"The staff is so friendly and are great about following up."
"The entire staff is excellent."
"The staff are very caring and attentive all the way from the front desk to the doctors."
"The staff here is down to earth."
"The staff including the doctors are so compassionate."
"Responsive staff, attentive and knowledgeable doctors, short wait times, reasonable prices, and top quality medical care."
"Great team and staff at Williamsburg Animal Clinic! They take great care of my dog and you can tell they are caring."
Cons:
"The attitude I received from Dr Monaco as I explained that wasn’t a feasible option for me made me feel extremely judged, as though I am a bad pet owner."
"Not a fan of Dr. Monica (or Melissa?), she overprescribes things due to lack of experience."
"Doctor came in went straight to the computer, didn't say as much as a hi."
"But the way dr. Ueda made me feel like I wasn’t taking proper care of my cat because I didn't want to spend money on further testing besides only coming for her required shots."
"The idiot at the front desk has the nerve to laugh as if something is funny."
"Now the girls at the front desk not all really just one is rude and acts like she owns the place and dismisses you and has no care in the world for your concerns."
"Zero communication, zero customer service skills, and zero people skills."
Clinic Experience
Pros:
"They always let you know how much things will cost beforehand."
"They allow you to spend time with your babies before putting them down, you can have them cremated and their ashes returned to you."
"Medications are given on the spot, if needed with specific instructions."
"Appointments are necessary, but they also have walk in services."
"Emergencies are seen immediately depending on the situation."
"They took my pup in last minute/same morning after she sustained an injury from another dog at the park."
"They are a busy clinic that accept walk-ins which I appreciate because I have rarely been able to make an appointment beforehand."
Cons:
"I need a new vet now unfortunately. I don't give in to greed."
"If you love your pet do not take them here!"
"This place should be SHUT down, they're vaccine happy."
"I came once as a walk in and the wait time is 2-3 hours."
"Don't bring your loved pets here! My friend's cat died after being misdiagnosed with thyroid had been sick for a few days cat had a possible heart attack."
"They dont tell you on the website, but spaying is just under $500 dollars."
"Who knew this place would charge $1000 for a spay."
Cost and Accessibility
Pros:
"The pricing is affordable especially compared to MOST clinics in Williamsburg."
"The most affordable vet in town."
"Prices are good, the place clean, staff are welcome and friendly."
"The pricing is also down to earth."
"Reasonable prices."
Cons:
"This place merged with a corporate company and tripled their prices overnight with no warning to their customer base."
"They charged the rescue for a teeth cleaning and check up that they never actually did."
"It's alright but expensive."
"The downside its you have to wait almost an hour every time to see him."
"Took over 20 minutes past appointment time for them to come outside."
"I'm extremely disappointed that there was no sense in urgency in refilling my dog's prescription."
"They didn't fix my dog's problem or provide very useful advice despite charging me plenty."
Professionalism and Care
Pros:
"If you wanna place that you will know your pet is getting top of the line care, this is the place to go!"
"Would highly recommend building a relationship with Dr. Diaz and his clinic because they truly do care about our furry friends!"
"Diaz is great."
"The doctors are wonderful, very professional, they take their time examining your pets."
"Once we arrived we were quickly able to see a vet tech and Dr. Naomi Ueda. Both were extremely compassionate, empathetic, and superb at diagnosing and educating us about complications with our dog who had serious intestinal issues."
"Dr. Diaz and Dr. Perez have been above and beyond wonderful during the stressful (and surprise!) period of my cat giving birth and raising her kittens."
"You can tell that they genuinely care for the animals and they're not just trying to get your money like other vets in the area I have gone to."
Cons:
"I am horrified at my experience with this clinic."
"Never ever going back! Terrible staff and they obviously do not care."
"Just wish the doctor here was more knowledgable, and would of given us the right diagnosis on time."
"If your pet is in pain & needs an emergency visit, don't even bother calling this place."
"They are not open 24 hours and I am not sure what their current intake is for emergencies but in the past there was a wait to see vets without an appointment."
"Steer clear, very unhappy with the service."
"Even though I'm a six minute bus ride away from the office, I do not think I would come here again."