Fullerton Ford Reviews Summary

Customer Service

Pros:

• "Miles Mayo from the sales department was so friendly and knowledgeable on the vehicle."
• "Gina R. was awesome! As my Ford service advisor I could not have asked for anyone better."
• "Mike Schieferstein was a true professional. He was informative, responsive, honest and personable."
• "Lilah Bailey service rep. kept me up to date on the service being done to my vehicle."
• "Joan Pedraza helped me through a thorough vehicle walkthrough and test drive, and he was competent and personable."
• "Mark Whalen was extremely helpful and gave me a very fair price."
• "Excellent service appointment again at Fullerton Ford."

Cons:

• "****BEWARE***** RIP OFF SERVICE. was told needed about $4000 worth of work."
• "Since then we have moved all over the country and dealt with so many disappointing Ford dealerships when it came to service."
• "Probably done with fords for a while. Not good, Ford!"
• "Buyer BEWARE! The 'well respected dealer' will not allow a buyer to bring their own financing or inspect a used vehicle under a service dept lift."
• "Don't waste your time or money on Fast Lane service and The Works package."
• "SWINDLERS looking for a sucker to take their loss."
• "I was scammed heavily at this location and hopefully others will avoid it."

Sales Experience

Pros:

• "Just picked up my Bronco Sport - another new lease from Fullerton Ford."
• "Miles was so patient with me while I made my decisions and was communicative without being pushy like so many dealers can be."
• "We bought a 2023 Bronco Sport Heritage Limited and the process was seamless."
• "Miles Mayo has been absolutely wonderful to work with."
• "John Caruso makes the process seemless. He is very quick to respond to any communication that was needed during the process."
• "I love my new Bronco, and would buy a Ford from Fullerton in a heartbeat."
• "Rob Yonker was extremely helpful with information and throughout the buying process."

Cons:

• "The only criticism I would have is with Ford whose instruction book does not bear well for the company."
• "3 recalls so far on this car and they leased it to me without a heat shield in the hood."
• "The Sales Manager presented me a sales order contact before we even ran the credit application."
• "By far the worst dealership I’ve been to, sold me an electric car saying the mileage was good."
• "What I wasn’t told about was the extensive rust underneath, or the rust rotting both quarter panels."
• "Ford should take the car back but they won’t let me get out of the lease. Awful experience"
• "Shop elsewhere, dirt lot mentality."

Staff Performance

Pros:

• "John Caruso is hands down the best sales guy there."
• "Lilah Bailey helped us with an excellent care."
• "Bill McLaughlin our Sales person and Anthony the Sales Manager was very patient and understanding."
• "Please go see Miles if you are on the market looking for a vehicle. He will take care of you!"
• "Joan Pedraza at Fullerton Ford was very helpful, easy to work with."
• "John Caruso showed me all the Fusions they had."
• "Alexis was my Service Advisor. She handled herself in a courteous, knowledgeable, and professional manner."

Cons:

• "Apparently the $147 charge was a diagnostics charge I was not informed of."
• "At 11am I was informed my vehicle would be ready soon and I should come pick it up. After arriving at 1pm, I was informed it was not ready."
• "Made an 8 am appointment for this morning... At 9:30 am I asked about my vehicle... They hadn’t even started."
• "The price I paid for a simple oil change was $50 higher than I could have gotten anywhere else."
• "I took my car to their service department and after going through some snafu, I left dissatisfied."
• "The salesman was very rude."
• "Will very well lie about the condition of their cars."