"The staff is amazing and Dr. Canales is our hero."
"We absolutely love Dr Klein. Dr Klein is a wonderful doctor and an amazing human being."
"Dr. Gayer is infinitely amazing and I consider her part of my family for the way she genuinely cares for and treats my animal kids!"
"All the nurses so nice and friendly!"
"Dr. Bradshaw has been one of the best Veterinarians I've encountered. She's clear and to the point, while being gentle and caring."
"Dr. Farber is compassionate, caring and knowledgeable."
"Dr. Farber is very knowledgeable and patient."
Cons:
"The staff at the front desk behave rudely and make every effort to ruin your day."
"I'm sad to say, I'll be looking for a new veterinary clinic."
"This clinic use to be top notch and as of the past few months it has declined tremendously."
"Will not be coming here again!"
"Grossly unprofessional."
"I don't particularly jive very well with one of their Vets."
"So unprofessional."
Customer Service and Support
Pros:
"The people at the front desk are friendly and helpful in person and on the phone."
"Melvin (an employee there) who was always very kind, professional, informative and most important accommodating."
"The front desk staff was also great - it felt comforting to have them recognize me and my pets when we came in."
"Nice waiting area and very kind receptionists who go above and beyond!"
"The staff, from the front desk to the veterinary techs and doctors are all so kind and make you feel welcome."
"The front desk staff are also excellent. They have so much to do, and are always great to deal with."
"The staff are completely on top of it organizationally and are always friendly and welcoming."
Cons:
"The front desk is agonizingly slow, from being seen 30+ minutes after scheduled appointments and waiting 30+ minutes after being seen by the vets to be discharged and billed."
"They will answer the phone and immediately put you on hold."
"When calling the clinic you are left on hold for 15 plus minutes."
"Front desk etiquette is extremely lacking as in-office questions have been met with snubs and blank stares, phone calls are met with curt and short responses."
"The billing process feels very rushed and the front desk associate doesn't go over the details unless prompted."
"They move super slowly for check-in and check-out."
"The front desk staff are slow and not very professional."
Quality of Care
Pros:
"They are thorough and honest."
"Highly recommend for anyone looking for a veterinary hospital."
"We trust their teams and the care they've provided from routine checkups, to emergencies and even end of life needs."
"West Chelsea Vet is just the best! They are a wonderful facility."
"Dr. Greco and his team were professional, kind, and explained every step of the way."
"They've taken care of my dogs for more than 20 years and helped us through good health and scary times."
"This is a very well run place. All staff in addition to being very competent are very nice."
Cons:
"For a tooth surgery they charged me $1300."
"The two cons are that there is a wait even with an appointment and the prices can be a bit prohibitive."
"There's always a random 'biohazard waste disposal' charge."
"Sketchy billing practices."
"Recently the prices or procedures seem more secretive."
"However, if you prefer a more customer-centric approach where you're happy to pay a premium for your pet's health so you don't have to worry about if an illness or ailment gets worse, there are thankfully many new, modern options being opened every day in NYC."
"Be aware that WCV's fees are a little high, to me anyway, but that would be the only negative."
Facilities and Accessibility
Pros:
"West Chelsea Veterinary was excellent! From the staff in front - to the doctors visit for my dog - they were kind, efficient and experts!"
"The clinic runs smoothly, is always clean, everyone is so pleasant."
"I particularly like the fact that there are multiple vets, making it more likely that you can get an appointment without a long wait."
"It can be a little pricey but so are most places and the quality of care is excellent."
"Dr. Farber & Liz take all the guesswork out of it!"
"The staff is very attentive, they always have available appointments and they always follow up promptly with bloodwork/check ins after every appointment."
"Clean and bright. The parking nearby is a challenge."
Cons:
"This place is really frustrating to deal with."
"WCV accommodated me gave me an appointment on an emergency basis."
"Pricing is extremely reasonable and the front office staff always makes sure to ask for insurance information to submit all relevant charges."
"I was appalled by how unscientific her diagnosis was."
"Do note that this place is very expensive, but for the right reasons."
"I would highly recommend them."
"I always tell other people how great it is here!"