Applebee's Grill + Bar Reviews Summary

Category: Restaurant Newark, Delaware

Address: 630 Suburban Dr, Newark, DE 19711, USA

Phone: +13027387230

Rating: 3.9
based on 159 reviews.

Food Quality

Pros:

  • "Grilled bourbon chicken & shrimp lunch special; 2 for $30! FANTABULOUS FOOD, EXCELLENT WAITRESS ☺️👍!!"
  • "The quesadilla was particularly good with just a hint of a smoky taste that made it stand out."
  • "Our food was delicious and came out very hot."
  • "Food was really good, got the chicken and shrimp as one of the 2 for $25 deals and the chicken was very tender."
  • "The steak came out, SIZZLING! The steak was delicious and hot with every bite."
  • "The food was great."
  • "The food is pretty amazing."

Cons:

  • "Food was absolutely horrendous and the service was just as bad."
  • "everything was immensely salty to the point where we couldn't finish our food."
  • "The wings were cold and the chicken nachos were wet and saugy like they had sat for a while."
  • "French onion soup was half portion. Chick and shrimp were dry and smaller than usual."
  • "Instead of a rare 8 oz steak, I got a 4 oz well done steak with barely any mushrooms."
  • "Ordered the fried shrimp and the coating was horrible and not staying on the shrimp."
  • "The food arrived cold."

Service

Pros:

  • "Staff were very accommodating to our larger group and very friendly."
  • "Cait, our server, was absolutely amazing. Her attention to detail, her care, and positively made a wonderful night out for our group."
  • "Our waitress name was Lizzie she was the best, Great personality she was on top of everything i really felt in good hands with her."
  • "Our server, Kaitlin was on top of it."
  • "Our server was nice and extremely attentive."
  • "Our server, Emily, was very polite and attentive."
  • "Our server, Nate, was very kind and helpful with our orders."

Cons:

  • "The host spent a lot of time sitting and playing on his cell phone and our server was rushing to seat people since his phone was more important then his job."
  • "Manager hanging out in the wings, no mingling with customers or helping at all."
  • "The service was bad and staffs were unfriendly."
  • "Our server Ethan also sucked and was barley attentive to us."
  • "The hostess were on their phone and not paying attention to us, our needs, or promoting a welcoming environment."
  • "Our service was horrible. Too few servers and zero sense of urgency."
  • "Service was quick but not very friendly."

Management

Pros:

  • "The manager did remove it from my bill."
  • "The entire visit was excellent, from a pleasant greeting, tasty appetizers, a fabulous dinner, prompt and courteous and friendly service, tabletop checkout, and a polite farewell, I thoroughly enjoyed myself and will be back soon."
  • "THANK GOD for Marion who i assume was a buser. He came over to clean up the floor, offered me a ginger ale for my son and words of kindness and understanding."

Cons:

  • "The manager vehemently denied us because they weren't 'Real ID's.'"
  • "I spoke to Ayla whom stated she was the manager her First response, was you can come pick it up and we don’t provide eating utensils."
  • "The manager was actually the dumbest person I’ve ever encountered."
  • "The manager was condescending about those items never actually being in store."
  • "The Manager was understanding but provided a poor excuse for the zero customer service."
  • "Most dishonest manager ever! He blamed the bad service and the wait for only our table others came and gone while we sat, on the fact 2 kitchen staff was sick."
  • "The manager needs a lesson on the ID system for denying legal of-age customers alcohol for have 'Not For Real ID Purposes'."

Ambiance

Pros:

  • "Went on a Saturday night at 6 pm. The place was PACKED. Still got our drinks and food in a timely manner."
  • "Hadn't been to this Applebees in many years. The food was good, the atmosphere very pleasant."
  • "What I really noticed tho was how the locals all knew the staff; and each other. It felt more like a neighborhood diner than a chain restaurant."
  • "For a late night meal (9 p.m.), while on the road traveling, this place was very nice to dine in. The food was very good, as it was all piping hot and delicious."
  • "This is usually a pretty nice place to eat, especially if it's a little later than usual for dinner. Love the atmosphere."
  • "Atmosphere as always was good, clean restaurant."
  • "Always friendly staff, great food, if you like a sports bar it is a great place to sit and watch TV."

Cons:

  • "This place is just one big biohazard."
  • "The Suburban Plaza location was very unkempt. Dirty floor, sticky table, no silverware."
  • "It's pretty strange the service was off, but the past two times it has just not been up to par."
  • "The ambient was a little loud for my liking."
  • "Service was nice but it was freezing inside so it was hard to enjoy the wait time for our food because we were super cold."
  • "They have ROACHES in the KITCHEN…DO NOT EAT HERE"
  • "It felt like they didn’t want to serve us because we are Hispanic. They let larger parties with all white people be seated together."

Efficiency

Pros:

  • "Our lunch was very good. Service was a bit slow but not the fault of the staff."
  • "By far the best Applebees I’ve been to."
  • "The service was great as usual, clean and friendly service."
  • "We were hungry from a long trip and fortunately the meal got ready fast (20-25 minutes later) and we enjoyed it very much."
  • "The server was fast in taking orders."
  • "Best apps I ever had! Ordered on line -2 entrees 2 apps -easy to customise - my order was supposed to be ready at 6:45, I had my meal delivered to my car at 6:44 and was on my way."
  • "Applebee's is always clean with excellent staff."

Cons:

  • "Waited a long time for drink and appetizer order."
  • "I ordered my food 20 minutes before I got there... I didn't leave until 6:05."
  • "This Applebees sucks. My wife and I had a fifteen minute wait while there was at least five tables unoccupied."
  • "Our drinks took forever and the restaurant was not even busy."
  • "So we just waited for over an hour at the carside to go."
  • "Every time I order curbside they don’t come out."
  • "We sat and waited 2 hours for our appetizers."

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