"Everyone at this location has been SUPER nice; the customer service is amazing."
"Renting from Enterprise in Union New Jersey was a breeze. They couldn't have been more accommodating and professional."
"The staff here is extremely pleasant and helpful."
"Customer Service is Great...fast, friendly and attentive to client."
"Staff was extremely courteous and helped me on my way."
"The people are friendly and helpful."
"They have the best customer service. Keana & Vincent are awesome."
Cons:
"Trash they are super nice when you go to rent a car thru Uber but once you have a problem, you're left alone dealing with it."
"So the only good thing about this place is that the staff is very friendly to you but with that said they're not courteous."
"I was recently at the Morris Ave., Union branch and witnessed a very rude employee."
"The customer service of one of the women at the Union, NJ location was horrendous."
"Very Disappionted, Customer Service horrible."
"Also the manager, Stephanie Astuto, was EXTREMELY rude to us."
"One of the workers comes across as lazy, unfriendly, and arrogant."
Vehicle Condition
Pros:
"Raffael closed my 2 day rental of nice car, that was super clean and ran Great!"
"Great customer service!! The vehicle I rented was in excellent condition and clean."
"The vehicle was clean, gas tank was full and was available for us when promised."
Cons:
"Given a car that smells terrible, almost as if something died in it."
"Vehicle I rented was dirty - dark brown stain on carpeting in trunk, and dirty, dusty interior."
"The cars that they rent are in poor condition, especially the interior."
"I have received a dirty car (inside and out) the last 2 times that I rented from this location because they had nothing else available."
"The car was dirty on the outside, but I must say clean on the inside."
"Instead they tried to offer a vehicle that was extremely dirty."
"Cars are NOT taken care of, and make sure you record ANY damage that is on the vehicle before you take it out."
Rental Process
Pros:
"They made the process of retrieving the rental extremely easy and painless."
"Service was impeccable. Jada was most pleasant and very efficiently walked me quickly through the entire process."
"Easy and effortless pickup, even when I came in at a very busy time."
Cons:
"Don’t rent here. Just don’t. There are plenty of places in the area."
"Beware they close at 5 pm, all of the enterprises pretty much close at 5 or 5:30 pm, this location doesn't have a drop box."
"Had a reservation, showed up, and they told us they didn't have any cars available."
"I had a bad experience at this location I had a reservation set up they claimed that they couldn't see the reservation."
"Very disappointed. Reservation was made day before rental. Told when standing in building (by Manager) I was 'in the way and to wait outside.'"
"After speaking to the location directly and confirming that they had a vehicle for me at a confirmed price, everything changed when I arrived. The rate skyrocketed by $80."
"BEWARE OF the old BAIT AND SWITCH AND UNETHICAL, RUDE treatment BY MANGER VINCENT."
Professionalism
Pros:
"This particular Enterprise was very friendly and professional."
"Every single team member starting with the branch manager was lively and showing they enjoy to work at Enterprise."
"The team is well groomed, helpful, knowledgeable about all vehicle."
Cons:
"They are professional when renting a car but not too professional when you return the car after payment."
"The unprofessionalism at this location is extremely sad."
"They are very unprofessional they blamed my husband for a dent on top of the car that was there already."
"Horrible horrible agency. DO NOT RENT FROM THIS LOCATION!"
"Renting from here thru Uber has got to be the most regretful thing ever."
"I know if we was white this wouldn't have been an issue. I'll take is issue all the way to the to."
"The place itself was dirty....the garbage cans were so full that it distracted me from what I went there for."