Hudson Auto Plaza Service Center Reviews Summary

Customer Service

Pros:

• "The entire staff was very efficient and was able to satisfy our needs."
• "I cannot complain with the customer service Rosa provided for me."
• "The customer service was top notch and they will work with you to ensure you leave a satisfied customer."
• "Great Service. Very Patient. Works with you."
• "Organized, friendly & so nice all the staff!!!!"
• "Our salesperson, Samantha, was wonderful, knowledable and kind."
• "I was treated, fairly, equally and most of all with the GREATEST customer service EVER!!"

Cons:

• "Do not go there, unless you want to ruin the rest of your day."
• "The overall experience was very unproffesional and very scam like."
• "They are nice and helpful until you sign the papers, then if you have any problems, they dont want nothing to do with you."
• "They don't care about the customer, it's always about the money."
• "Customer Service is horrible and they dont follow through on promises."
• "The service provided here is unacceptable. The staffs and manager are very manipulative."
• "We felt very disrespected."

Sales Experience

Pros:

• "Peter I wanna thank you a lot man on helping with my new purchase of the 2012 Volvo S60."
• "Peter, thank you for everything."
• "Go to Peter!!!! He is the best. He will get you in the car of your dreams for an affordable price."
• "Peter was a great salesman, knowledgeable, laid-back. I felt absolutely no pressure to buy our car."
• "Peter assisted my boyfriend and I in leasing our first car. He was very patient and thorough and worked to find the best financing given our credit status and income."
• "I've bought the last 2 cars I've had from axis."
• "Andre was a big help didn’t think I will get approved for a vehicle and I’m walking out with one today thanks to you guy I really appreciate you guys helping me out and will definitely recommend people to come here on Garfield ave 682 and ask for Andre."

Cons:

• "SCAM ARTISTS!!!"
• "DO NOOTTTTTTT do it to yourself. Learn from my mistake."
• "The salesman is not helpful."
• "The overall experience was very unproffesional and very scam like."
• "Our salesman was Alex. He is very unprofessional."
• "Horrible service, now that i have read the reviews I can see why i just walked out 5 minutes after i sat down. Don't waste your time with this place. Sales people are not helpful and the manager is useless."
• "I had a really bad experience. Everyone was so rude."

Car Quality

Pros:

• "The VW Jetta 2007 it's my first car n I'm already in love with it...."
• "We got the best deal on the best car for us."
• "I bought a 2008 Volvo XC90 last week from Axis Auto Group."
• "I bought a vehicle from Samantha a 2007 Infiniti fx35 and I love she been such a great help and was very nice..."
• "Needless to say I left off the lot in a beautiful car."
• "The cars are amazing at prices that will blow you away."
• "I am a happy customer and will definitely return when is time to get a new car."

Cons:

• "Had the car for 3 months and already spent over 4,000 in repairs!"
• "Bought a 2009 Volkswagen CC through this dealership and have had nothing but problems."
• "Do not purchase any car from Axis Auto Group unless you are ready to pay up to $1,000 for repairs right afterwards."
• "The car I bought has 2 emissions monitors not ready and an oil leak."
• "RUST WAS EVERYWHERE underneath the car and IN THE ENGINE."
• "Save ur self from buy a polished hunk of trash car! This is a lemon lot dealership."
• "This dealership knowingly sold me a vehicle which could have cost me my life."