"Clean. They have a tailor on site. Centrally located."
"Beautiful store, great salespeople, BEAUTIFUL, quality merchandise."
"Great store inside the Menlo park mall with excellent brands and variety."
"Always have ample staffs eager to help with class and gives you the feeling of shopping in a very luxurious department stores."
"It’s well organized."
Cons:
"Store environment just didn’t seem very lively and was a bit gloomy."
"The place looks like it's on its last leg."
"The floors were all patched up with cement. A high end store like this looked like 'John's bargain basement store'."
"The decoration is very outdated, even though they did spend quite some times to re polish the floor?"
"The floors look very empty of merchandise. Disappointed."
"Terrible displays. Very barren inventory. Awful. Bare walls, ugly clothes."
"Store appearance is messy, unorganized."
Customer Service
Pros:
"Kernard and Aquil were two young men and they were able to help me. They were very professional and polite and respectful."
"Staff are friendly and ready to help."
"Great customer service. Returns and exchanges are very easy and they are great at looking up information."
"Cassandra was so knowledgeable, helpful and friendly when she helped me in the women's lingerie department."
"Both sales associates were patient and helpful."
"The staff was incredibly helpful and I got my return done in record time."
"The store employees always welcoming you and do their best to answer your questions."
Cons:
"Poor experience with store pickup, had an order which was split in two shipments."
"Their employees and managers have horrible customer service...they have been holding my john hardy bracelet hostage for 2 yrs!"
"This was the worst customer service I have received in years!!"
"The employees will look at you & not greet you."
"She rushed towards the end of the sale because another customer came."
"The staff needs training."
"Worst customer service experience."
Product Quality and Selection
Pros:
"Higher end. I love it. Minimal sales here on things I like."
"They have good quality shoes and clothing for all ages."
"High quality clothing which you will pay for."
"Grabbed a pair of Nordstrom brand loafers and a belt match today. Not bad."
"I love their selection of products! They are all high-quality and priced just right!"
"Service and quality is always phenomenal in the shoe section, makeup department and women’s clothing."
"You get quality products here."
Cons:
"Place has no shoes!! Terrible!"
"You were completely out of stock on every item we looked at."
"Nordstrom is high priced low quality clothes and shoes."
"Sorry to say, not much merchandise to look at."
"Now the stuff they carry (women clothes, handbags etc) are toward more lower end, size for clothes are more larger sizes at the same time."
"The selection was much smaller compared to a few years ago."
"Absolutely nothing in my price range, even in the sale/clearance."
Pricing and Affordability
Pros:
"The prices may appear to be higher than other places but, you get what you pay for."
"I bought a beautiful pink dress here and I looked sweet and pretty. It was affordable."
"They do have the best cappuccino and espresso in the whole Mall."
"Love that it's affordable these days with the friends and family racks you're always bound to find something affordable if you're broke but need some nice looking clothes for job interviews."
"Altough a little bit expensive for my taste, but it worth it, the clothes in there are really good and the coats section is definatelly your place when the winter is coming."