Pat's Pizzeria Reviews Summary

Customer Service

Pros:

• "Extra kudos to the customer service."
• "Staff is always courteous and prompt."
• "Customer service beyond reproach!"
• "The service is always fantastic. We LOVE Charisse. She’s is the best."
• "Whenever an issue is encountered (which is extremely rare) their customer service is quick to address any concerns."
• "Great Management! The manager like guy was very nice and prompt to my complaint."
• "They made a minor mistake on a takeout order and they fixed it right away and gave my young daughter a drink while we were waiting."

Cons:

• "The female manager is rude."
• "Horrible Customer Service, the manager 'Thomas' started raising his voice at me."
• "The manager was very disrespectful she should be fired."
• "The girl who answered was so combative and the owner also got snippy with me."
• "The customer service has become a joke."
• "Customer service is a disgrace and their employees are clearly incapable of doing their job."
• "Absolutely the rudest person taking orders over the phone that I've ever encountered."

Food Quality

Pros:

• "Order an italian hoagie more than once and it will always be the same terrific quality."
• "Subs are big and made with fresh ingredients."
• "The food is always good."
• "Was in town for my son's playoffs and my boyfriend wanted pizza. I don't like pizza but this was the absolute best pizza I ever had!"
• "Food is really great quality and always fresh."
• "We get the cheesesteaks, fries and pizza and every order we've ever gotten has been perfect."
• "Pizza tastes authentic and handmade."

Cons:

• "The meat wasn't even cooked all the way through."
• "The pizza was doughy and mozzarella sticks tasted like they had freezer burn on them."
• "I ordered a stuffed steak pizza & the inside wasn’t cooked."
• "Ordered Ribeye sandwich....i got some cold deli meat on a rubbery bun??"
• "Got a square pizza have had better... ordered 10 boneless bbq wings, and they were nice size but they was so hard it was like biting into a rock."
• "I got boneless wings, mild, and they had to be the most disgusting tasting, smelling, mushy 'breaded' 'chicken' chunks I’ve ever had in my life."
• "The pizza isn't never done all the way doughy pizza in the past hard and stale bread on their subs and the wings aren't fully cooked."

Delivery & Order Accuracy

Pros:

• "Ordering online is easy and you get great discounts when you order often."
• "This has been our regular spot to order pickup from for the last 20 years."
• "My food arrived early and it was delicious I had the fried shrimp and meatball sandwich (no Cheese)."
• "Usually go with GrubHub delivery. It’s always over my expectation. 20 minute from order to arrival."
• "Great food. Wraps are amazing and come with fries."
• "This place is absolutely great for pizza and wings, their delivery is also always very fast."