"Everyone in this establishment is really kind, patient, and helpful."
"They patiently answered all of my questions and guided me through each step with expertise."
"The people at Kia Turnersville were phenomenal! They were courteous and attentive."
"The staff members were friendly and helpful, creating a welcoming environment."
"Every staff member I dealt with went above and beyond to get me the best deal and did it all with a smile."
"The team at Turnersville Kia is so friendly and helpful. I can't say enough good things about them."
"Customer service was very friendly."
Cons:
"I will not be going back there for service."
"Respectfully, this location will no longer be of interest for me in the future until something changes within that service department Simple as that."
"The customer service I received with them was disrespectful and appalling."
"The ‘communication’ between myself and the service department was absolutely nonexistent."
"There was no apology for failure to communicate. Horrible customer service."
"Stay away from this place because they don't care about their customers or the brands reputation."
"WORST SERVICE EVER FROM SOMEONE NAMED AMBER. she even cursed at me."
Sales Experience
Pros:
"Working with Dylan was fantastic and smooth from start to finish!"
"Had the best experience with my salesman Khaliel!"
"Jimmy Hayes was very knowledgeable and pleasant."
"We worked with C-Jay, and he was able to get me into a new Telluride within my budget."
"I would recommend this dealership to anyone and ask for Khaliel!"
"Josh was so patient and extremely knowledgeable and helpful."
"I had the pleasure of working with Scott E tonight in purchasing a new vehicle."
Cons:
"I am highly aware everyone has a job to do & make money. BUT I will say (and this is my opinion only) they 1000% played me out in buying out my lease."
"Just go somewhere else who will actually take care of their customers and not tack on every single fee possible."
"Do not go here. I leased a sportage which had a faulty engine."
"Some of the cars have dents, bad air conditioning, or something faulty and they don’t tell you until you take the car home."
"Some of the salesman don’t even know anything about the cars on the lot or anything about mechanics of the car."
"The manager starts asking me a series of questions on why I don’t like the soul and said that I’m the only person he’s ever met who doesn’t love the soul... The manager then said to me 'well we aren’t going to start digging into numbers if it’s not something you plan to drive home in'."
"Definitely do not recommend."
Vehicle Service
Pros:
"They even helped coordinate a professional sunroof installation in the vehicle, which was AMAZING."
"Took my 2019 Stinger to them on a Saturday for an oil change. Got a call from them saying that the underneath of my car was saturated in oil and coolant (not a drop in my driveway) but the leaks would be covered under warranty."
"Barbara was great and kept me informed of the progress with my car‼️ they fixed a recall I didn’t know was needed and are replacing parts under warranty."
"They squeezed my vehicle in for diagnostics testing."
"Thank you to Scott Edelstein for getting me into my new 2024 Kia Forte Gt."
"Turnersville Kia went above and beyond to get us the vehicle we wanted."
"Everything about Turnersville Kia in Williamstown NJ is professional. Great Service with a smile."
Cons:
"I have a 2022 Kia Telluride The Alternator. And you know the magic word what they're going to say you're warranty Ran out."
"They do not provide rentals or any loaners."
"Cars been sitting for over a week and kept being told it be done day in and day out."
"We hit some debris on the interstate from a big rig. It damaged the front right fender flare wheel molding. Called up this dealership and asked for them to order a replacement... Brought it in, and they replaced the undamaged front wheel guard and left the damaged part without replacing any of the clips that were broken."
"I was demanded to come out of pocket to pay $2000 in costs to replace the radiator."
"Took my car in for a recall. Asked them to check 2 things. $400.00 later NOTHING! NOT EVEN MY RECALL DONE."
"The Service shop is unreliable, they charge you for services that they don't even do."