Wendy's Reviews Summary

Customer Service

Pros:

• "I go to this Wendy's pretty often through the drive thru and I'm always pretty happy with the service, it's fast and they're always very nice to me."
• "Everyone who works there seem so happy to be there."
• "This particular Wendy's is a clean and and friendly fast food restaurant."
• "Staff wears mask and gloves and were non stop cleaning windows and areas inside kitchen."
• "This place is nice and clean cashiers a very respectable and courteous."
• "EXCELLENT JOB TURNING THINGS AROUND! GOOD JOB!"
• "The current staff is very friendly at least the staff working the drive thru window."

Cons:

• "The lines are slow and a middle aged male manager has an attitude."
• "She was not supposed to yell, assume, and approach customers in that manner."
• "The female Latina cashier that took our order then when we went to the window to pay... She was very rude and had an attitude."
• "The service horrendous."
• "BRANDON was RUDE we ask for cheese fries with jalapenos on the side it was ranch or mayo on the top fries or fry dont matter he dont know what I'm allergic to can't eat and he like it's just ranch on one fry it shouldn't matter he should of just change it w NO ATTITUDE or TALKN BACK TO US IN A VERY RUDE MATTER."
• "Completely disrespectful staff."
• "Violent employee verbally attacking 3 seniors is bad business."

Food Quality

Pros:

• "Tried the honey biscuit chicken sandwich. It was really good."
• "Very tasty burgers, chicken sandwiches, fries, drinks, chili, salads."
• "Food is good most of the time."
• "The food is fresh 😋 and the service is great 👍."
• "The food was fantastic! I enjoyed my meal, especially my hamburger, very much, thank you."
• "The Chilli served here is the perfect consistency where it's not too watery or to thick."
• "The fries and nuggets were hot and freshly done and the sandwich had the right amount of everything."

Cons:

• "The homestyle chicken sandwich was no better. It barely filled in the bread."
• "The burgers are dry and bland. It's like a completely different Wendy's in the evening."
• "I ordered a taco salad on 2 separate visits. The first time, they forgot the chili. The second time, I found a hair in my salad, making it inedible."
• "Supposed fresh fries were dried out, tasteless & unsalted."
• "The Nuggets were a lil overcooked and fries were a bit soggy."
• "I ordered a chili that had large hard hamburger pieces, quite disgusting."
• "The burger didn’t happen to have bacon but it’s not even the correct burger I ordered."

Service Efficiency

Pros:

• "Drivethrou service was quick, BUT I placed a simple meal order and they got everything wrong."
• "Whom ever run that team today did a excellent job."
• "Once you get your order in the wait is no longer than any other fast food joint I've been to, it just tells me that they are making my sandwiches fresh and right then."
• "The Wendy's 4 items for $4.44 was delicious."
• "Cashier cheerful, very efficient and helpful!"
• "The staff are great. I’ve been there many times and was told to find a seat after I ordered by the manager and she brought the food to my table."
• "This is my favorite late night fast food joint. While other spots have a long line in the late hours, this Wendy's always has fast moving line."

Cons:

• "Waiting 30 mins to pick up a mobile order."
• "One of the worst service on drive through.it only name of fast food but it’s service is too slow and I literally wait like 45 mins on drive through."
• "Lately this place has long wait times."
• "Whether it's empty or full of people it always takes the bare minimum of 20 mins to get your food."
• "Slowest place ever. They take forever just to take your order, the staff is literally running around like chickens without heads."
• "Never less than a 45 min to an hour wait on the drivethru line, despite if there's 1-2 people ahead of you, no matter what time."
• "Fast food ? Are you sure ? This restaurant always late! 30 minutes sometime an hour!!! Ridiculous!!"

Facility Cleanliness

Pros:

• "This particular Wendy's is a clean and and friendly fast food restaurant."
• "Staff wears mask and gloves and were non stop cleaning windows and areas inside kitchen."
• "This place is nice and clean cashiers a very respectable and courteous."
• "The venue located on flatlands ave between 78th and 79th streets in canarsie is my personal favorite the workers are all very pleasant and friendly, service is always on point."
• "Food was correct and fresh."
• "The food was cheap and good."
• "This Wendy's restaurant is always immaculate."

Cons:

• "The wifi also doesnt work at the moment."
• "There are flys on the window in the restaurant."
• "The dinning room is always durty."
• "The inside is very nice, but still needs to be cleaned up, especially the area with beverages."
• "Unpleasant dining areas (see photos). No one cleaned upon arrival and department."
• "Trash was cleared after complaint. Homeless man sleeping in dining area with his personals -- stunk dining area."
• "They never ever put Ketchup on the burgers and I always sit my bike in the first door but all of a sudden it's not allowed and they couldn't tell me why."