"The service outstanding my puppy was running around the next day with no complications, the Doctor has a great hand, the incision clean and barely noticeable in days."
"Everytime we've had to take our cat, we're always met with patient, friendly, staff and doctors."
"Clean rooms informative staff, kind and gentle doctor."
"Dr. Krieger and her whole team took the time and attention to learn about Rock and to work with us to get all checked out."
"The nurse and doctor were knowledgeable and efficient."
"Dr Krieger and I came up with a great plan to help my fur baby get back to his healthy self."
"Most importantly, her diagnosis is accurate and her treatment plans are effective."
Cons:
"Terrible practice."
"If you love your pet, please stay far away from this practice no matter how conveniently located it may be for you."
"They will falsely diagnose a “condition” for your dog in order to squeeze some extra money out of you."
"Got conflicting medical advice from the doctor."
"The vet assistant or receptionist was very friendly but she didn't explain the diagnosis or rationale for the prescriptions."
"The veterinarian was not helpful, could not give me any information on how to care for my dog before her treatment started."
"They prescribed medicine that didn't aid the cause and made her worse."
Customer Service
Pros:
"So glad I discovered Community Veterinarian!"
"Everyone was polite and kind, very friendly."
"The staff is very friendly and knowledgeable."
"Dr's assistant Elizabeth and the secretary Esther were very helpful and always answered my questions about my cats situation."
"The vet and front desk are super friendly and helpful."
"The entire staff was pleasant, professional, and kind."
"Staff is very attentive and professional."
Cons:
"An assistant called to tell me my dog had heartworms (not the veterinarian)."
"Editing my original review... after 20 years of loyalty & defending this Dr & practice, I no longer stand by them."
"Very unprofessional behavior."
"Long wait times, and a rude receptionist."
"When told about the situation the vet assistant Elisabeth became very defensive and rude, arguing and yelling at me outside the clinic."
"The receptionist answering the phone, has the BIGGEST attitude."
"The worst service I’ve ever received."
Cost and Transparency
Pros:
"Chargers are always presented ahead of time, before any medication or treatment is applied."
"The prices are affordable."
"They are reasonably priced and will work with you if you're on a budget."
"Thankfully I was able to select the best treatment based on what we were able to afford."
"Her fees are startlingly reasonable, as any New Yorker accustomed to veterinary services in this city can attest."
"The pricing is very reasonable for their services."
"The rates are Ok not cheap but fair."
Cons:
"In all, the bill exceeded $1200!"
"They will give you a quote for a service and end up charging you twice what they said."
"The estimate I received was about $300 off which I did not prepare for."
"Not transparent in the slightest about their pricing and they WILL nickel and dime you for every little thing down to cotton swabs."
"They ended up charging us $400 total for a visit & a blood test."
"They charged me for a fecal test which I did not get because I didn't even bring a sample."
"This business is completely deceitful and unethical."
Efficiency and Accessibility
Pros:
"I was very grateful they were able to see Roxanne the same day I called and sent us home with medicines and an ointment to quickly help."
"The office is convenient and within walking distance."
"After the visit, the doctor gave me a few medications for her and about a week later of giving her the medication everyday, she was eating all her food!"
"The Clinic is equip with the state of the Art technology."
"The front desk was so helpful and sweet!"
"The Doctor and Staff at Community Veterinary Medicine were beyond helpful and accommodating."
"Dr. Krieger is also very attentive and explains everything to the humans thoroughly."
Cons:
"Just be realistic about wait times when you go."
"I have been waiting 30 minutes for the receptionist to answer the call."
"My appointment was at 4:40 but I didn't get seen until 6:05."
"The wait time was excessive. I was waiting for at least an hour and a half, possibly 2 hours in the waiting room/exam room."
"While waiting and felt ignored there was 2 prior ladies that was there before me, one did not finish till 1 pm."
"It’s been over a week and I still don’t have his medication."
"Terrible wait time. I’ve been coming here for a year and continue to wait over an hour to be seen each time."