Chick-fil-A Reviews Summary

Customer Service

Pros:

• "This is the best Chic fil A that I’ve ever visited... Vivian was the manager on duty. As soon as I came out and I said Jacob she knew exactly what I was gonna say."
• "Service was fast and friendly, as always at Chick-Fil-A."
• "Staff was efficient and polite; place was clean and pleasant."
• "Great service this afternoon even though today they look short staff. The young lady Angel was doing a fantastic job today."
• "Friendly and attentive service."
• "Great service from George 💪 on a busy day and those waffle fries hit different."
• "The staff is the difference, they are happy. Happy to give whatever service you need while you are there."

Cons:

• "WORST Chick-fil-a that I have ate from & terrible service."
• "Horrible experience. Was not even that busy on a Tuesday Afternoon. Food took an eternity to come out."
• "Recently while at the dickson city location had an awful interaction with the “manager”... It’s truly sad that someone can be so above everyone else."
• "The abs worst place in Dickson city. The owner is incredibly disrespectful and unprofessional."
• "Very disappointed in the staff. Will probably drive the extra 20 minutes to go to the other one in Wilkes-Barre from now on."
• "Manager was super rude and had the longest, slowest moving line I have ever waited in."
• "Managers were absolutely disrespectful and would not resolve my issue."

Food Quality

Pros:

• "Best Original Chicken Sandwich around bar none."
• "Great food."
• "Had my first chicken sandwich and waffle fries ...delish ...not greasy, perfection."
• "Always a fantastic chicken sandwich. Always made to order specifications. Always wonderful."
• "Food arrived fairly quickly. Hot and tasty."
• "The food here is absolutely amazing, the inside is clean."
• "They definitely have the fast part down, and who doesn't love the lords chicken? Those amazing little nuggets of joy, which are obviously made with love, dipped in Polynesian sauce, oh my!"

Cons:

• "When we got our order sauces were missing and soda was flat."
• "The food is always old and stale.."
• "Mediocre at best. Tastes like BK a little. Fries were soggy."
• "Some of the chicken strips had a lot of grease."
• "There was also hardly any breading on the chicken either. It didn't even remotely taste spicy."
• "It was not good food and the price was killer, especially for nuggets."
• "Food was not even hot, we notice one of the employee's shaking his hair around like a dog."

Efficiency and Wait Times

Pros:

• "The 2 lines were long in the drive thru, but we didn't wait long for our delicious food."
• "Our food came out quickly and was delicious!"
• "The lines moved quickly! I like the way I'm treated!"
• "Passing through on my way to an appointment I pulled into the drive thru not realizing how long the line was. I was pleasantly surprised it moved along very quickly."
• "Went right before 12 pm and the wait wasn’t bad, line was full but went fast."
• "Been here twice now, despite being busy the wait time is not too long at all."
• "Not sure about the drive thru but I was in and out in a few minutes from placing my order."

Cons:

• "Placed a mobile order. Once confirmed order was ready I waited an additional 10 minutes inside at the pickup counter before I had to approach someone to hand me my order."
• "This is the slowest chic fil a line I’ve ever been in. It took 40+ minutes to get through the line."
• "Purposely went because the lines were small and it still took, after placing my order, 33 minutes to get my food."
• "It was 2 hours and 30 mins. until we PLACED our order at the drive thru order screen."
• "Waited an hour and a half in the drive thru line... then another 10 minutes between the ordering machine and the window."
• "I have never in my life been to a worse managed chick-fil-a, to serve 20 cars in a drive through in OVER 2 hours is ridiculous and laughable."
• "Food is amazing, you just better plan on waiting at least a half hour in line."

Atmosphere and Cleanliness

Pros:

• "This is a great location the offers a top notch chic-fil-a experience."
• "It’s so nice to finally have a Chick Fil A close by."
• "Had a lovely time, this location is beautiful and I believe the owners are even adding a nice touch of their own by placing flowers on every table."
• "This particular location has a dining room that feels like a farm to table restaurant which is really unique for any fast food place."
• "Perhaps my favorite fast food restaurant."
• "Restroom was clean & the dining atmosphere was good."
• "This is the best run Chick-fil-A I have ever experienced. I’m so glad that the staff is friendly and courteous and thoughtful. the food is delicious. The atmosphere is friendly. I always feel welcome when I come in. Very clean."

Cons:

• "Pulled into the parking lot in order to at least use the restroom after a long car ride and finding the only Chick-fil-A in miles. Doors locked with no orders inside."
• "Only complaint that I made to the staff was a lack of numbers on some of the tables."
• "The buns are always stale and nasty tasting."
• "For someone who live around & visited some of the original stores, this one puts the company to shame."
• "I was greeted with a blank stare by the young man who did absolutely NOTHING about the situation."
• "All younger people working, goofing off, not paying attention to customers."
• "My lettuce and tomatoes are thicker than the sandwich."