Alts | Alteration Specialists - Tribeca | Tailoring & Alteration Services Reviews Summary

Quality of Service

Pros:

• "Bibi managed to alter a complicated dress with sequins within 24hr."
• "Tasked with resurrecting a vintage Harris Tweed wool jacket, master tailor and artisan extraordinaire Bibi Haniff took a family heirloom... and brought it back to life."
• "Bibi is absolutely incredible. She was so detail-oriented and knew exactly how to modify my rehearsal dinner dress."
• "Bibi is amazing!! she fixed multiple dresses for my wedding- one that seemed hopeless and I was worried it wouldn’t turn out and she managed to work miracles with very detailed delicate bead and sheer lace work."
• "Bibi and her team are simply INCREDIBLE!!!! The level of detail and care that goes into their work is amazing."
• "Not only was David able to fix the issue on the same day for me as a walk-in customer but he also did it while I was waiting."
• "Bibi did an incredible job with this piece that had enormous sentimental value."

Cons:

• "I took three shirts in, was charged 500, and they finished one shirt... It’s a scam."
• "Just go to your neighborhood tailor and not to this faux BS."
• "This is my second Alts location that I've decided to try. I originally visited the Brooklyn Heights location and was not satisfied with the visit."
• "They’re 3x more expensive than any other tailor in the city but they’re a factory churning out mass amounts of tailoring with zero attention to anything they’re doing."
• "Alteration Specialists is at least 2x the price of other tailors."
• "They attempted to explain their tickets were written incorrectly and refused to finish the other two shirts."
• "2/3 of my garments are damaged and 3/3 look like they weren’t tailored at all."

Customer Service

Pros:

• "The receptionist was very friendly and welcoming."
• "The staff are super patient with all your concerns and are extremely professional."
• "The staff is very friendly, knowledgeable and accommodating."
• "The turnaround was also fast and everybody that works there was very friendly and helpful!"
• "The front desk staff at Alteration Specialists were friendly and responsive."
• "The staff was kind, professional, and communicative."
• "Everyone at the studio was lovely and easy to work with, and my dress was ready so quickly."

Cons:

• "I was quite shocked to be told at check out that my total WITH a 10% discount was over $500."
• "I have no doubt the tailors here are excellent, but solely based on my experience I’m not sure I’d return."
• "THE COMPANY WILL ONLY STAND BEHIND THEIR WORK FOR 30 DAYS."
• "Do NOT go here... It’s a scam."
• "When I contacted them about the jeans they said they would call me back several times and radio silence."
• "Overall not a great customer service experience and poor craftsmanship."
• "I ended up regretting listening to the tailor and had an annoying night."

Value

Pros:

• "The price of my hem was very reasonable, especially with the great service I was greeted with."
• "Needed a hem, the straps shortened, and a bustle put in — it was less than $300 (compared to getting $1000+ quotes from wedding tailors)."
• "It’s a lovely environment, extremely kind and helpful staff, quick and efficient and the price was great too!"
• "Prices feel reasonable for their quick turnaround and their impeccable quality of work."
• "I have no issues paying more for quality and service."
• "The price was great too!"
• "Little pricey but depends on your budget."

Cons:

• "I was quite shocked to be told at check out that my total WITH a 10% discount was over $500."
• "They’re 3x more expensive than any other tailor in the city but they’re a factory churning out mass amounts of tailoring with zero attention to anything they’re doing."
• "Alteration Specialists is at least 2x the price of other tailors."
• "It's pricey, but I'm yet to find a cheaper place in Manhattan."
• "When I contacted the company, they said their policy is they will only fix items for 30 days after the alteration."
• "One was a pair of jeans that we’re ruined and looked like I had cut the bottoms off myself."
• "I told them that the work for the price I paid should have been damn perfect, with no issues. I got no response back, realized that the conversation was pointless and left."