Patrizia's Reviews Summary

Category: Italian restaurant New York

Address: 69-35 Grand Ave, Queens, NY 11378, USA

Phone: +17187792083

Rating: 4.4
based on 195 reviews.

Service

Pros:

  • "All the staff was so attentive and overall great service."
  • "Manuel took care of us like we were family. He is the absolute best and we continue to come here because of the treatment and respect that we receive every time."
  • "The staff was Amazing. The attention to details and ensuring we were all taken care of was perfect."
  • "The service was impeccable."
  • "Service is always very good, even when super busy."
  • "The service here was 10 stars and the Manager went out of his way to help us after he heard what happened in the Williamsburg location."
  • "The staff are friendly and efficient."

Cons:

  • "The waiter never came over and asked how was everything if we needed anything."
  • "Whenever it's someone's birthday they turn up the radio Ridiculously and Painfully blasting LOUD to sing Happy Birthday."
  • "One not so good thing is the music is way too loud."
  • "Service terrible... he disappeared."
  • "Took about 15 minutes for a waiter to even ask if I wanted a drink."
  • "Waited a while for my drink even after reminding the waiter a few times."
  • "The waiters constantly messed up orders and brought us drinks/food for other tables."

Food Quality

Pros:

  • "The pasta was done perfectly, very well seasoned."
  • "Classic Margherita pizza was very tasty with thin crust, delicious sauce and mozzarella."
  • "Food was phenomenal."
  • "The cold Antipasto and burrata were better than I expected."
  • "The chicken Franscese is amazing."
  • "The skirt steak that was really soft and had a great flavor."
  • "The food is delicious and consistent!"

Cons:

  • "The sangria was bland with little, if any alcohol, and definitely not worth the $30."
  • "The steak and chicken dishes were so overdone."
  • "Several of the multi course family style courses came out tepid and not hot enough."
  • "The baked clams did not have enough flavor and the breadcrumbs were too mushy."
  • "The calamari was tough and not even cut into pieces all the way."
  • "The baked clams were fishy, not fresh tasting."
  • "The food is atrocious for $65 set menu."

Atmosphere

Pros:

  • "The atmosphere is so lively, always a party!"
  • "The outdoor space is lovely."
  • "Great atmosphere, good local food."
  • "It also has a romantic feel which is great for a date night."
  • "The atmosphere is fun and welcoming."
  • "Super lively environment!"
  • "The ambiance was nice. A table for two in the corner."

Cons:

  • "The place is very noisy because of high ceilings with no acoustic filtering."
  • "Trying to exit would be a catastrophe resulting in people being stuck or trampled on!"
  • "Way overcrowded. I couldn't walk around without bumping into someone's chair."
  • "The restaurant was so loud we couldn't speak to each other."
  • "The only downside was very loud club type music."
  • "Usually very loud."
  • "The music was so loud!"

Value

Pros:

  • "The prices are awesome especially for the amount of food you get."
  • "We did the $55 family style menu and it was more than enough."
  • "The prizes were not high."
  • "Prices are reasonable and food comes with bread & olive oil."
  • "Huge portions and very reasonable."
  • "Prices are amazing."
  • "The $65 deal they have with appetizer, steak, fish, chicken, pasta, dessert, unlimited wine and more cannot be beaten!"

Cons:

  • "Check your receipts! Overcharged for the Lasagna we never received."
  • "AND DON’T GET THE DESSERTS.. Overly expensive for the quantity."
  • "They raised the price $10 and made the portions smaller."
  • "The menu price is much higher than the listed price on the website, probably 10% more in general."
  • "It is ridiculous that I paid $23 for this."
  • "The cocktails were really terrible and expensive for what I got."
  • "The penne alla vodka was flavorless and I had asked for grilled chicken in addition and received at most 10 cut-up pieces."

Management

Pros:

  • "The wait staff was more than accommodating."
  • "Our host, Filipo (sp?), the manager, and his associates were quite attentive, but not overbearing."
  • "Manager and waitress were a class act tonight."
  • "The owner came out to say hello to tables which I thought was amazing as he made small talk with me at my table."
  • "The food was amazing and so was the staff."
  • "The manager is especially wonderful."
  • "The food was delicious. The owner was amazing, he definitely did a great job leading his staff."

Cons:

  • "Never coming to this place again. Been here multiple times, all the time order for delivery and today the hostess tells me we do not take walk-ins as it is Father’s Day."
  • "I will not return to this restaurant, the manager is bold with his staff, on different occasions I have eaten here but I always see Manager Ariano mistreating the waiters."
  • "Very disappointing experience. I definitely WILL not be back to this place."
  • "Looking to throw us out before the cake arrived because our time was up."
  • "I will not return to this restaurant, the manager is bold with his staff."
  • "Management have to do something to solve the problem!! Very disappointed!!"
  • "You just lost a customer. Never coming back."

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