Holman Ford Maple Shade Reviews Summary

Category: Ford dealer

Address: 571 NJ-38, Maple Shade, NJ 08052, USA

Phone: +18563945517

Rating: 4.5
based on 343 reviews.

Customer Service

Pros:

  • "Had the Mach E in for service James was our service advisor he provided great service."
  • "Outstanding experience as Kurt Foster accommodated my schedule with an appointment on short notice."
  • "The mechanic sent me an informative video of everything he did and any recommendations for my truck."
  • "Our sales person, Dean Gravinese, treated me kindly and respectfully, and I truly felt like a valued customer."
  • "I’m very happy with the staff at this place. Very accommodating and responsive to my many trips there with my F150 problems."
  • "I received excellent service at Holman Ford Maple Shade."
  • "Greg Somers was a pleasure to work with. Attentive, knowledgeable, and truly customer focused."

Cons:

  • "phone rings for 30+ minutes every single time, can never get ahold of parts."
  • "Waited too long for the work that had to be done. My service rep did not even pay attention to when my car was finished."
  • "Not performing a quality check on vehicle prior to pick up. (Vehicle still had a check engine light lit upon customer pick up)."
  • "We drove from Pittsburgh to test drive and see a vehicle that we were VERY interested in... they sold the vehicle and failed to contact us."
  • "We did not get timely updates and no sense of urgency with finding our key."
  • "Out of State buyers beware... Extremely unprofessional handling of this sale."
  • "Last week I was in your dealership at the service department late Friday evening... Not one of them took the time to ask if they could help me or even acknowledged that I was there."

Sales Experience

Pros:

  • "Our salesman Mike Cifaldi once again met all our needs."
  • "Holman is the only place I will take my car to. From sales to service, they make me feel like family."
  • "It was a pleasure from the moment I walked in the door where I was quickly greeted until the time I drove off the lot with my new Ford Escape."
  • "I am very satisfied with my vehicle purchase and I walked out of the dealership feeling overjoyed with how everything turned out."
  • "What a wonderful experience I had purchasing my new car. Walt is a wonderful salesman."
  • "I walked into this dealership at 3 pm on a Saturday which closes at 5. No one made me feel like it was 'late in the day'."
  • "I've always hated the process of buying a car. But here at Holman Ford in Maple Shade, it was the easiest car buying experience of my life."

Cons:

  • "Do not purchase a Lincoln. I bought a brand new Lincoln, a year into it I started having software glitches."
  • "Lets just say, Iearned a valuable lesson. It's a pretty nice car but I wouldn't recommend anyone get their car from here, especially if it's use."
  • "I will never be going to anything Holman related again. I will never purchase a car from Holman."
  • "Buyer Beware! As a 3rd generation Holman customer it is no longer about the people or relationships its only about how much money they can make off of you."
  • "You have a lot of work to do to be an honest car dealership. And will someone PLEASE call me back!"
  • "There is no way they didn't know the car didn't qualify, they just let me believe it to get the sale."
  • "Never EVER will return and I would urge no one to get repairs here."

Amenities

Pros:

  • "They have more than adequate amenities to make their customer feel welcomed and comfortable, such as wifi, free snacks, free premium coffee, desks to dock so you can work."
  • "The facility layout with an amazing work area that had everything I need to work while I waited and the theatre type seating if you want to chill and watch something on TV with snacks and coffee was just a very friendly experience for me."
  • "Waiting room was clean with decent coffee and snacks."
  • "Very smooth. I was a little concerned about bringing my car into the shop in the middle of the Covid pandemic. But I felt very good about the safety precautions that Holman took."
  • "The service dept. is spotless and modern and everyone is friendly and inviting."
  • "Mobile Service Technician arrived at my home at the scheduled time!"
  • "The whole service experience was extremely pleasant."

Cons:

  • "We waited outside in the blazing heat... and were not invited inside to sit nor were we offered any assistance if we couldn’t get it to start."
  • "My only gripe is having to wait 3 1/2 hours for an oil change because they had to order a filter for my Mercedes."
  • "The only thing that bothered me was that after the car being detailed, the sticker residue was still on the window."
  • "Misquoted over the phone. Service staff didn't know what they were talking about."
  • "I tried calling Holman back and kept getting voice mails. No one answered the phone for more than 30 min."
  • "Every time I go to get an oil change, I’m there for over 4 hours!"
  • "Only issues were delay in getting vehicle into shop (Friday appointment, not in shop until Tuesday)."

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