Rockaway Beach Veterinary Services Reviews Summary

Veterinary Care Quality

Pros:

• "Every visit is a professional, loving experience for Cooper."
• "Dr. Ruggiero is so caring and explains everything very well."
• "Dr. Ruggiero was incredibly kind and patient with my Shih Tzu, Butch."
• "The staff were friendly and professional and the veterinarian was great."
• "The veterinarian was so amazing and kept reassuring me throughout the entire process."
• "Professional veterinarians that are patient, kind, and knowledgeable."
• "The Dr and her assistant were very kind and thoroughly examined my buddy."

Cons:

• "But after a non-challant and uncaring attitude, we decided we won't use any of their services."
• "The doctor literally said to me 'I don't know what's wrong with your dog' that after almost a few hundred dollars being spent on several tests."
• "When we picked up the dog we were shocked. Her ears were cut which was totally against my wife's written instructions."
• "They are so money hungry and offer no proper solutions."
• "I spend $500 in tests and my dog was still the same, the vet couldn’t find what was wrong with him."
• "What was really bad was when these issues were addressed to the doctor, the response was less than apologetic."
• "There was absolutely zero follow up care or concern from the Vets here."

Customer Service

Pros:

• "Everyone we've met at the facility have been warm and welcoming."
• "Everyone, from the Dr., the tech, and the front desk staff were pleasant and very efficient."
• "The office staff are welcoming, accommodating and caring."
• "The vet technician and the ladies at the front desk are super friendly and they always have a smile."
• "The staff and Dr Ruggerio were so kind compassionate caring and understanding."
• "All of the staff is kind and accommodating."
• "The atmosphere at the office is friendly and welcoming from Kristine at the front desk to all of the vet techs."

Cons:

• "The vets are great, receptionists can be a bit rude, depending on who is answering on the phone."
• "The receptionist are trained to not help, or be EMPATHETIC NOR SHOW COMPASSION!"
• "They also always have you on hold and they don't really listen to what you're asking for either."
• "I ended up speaking to an inarticulate receptionist that behaved like I was a bother and there was an absolute lack of professionalism."
• "Ruth at the front desk should be at the DMV, more fitting for her talents like zero listening skills, and rudeness."
• "Extremely rude and very unprofessional, especially the person that answers the phone on 10/22/22."
• "I spent nearly $1,000 to be insulted by an inhumane front desk person."

Facility and Accessibility

Pros:

• "The office is immaculate, the equipment is state of the art and there is never a long wait."
• "The facility is clean, welcoming and well decorated - you don’t feel like you’re in a stuffy doctors office, but rather a place where people really care about animals."
• "The office is clean, accessible and inviting."
• "The office is fairly new and very clean."
• "Very clean, beautiful facility, and highly trained, professional and pleasant staff."
• "It's a great friendly environment in the office."
• "We were brought in within minutes of our appointment time (which I made the day of) and the staff was very friendly."

Cons:

• "There's not really any parking outside."
• "Don't they know that parking in the front could get you a ticket."
• "Is not an efficient office. Had an appt and waited an hour to be seen."

Cost and Pricing Transparency

Pros:

• "Call backs are quick and their fees are reasonable."
• "Additionally, their prices are very fair for those without pet insurance."

Cons:

• "The prices vary. But I got my dog spayed there and also had mastectomy. Overall it was over $2k and when I asked about insurance they were lost."
• "I highly suggest asking for prices before getting anything done because I was definitely blindsided with the prices."
• "Services done for my pet were good just wish they would inform you of the prices so you can decide what you want before they just do it and hit you with an high bill at the end."
• "They work is GREAT and they are VERY PET FRIENDLY the only thing and MAJOR COMPLAINT I have is they don't have a price list of their SERVICES."
• "This place is all about the money, they will waste your hard earned money like a bad car mechanic who just knows how to parts replace."
• "Care about money way way too much."
• "Their rate starts at $75 for a scheduled appointment and $85 for an emergency, obviously the price goes up depending on what treatment your pet needs."