"The size of the heros and the amount of stuff put into them is generous."
"Besides the ambiance the sandwiches are delicious. Hundreds of sandwich combinations available."
"Huge delicious sandwiches with a mind boggling number of options and variations."
"Nicely flavored, and the sandwiches are a terrific size for the price."
"Everything is homemade, fresh, and delicious."
"The crispy bread and flavors were the highlight of this sandwich."
"The heros here are a must try. It's packed with meats and other various toppings."
Cons:
"Very hard bread made for an unpleasant sandwich experience."
"The steak was overcooked and too tough."
"Most of the meat in the sandwich was still raw and frozen cold."
"Most of the heros were either dry or the chicken was overcooked."
"The chicken was also old and reheated. It was chewy and tasted a few days old."
"The chicken was bland and unseasoned and i don’t think was fried fresh today."
"All were terrible also tried steaks and hotdogs. Terrible!! Cheap quality meat."
Service Experience
Pros:
"The staff are extremely friendly and patient."
"The people that work there are very professional and they treat you with the utmost respect."
"Everyone is extremely nice and patient as u go thru picking out from over 100 choices of Italian names for their sandwiches."
"Service is excellent. Everyone behind the counter almost seemed too professional to be at a sandwich spot."
"Workers are nice and friendly and take their time to make the sandwiches good."
Cons:
"Sandwiches are great, I just had a bad experience with one of the workers there, tall mexican kid..very nasty."
"Horrible service. Just got my money back and walked out. 35 mins waiting for two sandwiches. Only to be told they never put the order in!! Ridiculous !!"
"We waited five minutes before we were addressed by a high schooler, who had no discernable experience in customer service, to take our order."
"Also the small man working there taking orders is rude and disgusting to women."
"The service is very terrible and I can’t risk my health over some overrated fancy sandwich spot."
"Great food, mediocre service. They don't like call in orders so they will tell you it is faster to come in and order which makes absolutely no sense."
"Had very bad experience today."
Value for Money
Pros:
"One sandwich will feed you for three days."
"Ordered 9' worth of sandwiches and they delivered on time for our kids birthday party and our guests even took some home!"
"The price is worth it! I will definitely come back here in the future."
"The sandwiches are huge. 1 sandwich can be shared amongst 2 people."
"For $15, you get a humongous sandwich that will feed two."
"Always huge fresh sandwiches on your choice of bread roll or wrap."
"The sandwich will set you back almost $20 but it is worth it because it will take you the entire day to eat it."
Cons:
"We were shocked to find out that each sandwich had a grand total of 1 slice of roast beef, 1 slice of fried eggplant, a thin sliver of mozzarella cheese, and some roasted tomato and balsamic vinaigrette for $21 per sandwich."
"Wouldn’t return here."
"I would give this place zero stars if i could."
"What a fall from grace for Lioni's. We won't be spending another dollar at this establishment with such dishonest business practices and blatant disregard for their customers."
"First this place is very expensive, second they take long time to make the food."
"Bit pricey but you get what you pay for."
"Not going back there ever. No way!!"
Ambiance and Store Experience
Pros:
"When you walk in, the smell is hypnotizing. Old-style ambiance."
"Fresh, a little Crunch on the outside, nice and dougy in the center- not too much dough- just enough to compliment and carry the sandwich."
"The atmosphere has a very 'old world' comfy feel."
"The dining/order area is clean as well as the kitchen and prep stations."
"It's a shame you can't sit down but it's excellent for taking out any type of sandwich you want on a super big Italian bread they have Italian rolls Italian food all types of rolls which seeds without seeds excellent service."
Cons:
"After all they are in hurry to close the shop."
"Where is the communication?! Is this considered good customer service?!"
"I'd stay away from the city point location. They can't even follow simple directions."
"It's a shame you can't sit down."
"During COVID-19 (May), they could have done a better job in asking people to distance themselves from other customers way better, as well as encouraging customers to pull their masks up!"