Kelly Jeep Chrysler Dodge Ram Reviews Summary

Category: Jeep dealer

Address: 501 State Ave, Emmaus, PA 18049, USA

Phone: +16109672101

Rating: 4.6
based on 443 reviews.

Customer Service

Pros:

  • "Kelly Dealership is top-notch! We had a great experience working with everyone at Kelly."
  • "The process was stress free and pleasant."
  • "I had an exceptional experience."
  • "Mark Hilbert was especially helpful. He explained everything to me and listened to my concerns."
  • "They let me take my time and they didn't push add on services."
  • "The effort done to get us what we needed, was above and beyond."
  • "Everyone at this dealer is so nice and helpful, and their cars are priced right with low mileage."

Cons:

  • "Worst experience ever."
  • "They did keep apologizing though for the super extended wait."
  • "I had a power steering leak, called service no answer, left a message no call back."
  • "After paying them way too much for a loaner... my Jeep did not even make it out of their parking lot before it broke down again."
  • "This started off as the worst experience ever at Kelly. My first advisor never advised me at all."
  • "Was the worst car buying experience I had and I would not return to any Kelly dealership again."
  • "I realized that they only care about selling the cars because they earn money but after that they don’t care anymore."

Sales Experience

Pros:

  • "By far he made this transaction the easiest than I’ve ever encountered."
  • "I have bought two cars from the Kelly group and the service has been great both times."
  • "By far the best car buying experience I have ever had."
  • "Best car buying experience I’ve ever had! Everyone made me feel like I was the most important customer."
  • "Highly recommend going here for great customer service for buying, leasing and maintenance of your vehicle."
  • "Knowing these two gentlemen still care about the customer is reassuring and makes Kelly Jeep a must stop if you’re looking to get into a Jeep."
  • "I absolutely love my new 2023 Mitsubishi Mirage black addition !!! Willie Rodriguez made my buying experience fantastic it was easy and hassle free."

Cons:

  • "I am going to be in the market for another, larger SUV and will not go back to Kelly and will probably leave the Jeep brand altogether."
  • "The inside was covered in animal hair and had multiple stains on the seats."
  • "We were looking at Wrangler 4xe jeeps but couldn’t get a deal done with vehicles in stock."
  • "Their price for an oil change, inspection, and emissions went up over 70% from the exact same service one year ago."
  • "Probably won’t be back. $56 in labor just for an oil change….totaling over 100 dollars."
  • "The job was done quickly, but I was taken advantage of."
  • "It was a very,very, very, long day to buy a car. Ended up taking wife and granddaughter home and driving back to wait forever with my son."

Staff and Sales Consultants

Pros:

  • "Rick Zauck & John Marte are Great Assets to your company."
  • "I cannot thank Brian Spangler (salesperson) and Travis Nelson (sales manager) enough!!!"
  • "Mark Hilbert was amazing and so cheerful and helpful!"
  • "Doug, the rep I worked with, was everything a customer wants in a salesperson."
  • "Scott Hahn is a great salesman who did not give up on helping me find the perfect vehicle."
  • "Joe Morales was that professional. He patiently took the time and answered all my questions/needs and wants."
  • "Special shout out to my sales consultant Herson Martinez he is legit best salesman out there."

Cons:

  • "My temporary tag is expired & I don’t have a response yet."
  • "My fiancé recently brought a jeep... they still ran his credit through 30 different banks and they lied."
  • "First the sales person, Rick, was horrible. Condescending and rude towards a young single woman purchasing a vehicle and he only got worse after my problems with my vehicle started."
  • "I had an appointment to look at a certified Ram 2500. Found multiple heavy scratches and dents on the truck."
  • "They are the biggest scam artists I’ve ever seen. I wouldn’t buy from here ever again."
  • "I have lost trust in them completely"
  • "I would not recommend purchasing from Kelly RAM based on my current experience."

Thanks! Your review is awaiting moderation.