Julia Custom Tailor and Alteration Reviews Summary

Quality of Tailoring

Pros:

• "She turned the dress into something that I would actually wear at other events."
• "She is professional, quick, brilliant and incredibly incredibly skilled at what she does."
• "Julia did an incredible job of altering the length of my dress."
• "Julia tailored my MOH/ bridesmaid dress for my sister’s wedding. Her execution is impeccable."
• "Julia was able to have the dress ready in time and did a beautiful job!"
• "Julia tailored my skirt with an absolute exquisite touch."
• "Julia is amazing. I had a black tie wedding on Sunday and brought my gown in on Saturday at 2 pm for significant alterations in the bust and she was able to get me my dress by 5 pm that same day and totally saved the day!"

Cons:

• "Instead of lengthening a pair of slacks, they shortened them and cut the material."
• "Julia herself is incredible but she hired a young 20 year old guy to do the tailoring. Ruined my vintage skirt."
• "The other dress, which I tried on today, is the worst alteration job ever."
• "She ruined my brand new suit and there was no way to possibly fix it."
• "When I got home and put them on they still looked as if they hadn't been altered."
• "Everything was unevenly done."
• "Paid 160 to Julia on a 79 dollar dress and now have to go pay someone else more money to fix this work."

Customer Service

Pros:

• "Needed it done in a rush and she made it happen."
• "Incredible customer service, professional and friendly."
• "Her turn around was IMPECCABLE."
• "I will be recommending her to my friends! Thank you Julia!!"
• "The service she gives is excellent!!! Very quick, professional and extremely helpful!"
• "Julia & her team were absolute angels & were able to squeeze me in so I had the dress for the event."
• "Julia Custom Tailor and Alterations really went the extra mile for me recently and I can’t thank her enough!"

Cons:

• "I was so angry and I had already paid in advance... and her prices are not that reasonable, btw."
• "Also the dress wasn’t ready when I first went to pick it up yesterday when it was due."
• "Very unpleasant customer service/experience. My tailored garment was misplaced and I was told to leave and I’d receive a call to come back once it was located."
• "I am so upset and she was so rude about ruining it. Never even apologized or refunded the cost of the tailoring."
• "The service was disorganized, unprofessional, and extremely frustrating."
• "I am writing this review because I feel that her pricing is arbitrary and not transparent."
• "Worst tailoring ever."

Pricing and Turnaround Time

Pros:

• "Not only was the price of the tailoring less than I expected but she accommodated a fair turnaround time for me to be able to take the piece on my trip as well."
• "She had the dress done before the agreed upon date and the price for the fantastic service provided was extremely reasonable."
• "The pricing was also very good compared to some rates I had received from other tailors in the area."
• "Needed a last-minute rush job on a suit jacket and trousers, and they were able to accommodate a next-day repair with no problems!"
• "Julia was able to fix it for me in around 20 minutes."
• "She also gave me a great deal when I wasn't satisfied with the original quote."
• "The price was the best I’ve found in the Upper East Side."

Cons:

• "Was given a three week turnaround time and I went a day after the date I was told and she was rush working on it then."
• "I was worried something would go wrong when the fitting process was rushed through."
• "I needed to fly out with it today to a wedding. Last night the owner said she would work on it immediately."
• "Julia wasted my entire Saturday when I came in the morning after waiting 1 week and my pants were still not ready."
• "She couldn’t even find my garments for the longest time."
• "Everything ended up being found but ready a week late."
• "I was always a bit surprised by the high price quote I would get."