Jersey Mike's Subs Reviews Summary

Food Quality

Pros:

• "The subs were absolutely amazing!!!"
• "that's how good the buffalo chicken cheese steak was...... yuuuuuummmmyyyyy....."
• "Sandwiches were super fresh and tasted awesome."
• "The best subs we have ever had. And the bread so nice and moist."
• "This sub is the best tasting sub I have had in such a long time and the bread is so fresh!"
• "The cheesesteak was delicious."
• "One of the best sandwiches I have ever had."

Cons:

• "Not nearly enough meat on cheese steaks! Not even close."
• "The meatball sandwich I got from here really wasn't good."
• "I was highly disappointed with the DRY DAY OLD ROLLS that were in several broken pieces and sections."
• "But the tuna was not good at all. No flavor at all dry."
• "Horrible, I ordered a buffalo chicken sub. The sub would have been good but whoever made it drenched it in hot sauce."
• "I had a cheese steak that looked as if it had been cooked an hour ago."
• "The worse sub I ever had. Assembly line, Subway style, and very very little meat, and cheeses."

Customer Service

Pros:

• "The staff was very attentive. My sandwich was just the way I wanted and they were quick."
• "I did called to voice my complaint and the girl was very nice and agreed to remake the sandwich."
• "Not only did I get a great sandwich but I got terrific customer service!"
• "Destiney was excellent. She was very kind and well spoken."
• "Mike at the register was very professional, & Janet provided me with amazing service attending to my order."
• "A heartfelt thank you to the manager!"
• "The staff is incredibly friendly. Everyone seems so happy to be working there!"

Cons:

• "Placed my order on the app ordered 5 sandwiches every single sandwich was wrong."
• "I called trying to place a pickup order and the phone went to voice-mail...Then I arrived at the store to see the people who are suppose to be working laughing and joking on FaceTime so I just walked out."
• "The counter staff poorly trained and could care less."
• "The manager was really rude!"
• "Every employee standing around on their phone in back not paying attention and can’t take anyone’s order."
• "Just went to lunch with my sister and the cashier had such a bad attitude."
• "Was going here, almost, every day. Young girl and girl with blue hair was just talking, I'm waiting for them to take My Order."

Price & Value

Pros:

• "Excellent subs. Great prices. Fast service."
• "The food is definitely worth the price!"
• "For just over $21, we got 3 subs. Not bad in my estimation."
• "Finally a Jersey Mike's that serves a sandwich like the original at the Jersey shore. Lot's of meat and cheese!"
• "The steaks/sub were so full of meat and veggies, cheese that we were absolutely stuffed after eating their regulars."
• "Got a mikes famous philly, from the location in Delaware near sunoco and let me say you get what you pay for, staff are friendly, food is amazing."
• "Really REALLY good sandwiches! And FAST service!"

Cons:

• "Can't believe they charge close to $8 each sandwich for that very little meat."
• "The food is good, service is decent, but NO WAY is it worth $15 for a large sandwich."
• "Very overpriced for the quality!!"
• "Sandwich was good, service speedy but it was grossly overpriced priced and therefore not worth the money."
• "Jersey Mike's is a little expensive at every location for what you get."
• "But VERY OVERPRICED. I am not poor by any means and I have a good job but there is just something about spending $18.40 for a large meatball sandwich with extra cheese that rubs me the wrong way."
• "Overpriced and overrated. $13.65 for a 'giant' turkey and provolone."

Cleanliness & Atmosphere

Pros:

• "Clean. Great quality."
• "Place was very clean, well lit, decorated nicely for Christmas."
• "Store is ALWAYS clean and the aroma from the various meats smells so delicious!"
• "This place was clean, the staff was funny and nice to my kid."
• "GLUTEN FREE AVAILABLE! Clean, and simple sandwich shop."

Cons:

• "Sandwiches were great first time ever at Jersey Mike's the only thing I didn't like the place had a dirty atmosphere the windows were dirty like a dirty car windshield."
• "It had mold around the vents and on the tiles."
• "The place had a dirty atmosphere the windows were dirty like a dirty car windshield other than that everything was great the whole building needed a little bit of tender loving care."
• "They don't seem to clean their slicer during the day or their counter."
• "Only a 4 Star because place could have been a little cleaner."

Online Ordering & Efficiency

Pros:

• "The staff at Jersey Mike’s are phenomenal!"
• "Outstanding experience. Large order was correct and ready when we got there."
• "They always complete my order quickly and accurately."

Cons:

• "Placed my order on the app ordered 5 sandwiches every single sandwich was wrong."
• "Placed order via the Jersey Mikes app for delivery. Received wrong sub and wrong soda."
• "Ordered three different cold subs. They were all the wrong size, and had the wrong ingredients on all of them."
• "What is the point of the online order if you don’t make it ahead??"
• "ORDERED 25 MINS AGO and they just keep letting everyone go in front of me."
• "Took 10 mins for the worker to take our order when there was no one in the place."