"Had the Mach E in for service James was our service advisor he provided great service."
"Outstanding experience as Kurt Foster accommodated my schedule with an appointment on short notice."
"The mechanic sent me an informative video of everything he did and any recommendations for my truck."
"Our sales person, Dean Gravinese, treated me kindly and respectfully, and I truly felt like a valued customer."
"I’m very happy with the staff at this place. Very accommodating and responsive to my many trips there with my F150 problems."
"I received excellent service at Holman Ford Maple Shade."
"Greg Somers was a pleasure to work with. Attentive, knowledgeable, and truly customer focused."
Cons:
"phone rings for 30+ minutes every single time, can never get ahold of parts."
"Waited too long for the work that had to be done. My service rep did not even pay attention to when my car was finished."
"Not performing a quality check on vehicle prior to pick up. (Vehicle still had a check engine light lit upon customer pick up)."
"We drove from Pittsburgh to test drive and see a vehicle that we were VERY interested in... they sold the vehicle and failed to contact us."
"We did not get timely updates and no sense of urgency with finding our key."
"Out of State buyers beware... Extremely unprofessional handling of this sale."
"Last week I was in your dealership at the service department late Friday evening... Not one of them took the time to ask if they could help me or even acknowledged that I was there."
Sales Experience
Pros:
"Our salesman Mike Cifaldi once again met all our needs."
"Holman is the only place I will take my car to. From sales to service, they make me feel like family."
"It was a pleasure from the moment I walked in the door where I was quickly greeted until the time I drove off the lot with my new Ford Escape."
"I am very satisfied with my vehicle purchase and I walked out of the dealership feeling overjoyed with how everything turned out."
"What a wonderful experience I had purchasing my new car. Walt is a wonderful salesman."
"I walked into this dealership at 3 pm on a Saturday which closes at 5. No one made me feel like it was 'late in the day'."
"I've always hated the process of buying a car. But here at Holman Ford in Maple Shade, it was the easiest car buying experience of my life."
Cons:
"Do not purchase a Lincoln. I bought a brand new Lincoln, a year into it I started having software glitches."
"Lets just say, Iearned a valuable lesson. It's a pretty nice car but I wouldn't recommend anyone get their car from here, especially if it's use."
"I will never be going to anything Holman related again. I will never purchase a car from Holman."
"Buyer Beware! As a 3rd generation Holman customer it is no longer about the people or relationships its only about how much money they can make off of you."
"You have a lot of work to do to be an honest car dealership. And will someone PLEASE call me back!"
"There is no way they didn't know the car didn't qualify, they just let me believe it to get the sale."
"Never EVER will return and I would urge no one to get repairs here."
Amenities
Pros:
"They have more than adequate amenities to make their customer feel welcomed and comfortable, such as wifi, free snacks, free premium coffee, desks to dock so you can work."
"The facility layout with an amazing work area that had everything I need to work while I waited and the theatre type seating if you want to chill and watch something on TV with snacks and coffee was just a very friendly experience for me."
"Waiting room was clean with decent coffee and snacks."
"Very smooth. I was a little concerned about bringing my car into the shop in the middle of the Covid pandemic. But I felt very good about the safety precautions that Holman took."
"The service dept. is spotless and modern and everyone is friendly and inviting."
"Mobile Service Technician arrived at my home at the scheduled time!"
"The whole service experience was extremely pleasant."
Cons:
"We waited outside in the blazing heat... and were not invited inside to sit nor were we offered any assistance if we couldn’t get it to start."
"My only gripe is having to wait 3 1/2 hours for an oil change because they had to order a filter for my Mercedes."
"The only thing that bothered me was that after the car being detailed, the sticker residue was still on the window."
"Misquoted over the phone. Service staff didn't know what they were talking about."
"I tried calling Holman back and kept getting voice mails. No one answered the phone for more than 30 min."
"Every time I go to get an oil change, I’m there for over 4 hours!"
"Only issues were delay in getting vehicle into shop (Friday appointment, not in shop until Tuesday)."