Pellegrino Chrysler Jeep Reviews Summary

Customer Service

Pros:

• "I never felt pressured nor undervalued as a customer during my experience."
• "Patrick our salesperson, made everything very easy and comfortable during the process."
• "We were greeted immediately with a friendly smile from Jennifer!"
• "Patrick was the rep who helped me through the process, and not only was he easy to work with, but he was super knowledgable about the cars, car care, and any questions I had."
• "Everyone was very nice and professional when I came in to have some recall work done on my jeep."
• "The entire staff was incredibly welcoming and helpful."
• "The staff there are super friendly as well as very knowledgeable and very helpful."

Cons:

• "So on December 22nd my Wife's car would not start...to be continued" (implying an unresolved issue).
• "Every time I bring my car their, they claim there is an issue with the car and a huge price tag to fix it."
• "I will be going elsewhere as calling for service was such a poor experience."
• "When service writers hang up on you, rude unprofessional and you just have no sense of customer service."
• "I am disappointed that when I scheduled online that I did not know I should have made a ‘wait’ appointment."
• "I would never buy anything from these people... What reputable dealer would NOT PREP or INSPECT car you are putting up for sale?"
• "Sales was great, but service is awful. Avoid at all costs."

Sales Experience

Pros:

• "Best car buying experience. Glen & Anthony made the process so easy - which is usually difficult."
• "We received excellent service from both salespeople Jennifer and Patrick."
• "Great prices & great staff who went above and beyond to get what I needed at the price I wanted."
• "I never wrote a review about a car dealership before, but this was probably the best car buying experience I ever had."
• "This is the 4th Jeep I have purchased from them and I got a really good deal on a Gladiator Rubicon."
• "The sales process was so quick and easy."
• "I love my jeep and I would 100% recommend this dealership!"

Cons:

• "Big Mistake.... They programmed the key and gave me a bill for 300.00."
• "First day driving the car, realized that it was pulling HARD to the left... After 3 days, the issue was not resolved."
• "The sales manager, Russ, came over and would not budge for $500!"
• "They broke my gear shifter, tried to say it was not their technician who broke it."
• "Unfortunately, I didn't end up purchasing the wrangler due to insurance reasons."
• "The 2018 Nissan Altima failed. Reason for failure BALD TIRES which are not same brand, and broken air bag in steering wheel."
• "Charged far more (3.5x) than what I was quoted and agreed to when the car was dropped off."

Vehicle Quality

Pros:

• "We are so pleased with our Jeep Cherokee Lux."
• "I just leased a brand new 2015 Jeep Wrangler Unlimited from Pellegrino Chrysler Jeep in Woodbury, NJ and I couldn't be happier!"
• "I love my Grand Cherokee L! It is exactly what I wanted, My husband and kids love it as well."
• "I am extremely happy with my Grand Cherokee."
• "The vehicle is great, and I’m 100% satisfied with my experience."
• "We purchased a Jeep Cherokee Lux 2021. We love it."
• "I love my Jeep Wrangler!!! 😍😍"

Cons:

• "The Jeep also had some acid rain stains on the bumpers that my uncle and myself were not happy to see."
• "A brand new car with 12 miles on it should not pull left, nor should you have to keep a wheel 10 degrees to the right in order to remain straight."
• "Usually pretty good but the last 3 times I have been there I have asked the service to fix the guidelines on my review camera!! Still have not been fixed!!"
• "There was a minor defect in the car from the delivery truck."
• "The guy cleaning the cars tried to get it out but couldn't, and had to put a concealer on it to hide the stains; however, I was afraid that they would come back sooner than I had hoped."