"Kelly Dealership is top-notch! We had a great experience working with everyone at Kelly."
"The process was stress free and pleasant."
"I had an exceptional experience."
"Mark Hilbert was especially helpful. He explained everything to me and listened to my concerns."
"They let me take my time and they didn't push add on services."
"The effort done to get us what we needed, was above and beyond."
"Everyone at this dealer is so nice and helpful, and their cars are priced right with low mileage."
Cons:
"Worst experience ever."
"They did keep apologizing though for the super extended wait."
"I had a power steering leak, called service no answer, left a message no call back."
"After paying them way too much for a loaner... my Jeep did not even make it out of their parking lot before it broke down again."
"This started off as the worst experience ever at Kelly. My first advisor never advised me at all."
"Was the worst car buying experience I had and I would not return to any Kelly dealership again."
"I realized that they only care about selling the cars because they earn money but after that they don’t care anymore."
Sales Experience
Pros:
"By far he made this transaction the easiest than I’ve ever encountered."
"I have bought two cars from the Kelly group and the service has been great both times."
"By far the best car buying experience I have ever had."
"Best car buying experience I’ve ever had! Everyone made me feel like I was the most important customer."
"Highly recommend going here for great customer service for buying, leasing and maintenance of your vehicle."
"Knowing these two gentlemen still care about the customer is reassuring and makes Kelly Jeep a must stop if you’re looking to get into a Jeep."
"I absolutely love my new 2023 Mitsubishi Mirage black addition !!! Willie Rodriguez made my buying experience fantastic it was easy and hassle free."
Cons:
"I am going to be in the market for another, larger SUV and will not go back to Kelly and will probably leave the Jeep brand altogether."
"The inside was covered in animal hair and had multiple stains on the seats."
"We were looking at Wrangler 4xe jeeps but couldn’t get a deal done with vehicles in stock."
"Their price for an oil change, inspection, and emissions went up over 70% from the exact same service one year ago."
"Probably won’t be back. $56 in labor just for an oil change….totaling over 100 dollars."
"The job was done quickly, but I was taken advantage of."
"It was a very,very, very, long day to buy a car. Ended up taking wife and granddaughter home and driving back to wait forever with my son."
Staff and Sales Consultants
Pros:
"Rick Zauck & John Marte are Great Assets to your company."
"I cannot thank Brian Spangler (salesperson) and Travis Nelson (sales manager) enough!!!"
"Mark Hilbert was amazing and so cheerful and helpful!"
"Doug, the rep I worked with, was everything a customer wants in a salesperson."
"Scott Hahn is a great salesman who did not give up on helping me find the perfect vehicle."
"Joe Morales was that professional. He patiently took the time and answered all my questions/needs and wants."
"Special shout out to my sales consultant Herson Martinez he is legit best salesman out there."
Cons:
"My temporary tag is expired & I don’t have a response yet."
"My fiancé recently brought a jeep... they still ran his credit through 30 different banks and they lied."
"First the sales person, Rick, was horrible. Condescending and rude towards a young single woman purchasing a vehicle and he only got worse after my problems with my vehicle started."
"I had an appointment to look at a certified Ram 2500. Found multiple heavy scratches and dents on the truck."
"They are the biggest scam artists I’ve ever seen. I wouldn’t buy from here ever again."
"I have lost trust in them completely"
"I would not recommend purchasing from Kelly RAM based on my current experience."