Prospect Heights Animal Hospital Reviews Summary

Staff and Communication

Pros:

• "Every staff member (receptionists, techs, doctors) is warm and really good at communicating."
• "Dr. Isaacson was very attentive and responsive, even during off-hours when I had concerns and questions."
• "They are super responsive to emails and phone calls and always helpful."
• "The entire staff from front desk to techs to vets are absolutely amazing, friendly, and caring."
• "Every staff member from reception to doctor has been nothing but accommodating, understanding, and loving to my dog and to me."
• "The entire staff is always so polite and you can really tell they care for and love their patients."
• "The staff is always extremely professional and caring, from the medical staff to the administrative personnel."

Cons:

• "I found them very unprofessional, they had no knowledge of the case, nor could they answer my questions."
• "The staff is terrible. Forgetting to notify me that spaying appointments were filling up 3 months in advance."
• "Their front desk seem trained to stare at you blankly when you ask for any information that isn’t pre-downloaded into their brains."
• "The front desk people have some improving to do though. They tend to be cold and somewhat rude and not always helpful."
• "Upon our return, one of the vets was very rude to us."
• "I had a doctor roll eyes at me and make a sarcastic comment to vet tech about pet owners who google."
• "Was seen by very inexperienced vet techs."

Quality of Care

Pros:

• "Everyone genuinely cares for the animals and only ever recommend tests and treatments that truly help my cats be happy and healthy."
• "Prospect Heights Animal Hospital really took the time to listen to my concerns and worked with me to create the best plan of care for Nutmeg."
• "The compassion, advise and professionalism from this hospital was very needed during this hard time in the pandemic and the health of my pet."
• "Dr. Bess was amazing and told us what was wrong and why, explaining and showing us on the dog."
• "They gave amazing, gentle care to my dog and two days later he's already feeling much better."
• "They work so hard to make the experience as calm and pain-free as possible."
• "Dr. Isaacson is thoughtful, caring, and extremely good at balancing top-notch veterinary medicine with what makes sense for the patient's well being."

Cons:

• "They just want to make money and pray on pet owners who will pay anything."
• "One of the biggest mistakes of my life--allowing them to misdiagnose and unnecessarily operate on our bunny."
• "The staff is helpful but a little disorganized and the vets here do not seem thorough at all with their skills or assessment and that can cost your animal."
• "Some doctors will try to upsell unnecessary tests, products and services."
• "It just makes this hospital look money hungry and ready to rip you off."
• "I brought my cat in for a hot spot, received medicated pads which only made my cats hair moist and matted and made infection worse."
• "Negligent. Failed to recognize my cat's cancer which was easily identified by another vet."

Facility and Accessibility

Pros:

• "The space itself is clean and in a central location."
• "The entire staff is very helpful and accommodating, and the hospital is clean with up to date medical equipment."
• "The space is also very clean and welcoming."
• "The front desk is warm, welcoming, and wonderfully personable."

Cons:

• "Even though the location is a bit far away from me but what matters most to me is the care my pet receives."
• "The services are comprehensive, but I do wish they offered boarding."

Cost and Financial Transparency

Pros:

• "They don't pressure you into costly procedures."
• "Also, clear on their pricing (very reasonable)."
• "The price was EXTREMELY reasonable and affordable."
• "They're open late and 7 days, they don't make you wait long periods of time, and they don't charge insane prices."
• "The doctors have always been very communicative about what different treatments would cost so I’ve never been surprised when I go to pay my bill."
• "The prices are, relating to our expectations, super reasonable."
• "The staff was transparent about pricing and they let me sit in with my cats even though I was a bit late for my appointment."

Cons:

• "I am not and never have been in a position to be able to foot a $1,500 bill and they don't do payment plans under any circumstance."
• "They just care about charging you a bunch of money."
• "They gave my dog a load of unnecessary vaccines just to add to the charges."
• "DO NOT GO HERE ULESS YOU ARE PREPARED TO SPEND $400 PER VISIT!"