Central Avenue Chrysler Jeep Dodge Ram Reviews Summary

Sales Experience

Pros:

• "Our salesman was Nico and he was great. He helped us out with everything and made sure we had no doubts about anything."
• "Purchased a new 2021 Dodge Ram Promaster from Ken Segal on 3/13. Service was professional and transparent."
• "Martha is the best!!! Go to her for your next car.. she was the sweetest ever, gave me a great deal."
• "John went above and beyond to secure the exact car I wanted, and then to ensure that I got into my car as soon as possible."
• "Just got my new truck. The process was super smooth, John Rosabella came to me with great energy showed me what I wanted and made sure to secure it."
• "I bought my new Jeep Wrangler Sahara 4xe here from Sebastian."
• "John Rosabella was very knowledgeable and helpful. He helped me every step of the way and answered all my questions."

Cons:

• "The worst experience buying a car. 2 days into picking car up it would not start."
• "Vinny the used car sales manager can care less about what’s going on with the car."
• "They take advantage of first time buyers and don’t care when they’re asked to make things right!"
• "I write to express deep dissatisfaction regarding employee by the name of Omar who works in the service department."
• "Everyone avoids accountability at this dealership."
• "Misleading Sales Practices and Disappointing Experience at Central Ave Jeep Chrysler."
• "I would never recommend anyone to buy Vehicle from this dealership."

Service Department

Pros:

• "Service; got my car checked out and the employees were all kind and respectful."
• "I was met by service advisor Marco Varrenti who informed me that a customer had reschedule and there was an opening, lucky me."
• "If you ever need to service your Jeep vehicle at this dealership please ask for Alex Vera or Rosemary!"
• "Wow the service department at this dealership is incredible. Alex Veras and Suzanni Ortiz went above and beyond to make sure my car and myself were well taken care of."
• "Service advisor Alex Veras took super great care of me. Was in and out."
• "I came in for an oil change today and my service representative Alex Veras was extremely nice and helpful."
• "Alex Veras was very helpful and pleasant."

Cons:

• "There is a HUGE HUGE disconnect between service and sales and no one takes accountability or shows compassion."
• "The worst service possible to go to."
• "When I call the dealership I get transferred to an answering machine."
• "Everytime I bring my car to this dealership they give me a hard time or flat out deny me service because I didn’t get the car from Them."
• "The service here is deplorable."
• "The service in Central avenue Jeep service department was sub-par at first."
• "And now I’m being told my battery is very weak and that’s going to cost me over $300 to replace."

Customer Service

Pros:

• "Jimmy I has helped me through every car lease and purchase I needed."
• "I am so thrilled with my experience and salesman at this dealership."
• "They truly want you to leave with the car you want and make the experience as easy as possible."
• "These gentlemen are funny with vibrant personalities and welcoming of their customers."
• "Leif is a cool guy I really like him."
• "I’ve been going to central avenue Chrysler for 20 years now. Marco in the service department has always made my experience wonderful."
• "Eddy was such a treasure. I’d recommend him to everyone!"