hope that there was no internal damage done to the gears."
"The reason for my service visit today was due to the technician's incompetence."
"Had issue with engine light on dashboard again in January 2021."
Purchasing Experience
Pros:
"I highly recommend Medford Ford for your next car purchase."
"Had a great experience buying a quality used 2016 Ford Expedition."
"The easiest car transaction I have ever done."
"Everything went smoothly and as expected."
"Would recommend Medford Ford dealer to everyone."
"Great car buying experience, everyone was very friendly especially the salesman John."
"I am so pleased with Medford Ford."
Cons:
"This is the worst Ford dealership I have ever seen in my life. Don’t ever go there."
"Well, after 2 1/2 hours later I finally got out of there with no apologies or reciprocation."
"It was nice there but there ALL new staff now."
"I was blatantly lied to. What a shame after having thought I was well taken care of."
"I'm done going there they lost a customer of 25+ year's."
"Very disappointed. The price we pay for this vehicle should have been in good condition this was not even close to good condition."
"I felt I was misled into purchasing an extended warranty."